
How Is Video Customer Engagement Revamping Contact Centres?
Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement…

Earth Calling: Befriend The Climate With Cloud Communications
We have one earth and one chance to do it right.
Undeniably, nature gave us resources aplenty to sustain life. But with rampant misuse and destruction of our home planet,…

Connecting Across The Atlantic: A Guide To Calling US From The UK
Many businesses in the United Kingdom work closely with organisations in the US, being two of the most influential Western powers. If your business is frequently calling the…

Ways To Deliver Differentiated Customer Experience With Video Contact Centre
The world is going through an unexpected crisis that demands minimal human contact. Businesses have left no stone unturned to survive and emerge successfully from this battle.…

4 Key Points To Use As Reference To Evaluate And Improve Your Contact Centre Services
No one starts their day with the thought of spending 30 minutes to an hour on the phone, waiting to reach a support agent who can resolve their issues. However, the customer…

Tips To Reduce Abandoned Calls In Your Call Centre
When customers drop a call while waiting to get connected to an agent, that call is considered as an abandoned call. Whatever may be the reason, abandoned calls leave a negative…