In the age of the internet, connectivity is everything. For those working remotely, it even becomes a necessity. Businesses need to ensure that their staff, from all corners of the world, can collaborate and work as a team.  Here, comes call conferencing. As a power-packed feature of a hosted phone system, it allows you to […]

Call centres have emerged as a key touchpoint for businesses. They establish contact with customers, understand their demands, and offer quick and efficient solutions.  Though a typical call centre set-up reminds us of call queues, frustrated customers, and agents on multiple phone lines, the current scenario has become increasingly streamlined. Backed by cloud-based VoIP systems, […]