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7 Things Contact Centre Agents are Afraid to Tell Their Managers

7 Things Contact Centre Agents are Afraid to Tell Their Managers

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Communication is the most essential ingredient for the success of any organisation, and most companies cripple due to a lack of it. But we’ll tell you something: the…
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Choose the Correct Dialler for Your Business

Choosing the Correct Dialler for Your Business

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Organisations worldwide are looking for ways to improve the efficiency and experience of their contact centres. As per industry research, it takes at least 18 dials to connect…
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Do's and Don'ts of a Call Centre

The Do's and Don'ts of a Call Centre

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The hallmarks of 'good' customer service are not limited to the binary question of whether the support agents solved a customer query or not.  "One-third of consumers…
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Autodiallers Help Insurance Sector

How Autodiallers Help Insurance Companies Turn Prospects Into Clients

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No one likes cold calling.  But industries like telecommunication, legal services, and insurance companies cannot avoid it either. In fact, insurance companies rely heavily…
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Significance of Pre-Call Planning Templates

Significance of Pre-Call Planning Templates for Your Sales Team

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A sales call is arguably the most important call for any business. Converting a call into a quality lead is a skill that needs to be mastered by every successful sales agent.…
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How Do The Hybrid Calling Centres Get the Best of Both Worlds

Inbound or Outbound? Heard about Hybrid Models?

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Maintaining constant communication with your customer base has always been the foundation stone of any successful business.  Over the years, the mode of communication…
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