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Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

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Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement…
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Go Green With Cloud Communications

Earth Calling: Befriend The Climate With Cloud Communications

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We have one earth and one chance to do it right.  Undeniably, nature gave us resources aplenty to sustain life. But with rampant misuse and destruction of our home planet,…
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Guide To Calling US To UK

Connecting Across The Atlantic: A Guide To Calling US From The UK

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Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the…
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Deliver Differentiated Customer Experience With Video Contact Centre

Ways To Deliver Differentiated Customer Experience With Video Contact Centre

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The world is going through an unexpected crisis that demands minimal human contact. Businesses have left no stone unturned to survive and emerge successfully from this battle.…
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Evaluate and Improve Your Call Centre Services

4 Key Points To Use As Reference To Evaluate And Improve Your Contact Centre Services

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No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer…
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Tips To Reduce Abandoned Calls in Your Call Centre

Tips To Reduce Abandoned Calls In Your Call Centre

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When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative…
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