Entries by Olivia Trott

Stats That Will Make You Want To Shift To Cloud Hosting

Top Most Hosted Call Centre Statistics That Will Make You Shift To The Cloud

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Contact centres are an integral component of organisations. They help facilitate seamless communication between the target audience and your business. And considering how important support interactions are, you shouldn’t leave any stone unturned to deliver the best of customer experiences. Callers value contact centers that offer round-the-clock-availability, approachable representatives, and prompt resolutions. Businesses, on the […]

Do's and Don'ts of Voicemail Greeting

Do’s & Don’ts For Curating Your Voicemail Greeting

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The first experiences your customers have with your business are the deciding factor when it comes to customer retention. Your contact centre plays a pivotal role in creating these experiences.  When a customer contacts you for the first time, their buyer journey––starting from the greeting till the call is disconnected––reflects the credibility and professionalism of […]

UCaaS Eliminates Virtual Communication Challenges

How UCaaS Eliminates Virtual Team Communication Challenges?

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Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously.  However, even before the pandemic, there were […]

Features of Hosted Contact Centre

7 Must-Have Features of a Hosted Contact Centre

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Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents.  This reads like a typical contact centre scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]

Guide To Internal Communication with Hosted Phone System

Enhance Your Internal Communications With A Hosted Phone System

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Customer communication is important, yes––but it’s equally essential to optimise internal communications. How efficiently your teams communicate with each other determines how smoothly your business can run. Unfortunately, people often tend to overlook internal comms in favour of customer connections.  Now more than ever, it is important to keep all your employees connected. With remote […]

Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

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Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after the […]