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7 Things Contact Centre Agents are Afraid to Tell Their Managers

7 Things Contact Centre Agents are Afraid to Tell Their Managers

Communication is the most essential ingredient for the success of any organisation, and most companies cripple due to a lack of it. But we’ll tell you something: the…
Choose the Correct Dialler for Your Business

Choosing the Correct Dialler for Your Business

Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centres. As per industry research, it takes at least 18 dials to connect…
Do's and Don'ts of a Call Centre

The Do's and Don'ts of a Call Centre

The hallmarks of 'good' customer service are not limited to the binary question of whether the support agents solved a customer query or not.  "One-third of consumers…
Autodiallers Help Insurance Sector

How Autodiallers Help Insurance Companies Turn Prospects Into Clients

No one likes cold calling.  But industries like telecommunication, legal services, and insurance companies cannot avoid it either. In fact, insurance companies rely heavily…
Significance of Pre-Call Planning Templates

Significance of Pre-Call Planning Templates for Your Sales Team

A sales call is arguably the most important call for any business. Converting a call into a quality lead is a skill that needs to be mastered by every successful sales agent.…
How Do The Hybrid Calling Centres Get the Best of Both Worlds

Inbound or Outbound? Heard about Hybrid Models?

Maintaining constant communication with your customer base has always been the foundation stone of any successful business.  Over the years, the mode of communication…