Entries by Olivia Trott

Guide To Internal Communication with Hosted Phone System

Enhance Your Internal Communications With A Hosted Phone System

Customer communication is important, yes––but it’s equally essential to optimise internal communications. How efficiently your teams communicate with each other determines how smoothly your business can run. Unfortunately, people often tend to overlook internal comms in favour of customer connections.  Now more than ever, it is important to keep all your employees connected. With remote […]

Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after the […]