Entries by Olivia Trott

5 Ways Predictive Analytics Is Improving Customer Experience

Future CX: The Rise of Predictive Analytics

The current marketplace scenario is highly competitive. It isn’t surprising then that businesses are leaving no stone unturned to prove their worth and stand out in the crowd.  Amongst the several other factors that define a competitive and reliable brand, delivering contextual customer experiences is now considered one of the most important factors. You should […]

Dynamics of Video Conferencing

Dynamics of Video Conferencing: Past and Future

Reports suggest that the video conferencing market size was valued at USD 3.85 billion in 2019 and will reach a CAGR of 9.9% from 2020 to 2027. Makes sense, right? Covid-19 has brought about several drastic changes in the way businesses operate. Previously meetings, never-ending discussions about deals, and final closures consumed a considerable amount […]

How parties and Politicians Can Use Cloud Telephony For Better Campaigning

How Parties and Politicians Can Use Cloud Telephony for Better Campaigning?

The COVID-19 pandemic has transformed the way businesses operate, yes. They have adopted remote work and implemented several state-of-the-art technologies to emerge from this pandemic successfully.  Apart from businesses, however, other entities are also striving to overcome challenges imposed by the pandemic. With elections around the corner, how do political parties gear up for campaigning […]

Features To Look Forward While Choosing UCaaS Providers

5 Features to Look Forward to While Choosing Your UCaaS Providers

Technology keeps evolving and so do the requirements to stay on par with it. At times, you may outgrow your technological capabilities and need more resources.  For example, your small business may have functioned exemplarily on a traditional communication system. However, the need for a unified communication platform arises as your workforce grows along with […]