Entries by Olivia Trott

How UCaaS Eliminates Virtual Team Communication Challenges?

Seamless communication between the moving parts of an organisation plays an important role in defining its success. In the present-day scenario, remote work is not just preferred, it’s vital. With several companies shutting shop due to the pandemic, business owners have begun to consider extended remote work seriously.  However, even before the pandemic, there were […]

7 Must-Have Features of a Hosted Contact Center

Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect with your agents.  This reads like a typical contact center scene. But what if your agents are not able to handle the volume of calls? In this scenario, your customers might […]

Enhance Your Internal Communications With A Hosted Phone System

Customer communication is important, yes––but it’s equally essential to optimise internal communications. How efficiently your teams communicate with each other determines how smoothly your business can run. Unfortunately, people often tend to overlook internal comms in favour of customer connections.  Now more than ever, it is important to keep all your employees connected. With remote […]

How Is Video Customer Engagement Revamping Contact Centres?

Contact centers have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement new ways of working and communicating with customers online, and this, in turn, has led to more companies considering alternative methods of communication to continue after the […]

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

After the global widespread of the COVID-19 pandemic, it is becoming increasingly clear that work from home is here to stay. So, is your business ready for a remote working model in the long run? To keep employees safe, many companies have implemented a work from home policy—however, these policies were implemented quite quickly for […]

How Customisable Pricing Plans Are A Plus in a UCaaS Solution?

Businesses have left no stone unturned to provide uninterrupted services to their customers amid the current pandemic situation. With the majority of the workforce working in a remote environment, it has become cardinal to explore mediums that ensure unified and streamlined communication across a distributed working setup. Though fully-established organisations have the luxury of opting […]

Wedding In The Time Of Pandemic: How Cloud Communications Can Help You In Planning?

The COVID-19 pandemic has certainly taken a toll on the way we lead our lives. Weddings are no exception to this.  With the priority being social distancing, organising once-in-a-lifetime celebrations like a wedding can become tedious.  If you are someone who wants to strike the right balance; take ample precautions and not lose the spirit […]

Preparing Your Contact Centre For The Holiday Season

Christmas and New Year are right around the corner. While the pandemic has added a level of uncertainty to this holiday season, contact centers will still have to be prepared to handle a surge in calls.  This time of the year is certainly like a double-edged sword for the call centers. Not only does the […]

Why Are Cloud Services Great For The Legal Industry?

Businesses that constantly modify themselves based on the shifting trends of their industry are bound to be successful. The growth of your business may also depend on your ability to adapt to the latest technologies.  The same holds true for the legal industry as well. The field of law is undeniably quite intricate—involving numerous simultaneous […]

Why Omnichannel Business Model is No Longer a Choice, But a Necessity?

Today, customers expect your business to be easily accessible from wherever they are. They want integrated support across all channels—whether it is email, social media, or phone calls. This means that an omnichannel business model is essential to ensure that you can be found wherever customers are looking. With increasingly high customer expectations, businesses today […]