Entries by Olivia Trott

Tips To Reduce Abandoned Calls in Your Call Centre

Tips To Reduce Abandoned Calls In Your Call Centre

When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative impact. A higher rate of abandoned calls means a greater number of dissatisfied customers. The rate of abandoned calls is an important performance indicator, […]

Why Outbound Contact Centre Solutions Exactly What Your Business Needs

Here’s Why Outbound Contact Centre Solutions Are Exactly What Your Business Needs

They say: “Don’t fix it if it ain’t broke.” Taking a reactive approach, when it comes to customer service, is one of the biggest mistakes that companies make. Companies have, for long, lived with the notion that customer service is essentially the process of responding or reacting to a customer’s requests. However, this couldn’t be […]

SMS API Help Startup To Improve Customer Experience

How SMS APIs Help Startups Enhance Their Customer Experience?

In the present-day world, ways to reach out to a customer are aplenty. They’re also over-exploited. With the mass of marketing information being exchanged every day, emails have begun to lose their impact. Traditional routes such as calls, too, don’t always help smaller startups reach their target audience. What is one to do, then? Integrate […]

Ways To Scale Up Your Business

7 Smart Ways To Scale Up Your Business Effectively

Scaling up a business is challenging—even more than starting up a new one. While exploring new markets and augmenting global presence are a few ways to grow a business, entrepreneurs often hesitate while taking the plunge into scalability. We get it–scaling a business is not a cakewalk. One has to take several risks and learn […]

VoIP vs UCaaS

VoIP versus UCaaS: The Ultimate Breakdown

Modern businesses require modern solutions. That’s why companies these days search high and low to find the perfect service to fit their needs. If you’re one of these organisations, you’ve indubitably come across different terms like VoIP and UCaaS; both are praised for their high-benefit, low-cost nature. So how do you make the choice? Considering […]