IVR systems help to personalise your customers’ first contact with your business. Acefone’s blogs will explore all the best practices that you can follow.

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The List of Do's and Don't of IVR System

Break Away From Annoying IVRs—Follow This List of Do's and Don’ts

The hard truth about Interactive Voice Response (IVR) systems is that customers do not prefer them. Sometimes, all a caller wants is to speak to an agent and get their doubts…