{"id":14812,"date":"2025-09-26T07:21:15","date_gmt":"2025-09-26T07:21:15","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=14812"},"modified":"2026-03-12T07:44:50","modified_gmt":"2026-03-12T07:44:50","slug":"how-gst-going-to-influence-telecom-sector","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/how-gst-going-to-influence-telecom-sector\/","title":{"rendered":"How GST 2.0 is Going to Influence the Telecom Sector\u00a0"},"content":{"rendered":"<p><span data-contrast=\"auto\">When the 56th GST Council meeting concluded on September 3, 2025, multiple Indian business leaders sat glued to their television screens. They hoped their phone bills would finally see relief. The reality? GST on telecom services remains firmly at 18%, unchanged despite the government&#8217;s ambitious GST 2.0 reforms.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you are a <a href=\"https:\/\/www.acefone.com\/blog\/a-beginners-guide-to-cpaas\/\">CPaaS<\/a> provider or a UCaaS platform serving Indian businesses, this means navigating a transformed compliance landscape. Here&#8217;s what actually changed, what it means for your business, and how to adapt.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Current Scenario of Telecom Sector<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The transformation of India\u2019s telecom revolution began with the modernization of public networks in the 1980s. The government set up the <\/span><a href=\"https:\/\/www.cdot.in\/cdotweb\/web\/aboutus.php?\" rel=\"nofollow\"><span data-contrast=\"none\">Centre for Development of Telematics<\/span><\/a><span data-contrast=\"auto\"> (C-DOT) in August 1984 to design indigenous digital switching systems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Liberalization provided the real ignition. The 1999 National Telecom Policy shifted the sector from high fixed license fees to a revenue-share regime. This stabilized operators and accelerated rollout.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Within a decade, teledensity leapt from 2.32% in March 1999 to 62.51% by October 2010. The subscriber base surged from 14.88 million in 1997 to 300.49 million in March 2008. By March 2006, India had already <\/span><a href=\"https:\/\/www.trai.gov.in\/release-publication\/reports\/telecom-subscriptions-reports\" rel=\"nofollow\"><span data-contrast=\"none\">crossed 140.32 million users<\/span><\/a><span data-contrast=\"auto\">, a steep climb captured in the chart below.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-24710 size-full\" src=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/09\/output.jpg\" alt=\"Total telephone subscribers\" width=\"800\" height=\"477\" srcset=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/09\/output.jpg 800w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/09\/output-300x179.jpg 300w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/09\/output-150x89.jpg 150w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/09\/output-768x458.jpg 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span data-contrast=\"auto\">By mid-2025 the <\/span><a href=\"https:\/\/www.trai.gov.in\/sites\/default\/files\/2025-08\/PR_No.83of2025.pdf\" rel=\"nofollow\"><span data-contrast=\"none\">market\u2019s scale and structure<\/span><\/a><span data-contrast=\"auto\"> looked like this:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">1,171.91 million wireless subscribers (including 5G FWA)<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">48.11 million wireline users, for a total of 1,220.02 million connections.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Overall teledensity stood at 86.15%, with 125.74% in urban India and 59.19% in rural areas. These figures frame both the achievement and the remaining inclusion gap.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What Does GST 2.0 Actually Include?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The next-generation reforms implemented under GST 2.0 have simplified tax slabs to 5%, 18%, and 40%. <\/span><a href=\"https:\/\/gstcouncil.gov.in\/\" rel=\"nofollow\"><span data-contrast=\"auto\">The Council<\/span><\/a><span data-contrast=\"auto\"> has simplified the structure into a 5% slab for essentials, 18% for standard goods, and 40% for luxury\/sin items, replacing the earlier complex categories.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">The Big Picture Numbers:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/static.pib.gov.in\/WriteReadData\/specificdocs\/documents\/2025\/sep\/doc202594628401.pdf\" rel=\"nofollow\"><span data-contrast=\"auto\">78% of all goods<\/span><\/a><span data-contrast=\"auto\"> now fall under the 5% slab, down from previous higher categories<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Electronics saw major relief with items like TVs moving from 28% to 18%\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The changes have become effective from September 22, 2025.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Elaborating upon the new regime, India\u2019s finance minister Nirmala Sitharaman called GST 2.0 a \u201csystem cleaning reform.\u201d She said that <\/span><span data-contrast=\"auto\">&#8220;<\/span><span data-contrast=\"auto\">These reforms have a multi-sectoral and multi-thematic focus, aimed at ensuring ease of living for all citizens and ease of doing business for all.&#8221;\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Telecom&#8217;s GST Status<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The new regime impacted a wide variety of goods and services, leaving out a few. The verdict for telecom? Services have remained largely untouched by rate reductions. <\/span><span data-contrast=\"auto\">Here is the transformation in a nutshell:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Zero Direct Relief<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Despite widespread speculation about potential rate cuts, <\/span><span data-contrast=\"auto\">GST on telecom services maintained its 18% rate<\/span><span data-contrast=\"auto\">. This affects:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Mobile voice calls and SMS<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Data services and broadband<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Value-added services<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Roaming charges<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Enterprise telecom solutions<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Why no change? The GST Council focused its rate rationalization efforts on goods that could provide immediate relief to final consumers. Telecom services, generating approximately <\/span><a href=\"https:\/\/www.india-briefing.com\/news\/india-teledensity-report-fy2023-24-34031.html\/\" rel=\"nofollow\"><span data-contrast=\"none\">\u20b93.36 trillion in annual revenue<\/span><\/a><span data-contrast=\"auto\">, remain<\/span><span data-contrast=\"auto\"> a crucial tax revenue source for the government.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What Changed Behind the Scenes?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">While consumer bills saw no direct GST relief, you as telecom operators, might face significant operational changes:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">1. Place of Supply Rules for Intermediary Services<\/span><\/h3>\n<p><b><span data-contrast=\"auto\">New Rule:<\/span><\/b><span data-contrast=\"auto\"> Place of supply for intermediary services shifted to the recipient&#8217;s location.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Impact for Telecom:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">India-based aggregators and resellers can now qualify more services as zero-rated exports<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">International Application-to-Person messaging services, i.e.. <\/span><span data-contrast=\"auto\">text messages sent from a business application or platform to a person in another country benefit significantly<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Carrier service brokering sees improved margins<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">Example:<\/span><\/b><span data-contrast=\"auto\"> A Mumbai-based CPaaS provider routing international SMS traffic can now treat more transactions as exports, reducing domestic GST liability from 18% to 0%.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">2. E-Invoicing Compliance Gets Stricter<\/span><\/h3>\n<p><b><span data-contrast=\"auto\">Critical Deadline:<\/span><\/b><span data-contrast=\"auto\"> Companies with Annual Aggregate Turnover (AATO) \u2265 \u20b910 crore must upload e-invoices within <\/span><a href=\"https:\/\/www.taxscan.in\/new-30-day-e-invoice-rule-from-april-1-2025-what-businesses-need-to-know\/502806#:~:text=The%20Goods%20and%20Services%20Tax%20Network%20%28GSTN%29%20has,invoice%20generation%20on%20the%20Invoice%20Registration%20Portal%20%28IRP%29.\" rel=\"nofollow\"><span data-contrast=\"none\">30 days<\/span><\/a><span data-contrast=\"auto\"> to the Invoice Registration Portal (IRP).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">What this means for telecom operators:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559685&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Time to upgrade billing systems, delays won\u2019t cut it anymore<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">You\u2019ll need real-time compliance tracking to stay on top of the rule<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Miss the 30-day window? Your invoice could be <\/span><span data-contrast=\"auto\">rejected,<\/span><span data-contrast=\"auto\"> impacting GST credit and reporting<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><span data-contrast=\"none\">3. GSTAT Is Now Live for Dispute Resolution<\/span><\/h3>\n<p><span data-contrast=\"auto\">The GST Appellate Tribunal (GSTAT) is officially up and running and has started accepting appeals. Hearings are expected to begin in December 2025.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Why this matters for telecom:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Faster resolution for prepaid voucher valuation issues<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Clarity on how to classify roaming and interconnect charges<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">A more streamlined way to handle discount and commission disputes<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">It\u2019s a welcome move, finally, a clear path to resolve long-standing tax ambiguities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">4. Input Tax Credit\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The GST rate on telecom services remains unchanged at 18%. However, the changes in GST rates on goods have opened some real opportunities to optimize your ITC strategy.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"4\"><b>Equipment &amp; Infrastructure<\/b><\/h4>\n<ul>\n<li><span data-contrast=\"auto\">Most network hardware still attracts 18% GST<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Some peripheral equipment may now fall under lower-rate slabs, time for a classification review<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Bundled device + service plans might need re-evaluation under the updated HSN codes<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4 aria-level=\"4\"><b>Consumer Electronics Boost<\/b><\/h4>\n<p><span data-contrast=\"auto\">GST cuts on items like TVs, appliances, and gadgets could fuel higher consumer spending. That translates into more data usage, an indirect win for telecom operators.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Adaptation Over Expectation<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">GST 2.0 brought significant tax relief for goods, but telecom services were left untouched at 18%. So instead of waiting for a rate cut that might never come, your focus can now shift to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Strengthening compliance systems<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Finding new ITC optimization opportunities<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Reworking export and intermediary service strategies<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Reviewing equipment classifications and procurement plans<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>As GST reshapes telecom operations and compliance, ensure your customer engagement evolves too. Explore how a strong <a href=\"https:\/\/www.acefone.com\/blog\/customer-experience-strategy\/\">customer experience strategy<\/a> can help your telecom business stay compliant while delivering exceptional service<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Key Takeaways for Telecom Operators<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<ul>\n<li><span data-contrast=\"auto\">No GST reduction on consumer bills<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Compliance requirements are getting tighter<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Export and cross-border service opportunities are growing<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Equipment procurement and bundling strategies need fresh analysis<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3 aria-level=\"3\"><b><span data-contrast=\"none\">What Success Looks Like<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The telecom companies that move fast, embrace the new compliance landscape, and rework their tax strategies will be in a stronger position. Those still waiting for rate cuts may fall behind.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In this new phase of GST, agility beats expectation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Want to stay compliant and efficient under the new GST regime? Explore how <\/span><a href=\"https:\/\/www.acefone.com\/blog\/what-is-a-bpo-call-center\/\"><span data-contrast=\"auto\">BPO call center software<\/span><\/a> <span data-contrast=\"auto\">can help streamline operations and reduce cost burdens.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"1\"><b><span data-contrast=\"none\">FAQs<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><div class=\"accordion ace-faqs\" id=\"aceFaqToggs\">\r\n                        <\/span><\/p>\n<p><span data-contrast=\"auto\"><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4167\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4167\" aria-expanded=\"false\" aria-controls=\"aceFAQ4167\">\r\n                              What is the new GST rate on telecom services in India?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4167\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4167\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Telecommunication services continue to attract 18% GST under the GST 2.0 regime. There are no sector-specific rates announced for the telecom industry.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p><span data-contrast=\"auto\"><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead1464\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ1464\" aria-expanded=\"false\" aria-controls=\"aceFAQ1464\">\r\n                              How are roaming charges taxed under the new GST reform?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ1464\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead1464\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Roaming is treated as any other telecommunication services and taxed at 18% like regular mobile services. Place-of-supply follows the telecom rules in the IGST Act (see Q5 for PoS).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p><span data-contrast=\"auto\"><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead1398\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ1398\" aria-expanded=\"false\" aria-controls=\"aceFAQ1398\">\r\n                              Does GST 2.0 reduce consumer mobile\/broadband bills?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ1398\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead1398\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Not specifically from GST 2.0. The telecom GST rate remains 18%. Other sectoral cuts may lift consumption, but do not directly lower telecom GST.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p><span data-contrast=\"auto\"><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead6460\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ6460\" aria-expanded=\"false\" aria-controls=\"aceFAQ6460\">\r\n                              What about GSTAT\u2014can telcos\/CPaaS players appeal long-pending issues now\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ6460\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead6460\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The <\/span><a href=\"https:\/\/indianexpress.com\/article\/business\/gst-appellate-tribunal-formally-launched-to-begin-hearings-from-december\/\"><span data-contrast=\"none\">GST Appellate Tribunal (GSTAT)<\/span><\/a><span data-contrast=\"auto\"> has been formally launched; hearings are slated to begin December 2025, enabling sector disputes (prepaid valuation, discounts\/commission chains, PoS controversies) to move faster.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p><span data-contrast=\"auto\"><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead8516\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ8516\" aria-expanded=\"false\" aria-controls=\"aceFAQ8516\">\r\n                              How did returns compliance change under GST 2.0 (GSTR-1, 1A, 3B)?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ8516\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead8516\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">From July 2025, auto-populated outward liability in GSTR-3B is hard-locked and non-editable. The corrections must flow via <\/span><a href=\"https:\/\/cleartax.in\/s\/hard-locking-in-gstr-3b?\"><span data-contrast=\"none\">GSTR-1\/GSTR-1A<\/span><\/a><span data-contrast=\"auto\"> before you file 3B. Tighten your R1\u2194IRN\u21943B reconciliations and vendor nudges.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p>\r\n                    <\/div><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When the 56th GST Council meeting concluded on September 3, 2025, multiple Indian business leaders sat glued to their television screens. They hoped their phone bills would finally see relief. The reality? GST on telecom services remains firmly at 18%, unchanged despite the government&#8217;s ambitious GST 2.0 reforms.\u00a0 If you are a CPaaS provider or [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":25734,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114,124,186,135],"tags":[],"class_list":{"0":"post-14812","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business-communications","8":"category-guides-cloud-telephony","9":"category-operations","10":"category-trending"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How GST 2.0 is Going to Impact Telecom Services | Acefone<\/title>\n<meta name=\"description\" content=\"GST 2.0 brings major changes to telecom services. 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