Entries by Ratnam Sinha

Omnichannel Communication for better Customer Experience.

6 Ways How Omnichannel Communication Provide Your Customers A Better Experience

Omnichannel communication is a way to approach the customer across different communication media while maintaining a seamless experience. It means irrespective of the communication channel, the customer is communicating through the voice calls, chat, email, or social media, the agent can continue the same conversation over different channels. With omnichannel communication, the customer has the […]

5 Benefits of Cloud Call Centre For Travel Industry.

5 Benefits of Cloud Call Centre for Travel Industry

Travelling has been on the rise for the past few decades. It has become more of a hobby for many people nowadays. While on the one hand, a greater number of people are willing to travel, on the other hand, the travel and hospitality industry is experiencing a boom! According to Adobe Digital Insights, the […]

Benefits of integrating your hosted phone system with CRM

9 Benefits of Integrating CRM With Hosted Phone System

CRM or Customer Relation Management offers so much to gain for a business. The biggest benefit of CRM is building a stronger relationship with your new, as well as existing customers. Customer Relation Management (CRM) software can be defined as a tool for businesses to  manage the interactions and relationships with the customers  by saving […]

Important VoIP Statistics that you should know.

25 Important VoIP Statistics You Need to Know

Voice Over Internet Protocol or VoIP is a communication service that allows the user to make calls using the internet rather than the traditional phone lines. VoIP is significantly cheaper than the traditional PSTN or ISDN lines. VoIP has made international and local calls very feasible, and this is one reason that businesses are opting […]