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Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement…
Go Green With Cloud Communications

Earth Calling: Befriend The Climate With Cloud Communications

We have one earth and one chance to do it right.  Undeniably, nature gave us resources aplenty to sustain life. But with rampant misuse and destruction of our home planet,…
Guide To Calling US To UK

Connecting Across The Atlantic: A Guide To Calling US From The UK

Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the…
Deliver Differentiated Customer Experience With Video Contact Centre

Ways To Deliver Differentiated Customer Experience With Video Contact Centre

The world is going through an unexpected crisis that demands minimal human contact. Businesses have left no stone unturned to survive and emerge successfully from this battle.…
Evaluate and Improve Your Call Centre Services

4 Key Points To Use As Reference To Evaluate And Improve Your Contact Centre Services

No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer…
Tips To Reduce Abandoned Calls in Your Call Centre

Tips To Reduce Abandoned Calls In Your Call Centre

When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative…