Co-browsing For Better Customer Interactions

What is Co-Browsing? Is It Something You Need For Better Customer Interactions?

How easy would customer support be if you could be on the same page as the customer, literally? Imagine, you’d be able to guide them to a solution while seeing the exact…
5 Capabilities That Make SaaS Software A Must Have

5 Capabilities That Make SaaS Contact Centre A Must-Have

Voice over Internet Protocol (VoIP) is fast becoming the primary phone service option preferred by most consumers and businesses. Global Insights Market Inc. projects that…