{"id":14690,"date":"2020-08-03T12:50:44","date_gmt":"2020-08-03T12:50:44","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=14690"},"modified":"2026-03-31T18:28:29","modified_gmt":"2026-03-31T18:28:29","slug":"cloud-telephony-tools-boost-customer-experience","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/cloud-telephony-tools-boost-customer-experience\/","title":{"rendered":"Boost Customer Experience Using Our Cloud Telephony Tools: A Handy Rulebook"},"content":{"rendered":"

Article in a Glance<\/em><\/strong><\/h3>\n

This article will equip you with essential guidelines for creating a fulfilling customer experience. There are 6 rules to keep in mind:<\/em><\/p>\n

\"Article<\/p>\n

This is the customer is king era. Your business goal is to provide customers with the best experience so that they continue to renew your services. However, as amazing as your product\u2019s features may be, there are other factors that determine a consumer\u2019s decision.<\/p>\n

customer experience, for one, is recognized by all major companies in the world. Do you happen to know whose words these are: \u201cYou\u2019ve got to start with the customer experience and work back toward the technology, not the other way around\u201d<\/em>?<\/p>\n

The answer? Steve Jobs. The mastermind behind the phenomenal success of\u00a0Apple<\/a>.<\/p>\n

\"Customer<\/p>\n

In the digital age, providing a seamless user experience is critical. Consider this quote by Jeff Bezos, CEO of\u00a0Amazon<\/a>:\u00a0If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000 friends.\u00a0<\/em>1 in 3 customers<\/a>\u00a0will leave a brand after even a single bad experience.<\/p>\n

On the other hand, a happy customer is more likely to become a repeat and loyal consumer of your product.<\/p>\n

But there\u2019s no need to worry. Follow these simple rules to boost customer experience using our cloud telephony solutions, and watch as happy customers translate to positive business figures.<\/p>\n

Rule #1: Choose an easy-to-remember number to pave your way into customers\u2019 hearts<\/em><\/strong><\/h2>\n

Companies like Domino\u2019s and Pizza Hut get massive phone traffic daily. Have you noticed what\u2019s common between their contact numbers?<\/p>\n

It\u2019s simple\u2014Toll free numbers<\/a>\u00a0are the way to go!<\/p>\n

When you\u2019ve put so much effort into perfecting your product and piqued the interest of the buyer, the last thing you need is for the customer to be deterred because of extra effort.<\/p>\n

Write it on stone:\u00a0Do not let the customer\u2019s process of contacting you require any effort on their part.<\/em><\/p>\n

\"Reason<\/p>\n

Think about it\u2014would a buyer trust a random number that may originate from anywhere and possibly be fraudulent, or would he prefer a trusty 1800 number. Additionally, 1800 numbers boost brand recognition as people will associate your number with countless other popular services that use it.<\/p>\n

That\u2019s not all<\/em>. You can also opt for a virtual phone number or a vanity number to improve customer experience.<\/p>\n

The buyer calls a\u00a0virtual phone number<\/a>\u00a0and gets routed to a mobile or landline device. You only need an internet connection to set it up and there are no extra hardware costs, which makes this option insanely affordable.<\/p>\n

Moreover, you can reach a wider clientele base without any geographic limitations. You could be based in a mountain lodge in Himachal Pradesh and still be able to perfectly cater to a customer in Vizag.<\/p>\n

In your quest to enhance customer experience, you need to give vanity numbers a chance. These numbers are easily recognizable, often spelling out memorable words alphanumerically. For example, if your brand is named \u201cFOMO\u201d, it could be represented as 3666 in your phone number. This will drastically improve your brand recognition.<\/p>\n

Actually, why stick to one kind of number service?<\/p>\n

You can even choose a toll free vanity number, and get the best of both features!<\/p>\n

Rule #2:<\/em><\/strong>\u00a0\u00a0Create a seamless customer experience with the wonders of IVR<\/em><\/strong><\/h2>\n

It goes without saying that being bounced around from one department to another like a ping-pong ball is not fun. When a customer calls you for support, they are already in a distressed state of mind. So\u00a0wow<\/em>\u00a0them with an impressive\u00a0multi-level IVR system<\/a>.<\/p>\n

Our sophisticated IVR menu allows the customer to directly connect to the best-suited agent quickly, eliminating the need for middlemen and saving on time and money.<\/p>\n

Here\u2019s how it works<\/em><\/strong>:<\/h3>\n

\"Boost<\/p>\n

For your business to provide a quality customer experience, you need a high-quality IVR with user-friendly features and luckily, you need to look no further. Acefone offers a variety of IVR services based on your needs: single-level, multi-level as well as custom dial-plans. With its quick and cheap installation, it really is a steal!<\/p>\n

Rule #3: Customer experience 101: Privacy simplified using number masking<\/em><\/strong><\/h2>\n

Mask on<\/em><\/strong>\u00a0was a thing even before COVID-19 hit us like a storm.<\/p>\n

Number masking is a gem<\/a> you didn\u2019t know you needed. It\u2019s so simple. You can choose one-way or two-way masking, which as the names suggest, hides one or both of the parties\u2019 numbers during the call. This improves the customer\u2019s trust by ensuring the protection of sensitive data.<\/p>\n

There are so many times when a customer comes across a lucrative deal or product, but cannot commit to the purchase because it feels shady. Don\u2019t make that mistake!<\/p>\n

Making customers feel safe and trusting is\u2014and we can\u2019t stress this enough\u2014absolutely essential. In a\u00a0survey by Cisco in 2019, 84% of the people reported that they care about their data being used by companies, out of which 80% felt strongly enough to take action for its protection.<\/p>\n

\"Survey<\/p>\n

 <\/p>\n

So if you ever wondered if your Uber driver, who called you 10 times to find you in the parking lot, can call again randomly, you may rest assured knowing he can\u2019t. The customer\u2019s number is masked in services like these to regulate the transactions better.<\/p>\n

Rule #4: Customer is God. Invite them in with easy ways to reach you<\/em><\/strong><\/h2>\n

Patience is a virtue very few people possess. Your average customer will not be pleased with a wait time, or worse, no response. Thankfully, there\u2019s no need to put people on hold incessantly anymore.<\/p>\n

Use\u00a0missed call services to turn unanswered calls to a boon<\/a>\u00a0from a bane.<\/p>\n