
Make Outsourcing Work For You With Cloud Contact Centres
Every business, based on its industry type, faces a myriad of challenges. An organisation that is from a non-IT background may find it difficult to maintain an in-house IT…

7 Must-Have Features of a Hosted Contact Centre
Phone lines ringing continuously. Your representatives are busy speaking to callers back-to-back. The caller queue is building and customers are waiting impatiently to connect…