{"id":17006,"date":"2025-11-18T01:54:05","date_gmt":"2025-11-18T01:54:05","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=17006"},"modified":"2026-02-09T07:07:12","modified_gmt":"2026-02-09T07:07:12","slug":"all-about-160-number-series","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/","title":{"rendered":"TRAI 160 Number Series : A Complete Guide for Businesses in 2026"},"content":{"rendered":"<p><span data-contrast=\"auto\">TRAI\u2019s updates in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But there wasn\u2019t any distinction between telemarketing, transactional and service-related calling. With the introduction of the 160 series, there is a fresh framework to manage customer communication end-to-end.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These updates will have a significant impact on how you communicate with your customers. You might need to alter inbound and outbound workflows, adopt new practices, and onboard communication partners.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here is everything you need to know about the 160 series and the changes in<\/span> <span data-contrast=\"auto\">TRAI guidelines in mobile number portability.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<section class=\"ace-sec ace-blog-detail-cta-sec ace-cta-sec\">\r\n                        <div class=\"ace-cta-elem\">\r\n                            <div class=\"ace-cta-cont\">\r\n                                <div class=\"ace-head fw-400 txt-wht\">Need Help with TRAI 160 Number Compliance?<\/div>\r\n                                \r\n                                <div class=\"ace-blog-link ace-btn-group\">\r\n                                    <button type=\"button\" class=\"ace-btn-white-outline-alt\" onclick=\"openPopupForm();\">\r\n                                        <span class=\"ace-btn-inner-text\">Talk to Our Experts<\/span>\r\n                                        <span class=\"ace-btn-inner-icon\">\r\n                                            <img decoding=\"async\" src=\"{%basePath%}\/assets\/img\/acefone\/icons\/btn-arrow.svg\" alt=\"arrow icon\" class=\"img-fluid\">\r\n                                        <\/span>\r\n                                    <\/button>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/section>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What is the 160 Number Series?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The 160 number series is a specialized 10-digit phone number range. It is exclusively reserved for regulated entities to conduct transactional and service-related calling. Unlike regular commercial numbers that anyone can obtain, these numbers are strictly controlled and allocated only to verified organizations that meet specific regulatory criteria.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The series is divided into two distinct categories:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">1600 Numbers:<\/span><\/b><span data-contrast=\"auto\"> Reserved for government entities, regulatory bodies, and public sector organizations. These follow the format 1600ABCXXX, where &#8220;AB&#8221; represents the telecom circle code and &#8220;C&#8221; indicates the telecom service provider.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">1601 Numbers:<\/span><\/b><span data-contrast=\"auto\"> Designated for private sector financial institutions regulated by the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI), Insurance Regulatory and Development Authority of India (IRDAI), and Pension Fund Regulatory and Development Authority (PFRDA). These numbers follow a similar format: 1601ABCXXX.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What Are TRAI\u2019s Latest UCC Guidelines?\u00a0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The <\/span><a href=\"https:\/\/www.trai.gov.in\/\"><span data-contrast=\"none\">TCCCPR updates<\/span><\/a><span data-contrast=\"auto\"> primarily aim to build a calling framework that ensures maximum privacy for the customers. Here are the key changes implemented:\u00a0\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Digital Consent<\/span><\/b><span data-contrast=\"auto\">: Businesses must get explicit digital consent from their customers before sending any commercial messages. This applies to the Principal Entities (PEs)- the company that is sending the message or making the call, and Access Providers (APs)- internet or phone network providers. The APs are also responsible for creating a single Digital Consent Acquisition system to register and store customers\u2019 consent data online.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">DLT Platform Registration<\/span><\/b><span data-contrast=\"auto\">: Telemarketers are required to register on the DLT platform before they start calling, ensuring that all calls are properly authorized and regulated.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">140 Number Series<\/span><\/b><span data-contrast=\"auto\">: The \u201c+91-140\u2033 number series is assigned for promotional, transactional, and service calls. Businesses from all industries are mandated to use 140 numbers to make telemarketing calls. However, for transactional calling, the BFSI sector is an exception.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">160 Number Series<\/span><\/b><span data-contrast=\"auto\">: The \u201c+91-160\u2033 number series is reserved for transactional and service-related calls by the BFSI sector. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Aggregator Collaboration<\/span><\/b><span data-contrast=\"auto\">: All businesses must partner with licensed aggregators to comply with the regulatory requirements.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25027 size-full\" src=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33.png\" alt=\"160 Number Series\" width=\"1290\" height=\"725\" srcset=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33.png 1290w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33-300x169.png 300w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33-1024x576.png 1024w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33-150x84.png 150w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/09\/Blogs-Images-33-768x432.png 768w\" sizes=\"auto, (max-width: 1290px) 100vw, 1290px\" \/><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Why Do Customers Receive Calls from 160 Numbers?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Understanding why customers receive calls from 160 numbers helps you determine whether this communication channel aligns with your business operations. The 160 series is strictly limited to transactional and service-related communications. You are not allowed to use them for promotional activities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">Eligible Use Cases for Your Business:<\/span><\/b><\/h2>\n<p><span style=\"font-size: 16px;\">The following industries can significantly benefit from secure, scalable, and compliant communication solutions to enhance customer engagement &amp; operational efficiency.<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. Banking and Financial Services: <\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<ul>\n<li><span data-contrast=\"auto\">Account verification\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">KYC compliance<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Suspicious transaction alerts and fraud prevention<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Loan application status updates<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Credit card activation confirmations\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Payment due reminders<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Account statement notifications<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Secure OTP delivery for two-factor authentication.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"auto\">2. Insurance Operations:<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<ul>\n<li><span data-contrast=\"auto\">Policy renewal reminders<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Claim status updates and documentation requests\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Premium payment notifications<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Policy maturity alerts<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Beneficiary update confirmations<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Mandatory policy servicing communications.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"auto\">3. Securities and Investment Services:<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<ul>\n<li><span data-contrast=\"auto\">Demat account operation confirmations<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Trade execution notifications<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Margin call alerts<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Portfolio rebalancing updates<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Mutual fund transaction confirmations<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Regulatory compliance communications.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"auto\">4. Government and Regulatory Bodies:<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<ul>\n<li><span data-contrast=\"auto\">Pension fund distribution updates<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Regulatory compliance notifications<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Official service announcements<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Citizen enrollment confirmations<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Benefit disbursement alerts.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"auto\">5. Critical Restrictions to Note:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">TRAI strictly prohibits promotional use of 160 numbers, and violations can result in number suspension, heavy penalties, and blacklisting from the DLT platform.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This distinction is crucial for your communication strategy planning. If your business requires both transactional and promotional communications, you&#8217;ll need to maintain separate number series. The 160 numbers can be used for transactions and 140 for promotions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p>If you want to learn about <a href=\"https:\/\/www.acefone.com\/solutions\/cloud-contact-center\/\">Call center Software<\/a>, Visit us now.<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Is the 160 Number Series Safe or Spam?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Understanding the safety framework is essential not just for compliance but for protecting your brand reputation. The good news is numbers in 160 series are completely safe and regulated. Let\u2019s learn more.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">1. Why 160 Numbers Are Inherently Safer:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The regulatory framework ensures that every 160 number is traceable to a verified organization registered on the Distributed Ledger Technology (DLT) platform. This creates complete accountability. If any organization misuses the number, TRAI can immediately trace them back to them. This makes compliance a business imperative rather than an option.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Only organizations regulated by RBI, SEBI, IRDAI, PFRDA, and government entities can obtain these numbers. This exclusivity gives your calls immediate credibility that regular numbers cannot provide.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The DLT platform requires you to pre-register all communication templates, ensuring transparency in what messages you send to customers. This reduces the risk of fraudulent communications being associated with your organization.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">2. Business Implications of the Safety Framework:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Your organization benefits from the &#8220;safe by association&#8221; principle. When customers see a 160 number, they&#8217;re more likely to answer because the entire series has built-in credibility. However, this also means you must maintain impeccable compliance standards. Any misuse can invite stricter regulatory scrutiny.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">3. Protecting Your Business from Spoofing Risks:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">While the 160 framework is secure, sophisticated scammers may attempt to spoof these numbers. This creates a reputational risk for your business. To mitigate this, implement robust customer education programs informing them about your legitimate 160 numbers. You should also establish clear protocols for what information you will and won&#8217;t request over calls and provide alternative verification channels.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Benefits of Using 160 Series Numbers<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">For regulated entities evaluating whether to invest in 160 numbers, the benefits extend far beyond simple compliance. They represent a strategic competitive advantage in customer communication. Here\u2019s how:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><strong>1. Dramatically Improved Call Answer Rates:\u00a0<\/strong><\/h3>\n<p><span data-contrast=\"auto\">Call answer rates for 160 numbers are likely to be significantly higher than regular 10-digit numbers. Customers have become increasingly selective about answering unknown calls due to spam fatigue. When they see a 160 number, they will recognize it as a legitimate, verified call from a regulated entity, making them far more likely to answer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><strong>2. Elimination of Spam Filters and Call Blocking:\u00a0<\/strong><\/h3>\n<p><span data-contrast=\"auto\">Regular business numbers increasingly face spam flagging by telecom operators and smartphone applications like Truecaller. Once flagged, your call completion rates plummet, making customer outreach nearly impossible. The 160 series bypasses these filters entirely because they&#8217;re recognized at the system level as legitimate service numbers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><strong>3. Enhanced Brand Trust and Credibility:\u00a0<\/strong><\/h3>\n<p><span data-contrast=\"auto\">The exclusivity of 160 numbers creates a &#8220;verified badge&#8221; effect for your organization. Customers understand that not just any business can obtain these numbers, only regulated, legitimate entities. This association immediately elevates your brand&#8217;s trustworthiness in customer perception.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><strong>4. Regulatory Compliance and Risk Mitigation:\u00a0<\/strong><\/h3>\n<p><span data-contrast=\"auto\">Using 160 numbers ensures your organization remains compliant with the latest TRAI regulations, protecting you from penalization. Compliance saves you from heavy fines that can reach \u20b950 lakh per violation, service suspensions, and reputational damage.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How to Get a 160 Number for Your Business<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">If the aforementioned technical talk sounds daunting, don\u2019t worry. Acquiring 160 numbers is simple. You don\u2019t need to navigate any regulatory or technical process.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here&#8217;s how you can get the number for your company:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\"> Get in touch with a provider:<\/span><\/b><span data-contrast=\"auto\"> Connect with a cloud telephony service provider that offers 160-series numbers.<\/span><\/li>\n<li><b><span data-contrast=\"auto\"> Verify your business:<\/span><\/b><span data-contrast=\"auto\"> Submit the necessary documents like your business registration certificate, PAN card, and bank account details.\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\"> Register on the DLT platform:<\/span><\/b><span data-contrast=\"auto\"> With your provider\u2019s assistance, register your business as a principal entity on the Distributed Ledger Technology (DLT) platform. This will whitelist your numbers for transactional and service-related calls.<\/span><\/li>\n<li><b><span data-contrast=\"auto\"> Comply with regulations:<\/span><\/b><span data-contrast=\"auto\"> Make sure your operations align with TRAI regulations, including obtaining customer consent and following the prescribed timing, and frequency norms.<\/span><\/li>\n<li><b><span data-contrast=\"auto\"> Activate your number:<\/span><\/b><span data-contrast=\"auto\"> After completing registration, you can configure and start using your 160 number through your provider\u2019s platform. If you opt for a provider like Acefone, you may also get an <\/span><span data-contrast=\"none\">omnichannel contact center solution<\/span><span data-contrast=\"auto\"> to help you manage customer communication better.<\/span><\/li>\n<\/ol>\n<section class=\"ace-sec ace-blog-detail-cta-sec ace-cta-sec\">\r\n                        <div class=\"ace-cta-elem\">\r\n                            <div class=\"ace-cta-cont\">\r\n                                <div class=\"ace-head fw-400 txt-wht\">Ready to Get Your TRAI 160 Number?<\/div>\r\n                                \r\n                                <div class=\"ace-blog-link ace-btn-group\">\r\n                                    <button type=\"button\" class=\"ace-btn-white-outline-alt\" onclick=\"openPopupForm();\">\r\n                                        <span class=\"ace-btn-inner-text\">Request Demo<\/span>\r\n                                        <span class=\"ace-btn-inner-icon\">\r\n                                            <img decoding=\"async\" src=\"{%basePath%}\/assets\/img\/acefone\/icons\/btn-arrow.svg\" alt=\"arrow icon\" class=\"img-fluid\">\r\n                                        <\/span>\r\n                                    <\/button>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/section>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Common Myths About 160 Number Series<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">As you evaluate 160 numbers for your business, it&#8217;s important to separate facts from fiction. Here are the most common misconceptions that can lead to poor decision-making:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Myth 1: 160 Numbers Are Expensive and Only for Large Enterprises<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Reality: Cloud telephony providers have made 160 numbers highly accessible with their flexible pricing models.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Myth 2: Any Financial or Insurance Business Can Get a 160 Number<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Reality: Eligibility is strictly limited to entities regulated by specific authorities like RBI, SEBI, IRDAI, PFRDA, and government organizations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Myth 3: Once You Get a 160 Number, You Can Use It for All Business Communications<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Reality: 160 numbers are exclusively for transactional and service-related calls. You cannot use them for promotional campaigns, sales calls, product marketing, or any commercial advertising.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">Myth 4: 160 Numbers Work Identically Across All of India<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Reality: Numbers are allocated on a circle-by-circle basis (state\/region). If you operate nationwide, you may need multiple 160 numbers across different circles.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Does the 160 Number Series Impact 140 Numbers? <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">With the new 160 numbers in place, here\u2019s how the 140 series will be impacted:\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\"><strong>1. Clarity of Purpose\u00a0<\/strong> <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">The 160 series is supposed to be used only for service and transactional calls made by government entities and regulated financial institutions. Whereas the 140 series will remain dedicated mostly to promotional calling. Due to this distinction, your customers will no longer mistake your calls for telemarketing attempts.\u00a0 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\"><strong>2. Fraud Prevention\u00a0<\/strong> <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">The 160 series will help prevent fraudsters from impersonating legitimate BFSI companies like yours by preventing the use of personal numbers or spoofing numbers from the 140 series.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><strong>3. Steppingstone For DLT Inclusion <\/strong><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">TRAI is also discussing migrating the 140 series to the Distributed Ledger Technology (DLT) platform. This will help verify consent and further control spam calls originating from 10-digit numbers. This transition is part of broader efforts to enhance regulatory measures against unsolicited commercial communications (UCC) and improve customer protection.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">160 Series and National Numbering Plan (NNP)\u00a0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">While the 160 number series is relatively new, it is important to remember that telecom sector in India is well-regulated. This means there are multiple pre-existing laws that govern customer communication. One of the most important regulatory frameworks is the <\/span><a href=\"https:\/\/dot.gov.in\/sites\/default\/files\/nnp2003.pdf\"><span data-contrast=\"none\">National Numbering Plan (NNP)<\/span><\/a><span data-contrast=\"none\">.\u00a0\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">NNP provides a set of guidelines for the allocation and of numbers to telephone services delivered over the public networks. The plan also describes the assignment of numbers to international services, trunk service, emergency services, and special services such as voice mail and Intelligent Network (IN) services.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The structure of the national number generally complies with the relevant International Telecommunication Union Standard Sector (ITU-T) Recommendations.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Complying with both regulatory requirements simultaneously might be challenging. Here\u2019s how:\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\"><strong>1. Limited Inventory\u00a0<\/strong> <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">According to NNP, numbers are a limited resource.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The allocation guidelines set by the 160 series are at a Circle (State) level. This means that each telecom operator only has 1000 numbers per circle. Distributing these numbers among the customers will be challenging. To accommodate this, your telecom providers may need to establish a call volume-to-number ratio that works across the board.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This means that if your company has a centralized setup requiring fewer numbers, you may be able to fulfill your requirements easily. However, if you use third-party agencies, getting your hands on more numbers might be difficult.\u00a0 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\"><strong>2. Impact on Support\u00a0<\/strong> <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Until now, your phone number was one of the unique entities that your telecom service provider used to keep track of your company\u2019s account. If there were multiple branches of your company in the state, each used to have a different number.\u00a0\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">All the operational issues, such as downtime, service assistance, or billing, could be tracked using that number.\u00a0 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">After the new regulations, multiple branches of your company might have to use the same number. Hence, your telecom operator might face significant difficulties in mapping your issues.\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Recommended blog \u201c<\/span><\/b><a href=\"https:\/\/www.acefone.com\/blog\/what-is-an-inbound-call-center\/\"><span data-contrast=\"none\">Inbound Call Center<\/span><\/a><b><span data-contrast=\"none\">\u201c.<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\"><strong>3. Routing Discrepancies<\/strong> <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">After the implementation of the Unified License regulation for calling, telecom operators are required to hand over calls to each other either in the area where the call started (originating Legal Service Area, or LSA) or where it will end (terminating LSA).\u00a0 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">For landline numbers, the number itself indicates where the call originated. However, for mobile numbers, telecom companies rely on a database from Mobile Number Portability (MNP) to know the number\u2019s location.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Implementing the 160 series as a single number that works across locations would make it difficult for operators to figure out where to route calls, reconcile charges, and follow the national routing plans\u2014especially for businesses relying on <\/span><a href=\"https:\/\/www.acefone.com\/solutions\/inbound-call-center-software\/\"><span data-contrast=\"none\">inbound call center software<\/span><\/a><span data-contrast=\"none\"> to manage customer communications efficiently.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Until the telecom operators and TRAI establish clear guidelines for routing, you might face operational inefficiencies and cost-related issues when making calls.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Understanding the intricacies of the TCCCPR can be a bit daunting. However, partnering with a licensed aggregator like <\/span><a href=\"https:\/\/www.acefone.com\/\"><span data-contrast=\"none\">Acefone<\/span><\/a><span data-contrast=\"none\"> can simplify this process and ensure 100% compliance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">FAQs<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<div class=\"accordion ace-faqs\" id=\"aceFaqToggs\">\r\n                        <\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead3893\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ3893\" aria-expanded=\"false\" aria-controls=\"aceFAQ3893\">\r\n                              What is a 160 number?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ3893\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead3893\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>A 160 number is a specialized 10-digit phone number series exclusively allocated by TRAI to regulated entities like banks, insurance companies, and government organizations for transactional and service-related communications.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead1365\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ1365\" aria-expanded=\"false\" aria-controls=\"aceFAQ1365\">\r\n                              Are 160 calls spam or safe?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ1365\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead1365\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>160 calls are inherently safer than regular numbers because all entities must register on TRAI&#8217;s DLT platform with complete documentation and regulatory approval. Only verified organizations regulated by RBI, SEBI, IRDAI, PFRDA, or government bodies can obtain these numbers.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead2365\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ2365\" aria-expanded=\"false\" aria-controls=\"aceFAQ2365\">\r\n                              Can my business get a 160 number?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ2365\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead2365\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>Your business can obtain 160 numbers only if you&#8217;re a bank, NBFC, or financial institution regulated by RBI; an insurance company under IRDAI; a securities broker or fund regulated by SEBI; a pension fund organization under PFRDA; or a government\/regulatory entity.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p>\r\n                    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>TRAI\u2019s updates in the TCCCPR regulations proposed mandating financial entities to use the 160 number series for service and transactional calls. With this, they aim to curb Unsolicited Customer Communication (UCC) and protect the users from fraud.\u00a0\u00a0\u00a0\u00a0 Before this update, TRAI had mandated businesses to use numbers starting from 140 to make calls. But there [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":25468,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[115],"tags":[247,248],"class_list":{"0":"post-17006","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-telephony","8":"tag-160-number","9":"tag-160-number-series"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is the 160 Number Series? 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Here is all you need to know about that.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | Acefone\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/acefoneuk\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-18T01:54:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-09T07:07:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/11\/Blogs-Images-2026-01-21T131921.044.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1290\" \/>\n\t<meta property=\"og:image:height\" content=\"725\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Yukti Verma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:site\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yukti Verma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/\"},\"author\":{\"name\":\"Yukti Verma\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/0f1ac6f2f4ce1dba492aa46cb8b409dd\"},\"headline\":\"TRAI 160 Number Series : A Complete Guide for Businesses in 2026\",\"datePublished\":\"2025-11-18T01:54:05+00:00\",\"dateModified\":\"2026-02-09T07:07:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/\"},\"wordCount\":2438,\"publisher\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/11\/Blogs-Images-2026-01-21T131921.044.png\",\"keywords\":[\"160 Number\",\"160 Number Series\"],\"articleSection\":[\"Cloud Telephony\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/\",\"url\":\"https:\/\/www.acefone.com\/blog\/all-about-160-number-series\/\",\"name\":\"What Is the 160 Number Series? 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