{"id":27534,"date":"2026-08-28T09:27:57","date_gmt":"2026-08-28T09:27:57","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=27534"},"modified":"2026-08-28T09:28:39","modified_gmt":"2026-08-28T09:28:39","slug":"acefone-vs-myoperator-vs-exotel","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/acefone-vs-myoperator-vs-exotel\/","title":{"rendered":"Acefone vs MyOperator vs Exotel: Which Wins for India Teams in 2026"},"content":{"rendered":"<div class=\"alert alert-primary\" role=\"alert\">\n<h2 id=\"ace-toc-head-elem0\" class=\"ace-toc-head-elem active\"><strong>TL;DR<\/strong><\/h2>\n<ul>\n<li role=\"alert\">MyOperator pricing starts at Rs. 5,000 per month with dialers only unlocking on SUV plans.<\/li>\n<li role=\"alert\">Exotel&#8217;s contact center pricing starts at $70 per month for XPrime and $100 for XPro.<\/li>\n<li role=\"alert\">Acefone&#8217;s Contact Center Studio starts at Rs. 1,599 per user per month, with dialer capability included from the entry tier.<\/li>\n<li role=\"alert\">MyOperator Acefone wins for structured outbound operations and native AI voice automation.<\/li>\n<li role=\"alert\">Exotel wins for developer teams building custom CPaaS integrations.<\/li>\n<li role=\"alert\">MyOperator leads\u00a0on\u00a0IVR ease of use but carries a documented support gap.<\/li>\n<li role=\"alert\">Exotel leads on API quality and developer access.<\/li>\n<li role=\"alert\">Acefone leads on transparent pricing and India compliance.<\/li>\n<\/ul>\n<\/div>\n<p><span data-contrast=\"auto\">Most teams researching Acefone vs MyOperator vs Exotel shortlist these platforms by name recognition alone. They compare headline numbers, pick the cheaper plan, and then discover the dialer they needed was an add-on.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Or the AI bot they were promised turns out to be a separate enterprise line. None of that is hard to avoid. It just takes asking the right questions before you sign.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once you know which questions to ask, making the right choice becomes clearer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"1\"><b><span data-contrast=\"none\">Acefone\u00a0vs\u00a0MyOperator\u00a0vs\u00a0Exotel: Contact Center Comparison<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Here is how the three platforms stack up on contact\u00a0center\u00a0pricing and capability, side by side.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-27535 size-full\" src=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/08\/Acefone-vs-Myoperator-vs-Exotel-table.png\" alt=\"acefone-vs-myoperator-vs-exotel-comparison-table\" width=\"1290\" height=\"1052\" srcset=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/08\/Acefone-vs-Myoperator-vs-Exotel-table.png 1290w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/08\/Acefone-vs-Myoperator-vs-Exotel-table-300x245.png 300w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/08\/Acefone-vs-Myoperator-vs-Exotel-table-1024x835.png 1024w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/08\/Acefone-vs-Myoperator-vs-Exotel-table-150x122.png 150w\" sizes=\"auto, (max-width: 1290px) 100vw, 1290px\" \/><\/p>\n<h2><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><b><span data-contrast=\"none\">MyOperator\u00a0Pricing in 2026:\u00a0What Does\u00a0the Plan\u00a0Actually Include?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">MyOperator runs three tiers. Sedan starts at Rs. 5,000 per month. SUV runs Rs. 15,000 per month. Enterprise is custom quoted. All plans are billed annually upfront, and there is no month-to-month\u00a0option\u00a0across any tier.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Cloud telephony platform<\/span><\/b><span data-contrast=\"auto\">\u00a0\u2013 a SaaS solution that routes, records, and manages business calls over the internet without on-premises hardware.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The sticker price gets misleading at two points, and both catch outbound-heavy teams off guard.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">First, the MyOperator dialer only comes with SUV and above. If you are on Sedan and need outbound dialer capability, you\u00a0have to\u00a0move up to the Rs. 15,000 SUV tier first.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Second, the auto-dialer itself is a separate add-on on top of that. It\u00a0costs\u00a0Rs. 700 per user per month. For a 10-agent team on SUV, that adds another Rs. 7,000 per month before you have made a single outbound call.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To be fair, Sedan does a lot for the price. It includes WhatsApp chat, unlimited calling, IVR, sticky agents, and call recording, all through a no-code call flow builder. Multi-level IVR and CRM integrations only\u00a0open up\u00a0from SUV. For a small team that just needs inbound routing and WhatsApp campaigns, Sedan is genuinely competitive.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Where it stops being competitive is once you start stacking add-ons. A 10-agent setup on SUV, with the dialer add-on and Truecaller Business layered in, runs close to Rs. 52,000 per month before GST. That is more than three times the Rs. 15,000 headline\u00a0price.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This is usually where the Acefone vs MyOperator comparison turns. Acefone builds the dialer into its entry tier, so outbound teams are not paying an extra per-user fee just to switch it on<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">Exotel\u00a0Pricing\u00a0in 2026: What Does Enterprise Contact Center Cost?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Exotel&#8217;s\u00a0contact\u00a0center\u00a0product is the\u00a0Enterprise Contact Center line, sold as three tiers:\u00a0XPrime,\u00a0XPro, and XTRM.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">XPrime\u00a0starts at $70 per month. It comes with dialers, call routing, voice blaster, standard CRM integration, quality management, and a universal agent desktop.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">XPro\u00a0starts at $100 per month. It builds on\u00a0XPrime\u00a0with smart universal routing, in-house CRM integration, automated quality management, virtual agents, WFM integration, and agent assist.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">XTRM is custom quoted. It is built for AI-first, omnichannel operations that need granular control and heavier security, adding social media DM, email, video, and agent copilot on top of\u00a0XPro.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Two things are worth flagging before you model costs here. Exotel publishes these prices in USD, unlike MyOperator and Acefone, which\u00a0quote\u00a0in INR. And whether $70 or $100 is a flat rate or a per-agent charge is not\u00a0stated\u00a0anywhere on the pricing page, so that needs direct confirmation from\u00a0Exotel&#8217;s\u00a0sales team.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Where Exotel does\u00a0earn\u00a0its reputation is developer access. Customers consistently praise the API documentation, and teams that need custom IVR flows or programmable call routing get a mature\u00a0CPaaS\u00a0layer here. Exotel also holds ISO 27001 and PCI-DSS certifications, which matters for regulated industries.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Enterprise deployments get slab-based pricing that scales with license count, and Exotel supports private cloud, public cloud, hybrid, customer cloud, or\u00a0on-premise\u00a0deployment.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">Acefone\u00a0Pricing\u00a0in\u00a02026:\u00a0Where Does it Fit?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Acefone&#8217;s\u00a0<\/span><a href=\"https:\/\/www.acefone.com\/products\/contact-center-studio\/\"><span data-contrast=\"none\">Contact Center Studio<\/span><\/a><span data-contrast=\"auto\">\u00a0starts at Rs. 1,599 per user per month on the Professional tier, with a minimum of six seats. The Ultra tier runs Rs. 1,999 per user per month with a five-seat minimum, and Enterprise is custom quoted for high-volume deployments. There is no separate setup fee on either published tier.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The structural differentiator, in an Acefone vs Exotel or Acefone vs MyOperator conversation, is the\u00a0<\/span><a href=\"https:\/\/www.acefone.com\/products\/ai-voice-bot\/\"><span data-contrast=\"none\">AceX Voice Bot<\/span><\/a><span data-contrast=\"auto\">\u00a0layer. All three vendors price their voice bot as a separate add-on, so this comparison sits on capability, not cost.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">MyOperator&#8217;s\u00a0voicebot\u00a0is a separately priced AI module.\u00a0Exotel&#8217;s\u00a0Intelligent Voice Agents is its own enterprise line. Acefone&#8217;s AceX is also an add-on, but it runs on owned telephony infrastructure.\u00a0AceLLM,\u00a0AceSTT, and\u00a0AceTTS\u00a0all run natively on Acefone&#8217;s DoT VNO-licensed network, so there is no third-party telephony dependency sitting between the call and the AI layer.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That matters for two practical reasons. Call recordings, transcripts, and conversation data stay within Indian servers, which supports DPDPA 2023, RBI data\u00a0localisation, and IRDAI call recording requirements. It also means bot-to-agent warm transfer can pass full conversation context to the live agent before pickup, so the customer never repeats themselves.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">On language, AceX itself supports Hinglish. If you need broader regional language coverage, that lives in a different Acefone product:\u00a0<\/span><a href=\"https:\/\/www.acefone.com\/products\/post-conversation-analytics\/\"><span data-contrast=\"none\">Xtract<\/span><\/a><span data-contrast=\"auto\">, which supports 99+ languages for post-call analytics. Standard AceX deployments go live within\u00a048 hours\u00a0using a no-code builder, and CRM-connected workflows take 5 to 7 working days.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Contact Center Studio itself includes multiple built-in dialer modes for outbound campaigns, along with multi-level IVR, supervisor tools, and real-time dashboards. CRM integrations with\u00a0LeadSquared,\u00a0Kapture, Salesforce, and Zoho work out of the box.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">Which Platform Wins Each Buyer Type?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The right choice really depends on what\u00a0you\u2019re\u00a0managing day to day. When comparing Acefone vs MyOperator vs Exotel, three scenarios cover most mid-market buyers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">SMB needing WhatsApp plus IVR, live in under a week<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">MyOperator&#8217;s\u00a0Sedan plan is the fastest path here. The no-code IVR builder, WhatsApp chat, and unlimited calling are all included\u00a0from\u00a0Rs. 5,000 per month. For a team with low outbound volume and no dialer need, this tier is hard to beat, and G2 reviewers consistently cite easy setup as\u00a0MyOperator&#8217;s\u00a0strongest attribute.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Mid-market ops team, structured outbound, compliance-sensitive<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">For a 15 to 30 agent team running dialer campaigns in BFSI,\u00a0logistics, or collections, Acefone is the stronger fit. The dialer starts at Rs. 1,599 per user per month with\u00a0<\/span><a href=\"https:\/\/trai.gov.in\/preference-registration\" rel=\"nofollow noopener\" target=\"_blank\"><span data-contrast=\"none\">TRAI DND scrubbing<\/span><\/a><span data-contrast=\"auto\">\u00a0built in, and DPDPA data residency is native. CRM integrations work out of the box, with no extra setup.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">MyOperator&#8217;s\u00a0dialer sits behind the Rs. 15,000 SUV tier plus\u00a0a Rs. 700 per user per month add-on. Exotel includes dialer capability from its\u00a0XPrime\u00a0plan, but whether it scales flat or per-agent for a larger team needs direct confirmation from Exotel sales.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Contact center moving toward AI-first call automation<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">AceX is the only voice bot here running on the same owned telephony infrastructure as the contact center beneath it. MyOperator&#8217;s voicebot is a paid AI module. Exotel&#8217;s Intelligent Voice Agents is a separate enterprise line, though its Communications API layer still gives developer teams a credible path if they have the engineering capacity for it<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">What Do G2 and Capterra Reviews Reveal\u00a0About Each Platform?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">User reviews across G2 and Capterra surface\u00a0fairly consistent\u00a0patterns for all three platforms.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">MyOperator reviewers rate setup ease and IVR configuration positively, but the recurring complaint is post-sale support. Analysis of 500-plus G2 and Capterra reviews found support resolution averaging 3 to 5 business days for non-enterprise customers.\u00a0MyOperator&#8217;s\u00a0Trustpilot score sits at 1.2 out of 5 across 109 reviews, against a Capterra score of 4.2 out of 5, a gap wide enough that vendor-referred reviews may be inflating the Capterra figure.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Exotel gets approximately 4.3 out of 5 on G2 across 330-plus reviews. Reviewers cite call quality and straightforward setup as the strongest positives, with a dated UI, occasional call drops, and slow after-sales support as the recurring negatives.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Acefone&#8217;s third-party review summaries highlight transparent pricing and India-specific deployment support as differentiators. Support response quality shows up as a weak point across all three vendors, so it is worth verifying SLA terms in writing before you commit to any plan.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">How Should a Mid-Market Ops Team Decide?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Picture a 25-seat BFSI\u00a0collections\u00a0and lead qualification team. They need predictive and progressive dialer, multi-level IVR, and TRAI DND compliance, plus RBI data\u00a0localisation, a Hinglish voice bot for tier-2 cities, and CRM sync with\u00a0LeadSquared.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Against MyOperator<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">SUV at Rs. 15,000 per month covers the base. The dialer add-on adds Rs. 700 per user per month, which for 25 users is another Rs. 17,500. Software cost reaches Rs. 32,500 per month before any AI\u00a0voicebot\u00a0module, and DPDPA or RBI data\u00a0localisation\u00a0still need direct confirmation from\u00a0MyOperator&#8217;s\u00a0sales team.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Against Exotel<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">XPrime\u00a0or\u00a0XPro\u00a0cover dialer capability from $70 or $100 per month, but neither page confirms whether that scales flat or per-agent for 25 seats. That single gap makes it hard to model a\u00a0firm\u00a0monthly cost without a sales conversation, and USD pricing adds a currency-conversion step MyOperator and Acefone do not\u00a0require.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"auto\">Against Acefone<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The dialer starts at Rs. 1,599 per user per month, which for 25 seats works out to Rs. 39,975. TRAI DND scrubbing is included, and AceX handles Hinglish natively with data staying in India throughout. Bot-to-agent transfer with full context runs on the same platform, and standard deployment takes\u00a048 hours.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For this buyer, Acefone is the operationally complete fit. No add-on stacking or extra sales calls are needed to reach the required feature set.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That said, if you are a 3-person team that just needs a professional number with basic IVR and WhatsApp,\u00a0MyOperator&#8217;s\u00a0Sedan at Rs. 5,000 per month is the\u00a0more\u00a0sensible pick. There is no reason to pay for a dialer you will not use.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For a deeper look at how IVR compares across Indian cloud telephony providers, see our guide to the best IVR service providers in India.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">What Should You Check\u00a0Before\u00a0Choosing a Platform?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">First, check whether dialer pricing is disclosed at the seat count you actually need.\u00a0MyOperator&#8217;s\u00a0dialer sits behind the Rs. 15,000 SUV tier plus\u00a0a Rs. 700 per user per month add-on. Exotel includes dialer capability from\u00a0XPrime, but published pricing does not confirm if that holds flat or scales per agent. Acefone&#8217;s dialer starts at Rs. 1,599 per user per month, included\u00a0from\u00a0the entry tier, with no separate add-on\u00a0required.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Second, decide how much unpublished pricing you are comfortable working around.\u00a0Exotel&#8217;s\u00a0contact\u00a0center\u00a0plans list starting prices in USD, and per-seat, INR-converted costs need a sales conversation before you can budget properly.\u00a0MyOperator\u00a0and\u00a0Acefone\u00a0both publish full per-seat INR rates upfront, which makes internal budgeting\u00a0considerably easier.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Third, ask whether the AI layer runs natively or sits on top as a third-party add-on. Acefone&#8217;s AceX runs on the same owned telephony stack as its contact center, with no third-party dependency for India data residency.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TL;DR MyOperator pricing starts at Rs. 5,000 per month with dialers only unlocking on SUV plans. Exotel&#8217;s contact center pricing starts at $70 per month for XPrime and $100 for XPro. Acefone&#8217;s Contact Center Studio starts at Rs. 1,599 per user per month, with dialer capability included from the entry tier. MyOperator Acefone wins for [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":27536,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[185],"tags":[],"class_list":{"0":"post-27534","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contact-center"},"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=27534"}],"version-history":[{"count":3,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27534\/revisions"}],"predecessor-version":[{"id":27540,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27534\/revisions\/27540"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/27536"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=27534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=27534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=27534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}