{"id":27977,"date":"2026-11-02T08:10:02","date_gmt":"2026-11-02T08:10:02","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=27977"},"modified":"2026-11-02T08:12:08","modified_gmt":"2026-11-02T08:12:08","slug":"ai-voice-agents-for-contact-center","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/ai-voice-agents-for-contact-center\/","title":{"rendered":"AI Voice Agents for Contact Center: Who Answers?"},"content":{"rendered":"<div class=\"alert alert-primary\" role=\"alert\">\n<p><strong>TL;DR\u00a0<\/strong><\/p>\n<ul>\n<li><i><span data-contrast=\"auto\">Treat AI voice agents for contact center teams as a routing decision, not a headcount decision.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><i><span data-contrast=\"auto\">Send AI the high-volume, predictable calls your systems can answer, like order status, COD confirmation and payment reminders.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><i><span data-contrast=\"auto\">Keep humans on calls needing judgement, empathy or risk: disputes, complaints, retention and regulated conversations.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><i><span data-contrast=\"auto\">Design the handoff before launch: clear triggers, full context and an always-open route to a human.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><i><span data-contrast=\"auto\">Track blended cost per resolved call, not per-minute pricing, and expect human handle time to rise.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<p><span data-contrast=\"auto\">Most contact center leaders ask the wrong question about AI. They ask how many agents it can replace. The better question is simpler: which calls should it take?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We&#8217;ve watched both extremes fail. Route every call to people, and your best agents spend the day reading out delivery dates. Route every call to a bot, and the customer with a disputed charge hangs up angry.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI voice agents for contact center teams work best as a routing decision, not a headcount decision. In this guide, we map which calls go to AI and which stay with humans. We also cover handoff design and what the split does to cost, handle time and first call resolution.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h2 class=\"codex-docx-preview_heading2\">What Are AI Voice Agents for Contact Centers and How Do They Work?<\/h2>\n<p>An AI voice agent is software that answers and resolves phone calls in natural speech. It listens, works out what the caller wants, acts in your systems and replies out loud. In a contact center, it works the same lines as your human team. It completes the calls it can and hands the rest to a person, with context attached.<\/p>\n<p>Every turn of the conversation runs through three layers in a loop:<\/p>\n<ol>\n<li>Speech-to-text converts the caller&#8217;s words into text as they speak.<\/li>\n<li>A large language model reads that text, identifies the intent and decides the next action.<\/li>\n<li>Text-to-speech turns the reply into a natural voice.<\/li>\n<\/ol>\n<p>The LLM layer is what separates a voice agent from an IVR. An IVR asks callers to press 1 for billing. A voice agent lets them say &#8220;my refund hasn&#8217;t arrived&#8221; and checks the refund status itself.<\/p>\n<p>Don&#8217;t confuse a voice agent with agent assist either. Agent assist sits beside a human, suggesting answers during a live call. A voice agent takes the call on its own. draws the same line: older GenAI tools assist with information, while agentic AI resolves requests for the customer.<\/p>\n<p>In our <a href=\"https:\/\/www.acefone.com\/products\/ai-voice-bot\/\">AceX Voice Agent<\/a> rollouts, response speed decides whether callers stay. A pause that feels fine in chat feels long on a phone line.<\/p>\n<h2 class=\"codex-docx-preview_heading2\">Which Contact Center Calls Should AI Voice Agents Handle?<\/h2>\n<div>\n<p>already hold. Order status, payment reminders, appointment booking, balance checks and COD confirmation all fit. Each follows a known path. The answer sits in a database, not in someone&#8217;s judgement. If a trained agent could resolve it from a script, a voice agent can too.<\/p>\n<p>Before any contact center voice agent goes live, we run a three-question test with the client:<\/p>\n<ul>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Is it high volume? Automation pays back fastest on calls you get hundreds of times a day.<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Is it low variance? The call should follow the same few paths almost every time.<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Does a system hold the answer? If your order system, CRM or billing tool has it, the agent can fetch it.<\/li>\n<\/ul>\n<p>Calls that pass all three usually include:<\/p>\n<ul>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Order and delivery status, often called <a href=\"https:\/\/www.acefone.com\/blog\/how-to-automate-wismo-calls-with-ai-voice-bots\/\">WISMO<\/a><\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">COD order confirmation before dispatch<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Payment and EMI reminders<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Appointment booking, rescheduling and reminders<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Account balance, policy status and ticket status checks<\/li>\n<li class=\"codex-docx-preview_listbullet codex-docx-preview-num-1-0\">Lead qualification on inbound enquiries<\/li>\n<\/ul>\n<p>This list matches where analysts expect AI voice agents for contact center operations to land. <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2025-03-05-gartner-predicts-agentic-ai-will-autonomously-resolve-80-percent-of-common-customer-service-issues-without-human-intervention-by-20290\" rel=\"nofollow noopener\" target=\"_blank\">Gartner<\/a> predicts agentic AI will resolve 80% of common customer service issues without human intervention by 2029. Note the word &#8220;common&#8221;. The forecast covers routine volume, not every call you take.<\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Which Calls Still Need Human Agents?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Human agents should own calls where the right answer depends on judgement, empathy or risk. That covers complaints, billing disputes, retention offers, high-value sales and anything legally sensitive. It also covers the exception, the case your rules never anticipated. Voice agents follow process well. People handle what falls outside it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Customers agree. In a <\/span><span data-contrast=\"none\">Gartner survey<\/span><span data-contrast=\"auto\"> of 5,801 US customers, 54% trusted human agents more than AI for recommendations. Only 32% trusted AI more. The survey ran in early 2025.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Keep these calls with people:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Emotional calls.<\/span><\/b><span data-contrast=\"auto\"> Bereavement, fraud victims and angry repeat callers need empathy, not efficiency.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Money in dispute.<\/span><\/b><span data-contrast=\"auto\"> Chargebacks, refund exceptions and billing errors carry financial and reputational risk.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Retention and upsell.<\/span><\/b><span data-contrast=\"auto\"> Saving a cancelling customer means reading tone and judging which offer to make.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Multi-issue calls.<\/span><\/b><span data-contrast=\"auto\"> A caller with three linked problems needs someone who can hold the whole picture.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Regulated conversations.<\/span><\/b><span data-contrast=\"auto\"> Loan hardship, insurance claims and medical queries often need a trained, accountable person.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Our rule of thumb is simple. If a wrong answer costs more than the call itself, route it to a human.<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Should AI-to-Human Handoff Work?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A good handoff moves the caller to a person without making them repeat anything. The voice agent should transfer on clear triggers and pass a summary with caller details. The call should land with an agent who has the right skill. Callers must also be able to ask for a human at any point. A hidden exit destroys trust faster than any bug.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Set escalation triggers before launch, not after the first complaint.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Then decide what travels with the call. At minimum, the human agent should see the intent, verified identity, steps already tried and a short transcript. Our <\/span><a href=\"https:\/\/www.acefone.com\/products\/contact-center-studio\/\"><span data-contrast=\"none\">Contact Center Studio<\/span><\/a><span data-contrast=\"auto\"> routes escalated calls by skill. A billing dispute shouldn&#8217;t land with a sales rep.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Industry veterans advise service leaders to implement dynamic routing that separates human and AI interactions. It also recommends clear policies for AI-led interactions, covering privacy, security and escalation. We&#8217;d add one rule: test the handoff with real callers before you scale.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What Does the AI-Human Split Save?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">With AI voice agents for contact center teams, the split moves repetitive volume off paid agent hours. Human time then goes to fewer, harder calls. Gartner ties its 2029 automation forecast to a 30% cut in customer service operational costs. Your real saving shows up in one metric: blended cost per resolved call, across bots and humans together.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Cost per resolved call<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Per-minute pricing is the wrong lens. A voice agent minute might cost less than an agent minute, but the real savings come from elsewhere. They come from removing whole cost layers on automated calls: idle time, night shifts, training, and attrition.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Watch the escalated calls closely. Each one carries the bot cost plus the full human cost. So track containment rate alongside cost.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Handle time and first call resolution<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Expect average handle time to rise on the human side. That&#8217;s healthy. Agents now get the harder calls, which take longer, so judge them on resolution, not speed.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI can still lift human productivity. A 2025 <\/span><a href=\"https:\/\/doi.org\/10.1093\/qje\/qjae044\" rel=\"nofollow noopener\" target=\"_blank\"><span data-contrast=\"none\">Quarterly Journal of Economics study<\/span><\/a><span data-contrast=\"auto\"> found AI assistance raised agents&#8217; issues resolved per hour by 15%. The study covered 5,172 customer support agents, whose callers were also less likely to ask for a manager.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Measure first call resolution across both channels. A &#8220;contained&#8221; bot call that triggers a callback next day isn&#8217;t resolved.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Indian Contact Centers Split Calls in Practice<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Here&#8217;s how you can set up the split for a D2C e-commerce brand heading into a festive sale. The same pattern works for other inbound workflows or outbound workflows.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Audit the call mix:<\/span><\/b><span data-contrast=\"auto\"> Pull 30 days of call reasons and tag each one AI-ready or human-only.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Automate tier-one calls: <\/span><\/b><span data-contrast=\"auto\">Deploy<\/span> <span data-contrast=\"auto\">a solution like<\/span><span data-contrast=\"auto\"> AceX Agent Studio to handle inbound order status calls and make outbound COD confirmation calls.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Route escalations by skill:<\/span><\/b><span data-contrast=\"auto\"> Send disputes and complaints to your trained agents, with the bot&#8217;s summary attached.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Review every week: <\/span><\/b><span data-contrast=\"auto\">Use a tool like<\/span> <a href=\"https:\/\/www.acefone.com\/products\/post-conversation-analytics\/\"><span data-contrast=\"none\">Post Call Analytics (Xtract)<\/span><\/a><span data-contrast=\"auto\"> to flag calls where the bot failed or sentiment dropped.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Remember: Voice AI agents for contact centers also need compliance built into every step. India notified the Digital Personal Data Protection Rules on 14 November 2025, per <\/span><a href=\"https:\/\/static.pib.gov.in\/WriteReadData\/specificdocs\/documents\/2025\/nov\/doc20251117695301.pdf\" rel=\"nofollow noopener\" target=\"_blank\"><span data-contrast=\"none\">PIB<\/span><\/a><span data-contrast=\"auto\">. They allow an 18-month phased compliance window. For card payments, keep card numbers out of the audio entirely, for example through keypad entry.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Where to Start With Your Call Split<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Three ideas carry this guide.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Route by call type, not volume.<\/span><\/b><span data-contrast=\"auto\"> Repetitive, data-backed calls go to the voice agent. Judgement calls stay with people.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Design the handoff before launch.<\/span><\/b><span data-contrast=\"auto\"> Clear triggers, full context and an open exit to a human protect customer trust.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Measure blended cost per resolved call.<\/span><\/b><span data-contrast=\"auto\"> Per-minute rates hide the real picture. Resolution across both channels shows it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:257,&quot;335559991&quot;:360}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Get these right, and AI voice agents for contact center teams stop being a headcount question. You end up with less repetitive work and a team focused on calls that need people. The first step is knowing your own call mix.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your agents shouldn&#8217;t spend peak season reading out delivery dates.<\/span><span data-contrast=\"auto\"> Book a 20-minute call-mix audit with our team. We&#8217;ll map your top call reasons to AI or human and show where AceX Agent Studio fits.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:257}\">\u00a0<\/span><\/p>\n<\/div>\n<h2><span data-contrast=\"auto\">FAQs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-teams=\"true\"><div class=\"accordion ace-faqs\" id=\"aceFaqToggs\">\r\n                        <\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4865\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4865\" aria-expanded=\"false\" aria-controls=\"aceFAQ4865\">\r\n                              How Do AI Voice Agents Work?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4865\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4865\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>A caller speaks, and speech-to-text converts their words into text. An LLM interprets the request, identifies intent and retrieves relevant information from connected systems. Text-to-speech then delivers a natural-sounding response, repeating the process throughout the conversation.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead6174\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ6174\" aria-expanded=\"false\" aria-controls=\"aceFAQ6174\">\r\n                              How Are AI Voice Agents Different From IVR?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ6174\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead6174\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Traditional IVRs guide callers through fixed menus, keypad options or predefined keywords. AI voice agents understand natural speech, allowing callers to explain their needs in their own words. They can also complete tasks such as checking orders or booking appointments instead of simply routing calls.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5739\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5739\" aria-expanded=\"false\" aria-controls=\"aceFAQ5739\">\r\n                              What Separates a Voice Agent From Agent Assist?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5739\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5739\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>An AI voice agent manages customer calls independently, from greeting callers to resolving their queries. Agent assist supports human agents by suggesting responses and summarizing conversations in real time. Contact centers can use both to automate routine interactions while helping human agents handle more complex enquiries.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead3253\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ3253\" aria-expanded=\"false\" aria-controls=\"aceFAQ3253\">\r\n                              Which Calls Can AI Voice Agents Handle?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ3253\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead3253\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agents handle repetitive, predictable calls involving information stored in CRMs, order management platforms or billing systems. Common use cases include order tracking, COD confirmation, payment reminders, appointment booking and balance enquiries. They can also manage outbound campaigns for renewals, follow-ups and lead qualification.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5469\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5469\" aria-expanded=\"false\" aria-controls=\"aceFAQ5469\">\r\n                              How Much Do AI Voice Agents Cut Costs?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5469\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5469\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agents can reduce operational costs by automating routine interactions and minimizing manual workloads. Actual savings depend on call volumes, automation coverage, integration efficiency and escalation requirements. Businesses should evaluate the overall cost per resolved call rather than focusing solely on per-minute pricing.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead2576\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ2576\" aria-expanded=\"false\" aria-controls=\"aceFAQ2576\">\r\n                              How Do Voice AI Affect AHT and FCR?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ2576\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead2576\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Voice AI can reduce waiting times by handling routine enquiries without placing callers in queues. Human agents can then focus on more complex issues, which may affect average handling time. To assess first-call resolution accurately, businesses should track outcomes across automated and human-assisted interactions, including callbacks and escalations.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5910\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5910\" aria-expanded=\"false\" aria-controls=\"aceFAQ5910\">\r\n                              What Do AI Voice Agents Cost Per Minute?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5910\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5910\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agent pricing varies by provider, voice quality, language support and integration requirements. Acefone&#8217;s AceX Agent Studio offers usage-based pricing, with additional setup or integration costs potentially applying. As call volumes increase, businesses should evaluate total implementation and operating costs alongside the cost per minute.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5773\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5773\" aria-expanded=\"false\" aria-controls=\"aceFAQ5773\">\r\n                              Will AI Voice Agents Replace Human Agents?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5773\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5773\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>No. AI voice agents are designed to automate routine interactions, not eliminate the need for human support. They can handle predictable enquiries independently while escalating sensitive, complex or unusual situations to human agents. This allows frontline teams to focus on problem-solving, relationship building and interactions that require human judgement.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4709\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4709\" aria-expanded=\"false\" aria-controls=\"aceFAQ4709\">\r\n                              Which Contact Center Software Has Built-In Voice AI?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4709\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4709\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Several cloud contact centre platforms now include AI voice capabilities. When evaluating providers, check whether voice agents share call routing, recording and analytics with human teams. Acefone brings AceX Agent Studio, Contact Center Studio and Xtract together, helping businesses coordinate automated and human-led customer interactions.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4038\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4038\" aria-expanded=\"false\" aria-controls=\"aceFAQ4038\">\r\n                              How Do You Choose a Voice Agent Vendor?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4038\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4038\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Test vendors using real customer calls and the languages and accents your audience uses. Evaluate response latency, handoff quality, CRM integrations, compliance controls and pricing transparency. Start with a pilot for a specific call type to assess performance and customer experience before expanding deployment.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead6662\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ6662\" aria-expanded=\"false\" aria-controls=\"aceFAQ6662\">\r\n                              How Do AI Voice Agents Integrate With CRMs?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ6662\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead6662\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agents connect to CRMs through APIs or prebuilt integrations to access and update customer records during conversations. They can retrieve order histories, create support tickets and log call outcomes automatically. Acefone&#8217;s API Connect links AceX Agent Studio with CRMs, helpdesks and order management systems.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4711\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4711\" aria-expanded=\"false\" aria-controls=\"aceFAQ4711\">\r\n                              How Do Voice Agents Handle PII and PCI?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4711\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4711\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agents can protect sensitive information through data minimization, access controls, masking and secure handling of payment details. Businesses should configure call recordings to exclude sensitive card data where required and use secure payment collection methods. They must also follow applicable data protection and payment security requirements.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead2708\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ2708\" aria-expanded=\"false\" aria-controls=\"aceFAQ2708\">\r\n                              How Does Post-Call Analytics Improve Voice Agents?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ2708\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead2708\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Post-call analytics evaluates conversations to identify where callers disengage, request human assistance or encounter unresolved issues. These insights help teams refine prompts, improve conversation flows and address gaps in intent recognition. Acefone&#8217;s Xtract, helps operations teams identify improvement opportunities and optimize voice agent performance.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4923\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4923\" aria-expanded=\"false\" aria-controls=\"aceFAQ4923\">\r\n                              How Do You Implement an AI Voice Agent?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4923\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4923\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Start by reviewing call reasons and identifying a high-volume, low-risk use case. Build the conversation flow, integrate relevant systems and define escalation rules. Test the agent with real callers, monitor performance and refine its responses before gradually expanding automation to additional call types.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5875\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5875\" aria-expanded=\"false\" aria-controls=\"aceFAQ5875\">\r\n                              How long does it take to deploy an AI voice agent?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5875\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5875\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Deployment time depends on the use case, integrations and level of customization required. Simple agents for FAQs, lead qualification or appointment reminders can go live within hours or days. More complex deployments involving CRM integrations, custom workflows, compliance checks and testing may take several weeks.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4438\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4438\" aria-expanded=\"false\" aria-controls=\"aceFAQ4438\">\r\n                              How do AI voice agents manage Hinglish calls?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4438\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4438\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>AI voice agents can manage Hinglish calls by recognizing Hindi and English in the same conversation. With suitable speech-to-text, language models and text-to-speech systems, they can understand mixed-language queries and respond naturally. Performance depends on language support, accents, pronunciation and how well the agent is configured and tested.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead9450\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ9450\" aria-expanded=\"false\" aria-controls=\"aceFAQ9450\">\r\n                              Do AI voice agents work with contact center software?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ9450\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead9450\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\">\n<p>Yes, AI voice agents can integrate with contact center software to support existing workflows. Depending on the platform, they can connect with CRMs, dialers, IVR systems and customer databases. They can qualify leads, answer routine queries and transfer complex calls to human agents, helping teams manage call volumes more efficiently.<\/p>\n<p><span data-teams=\"true\"><\/div>\r\n                        <\/div>\r\n                      <\/div><\/span><\/p>\n<p>\r\n                    <\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TL;DR\u00a0 Treat AI voice agents for contact center teams as a routing decision, not a headcount decision.\u00a0 Send AI the high-volume, predictable calls your systems can answer, like order status, COD confirmation and payment reminders.\u00a0 Keep humans on calls needing judgement, empathy or risk: disputes, complaints, retention and regulated conversations.\u00a0 Design the handoff before launch: [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":27978,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[185,325],"tags":[381,382,383],"class_list":["post-27977","post","type-post","status-publish","format-standard","has-post-thumbnail","category-contact-center","category-voice-bot","tag-ai-voice-agents-for-contact-center","tag-contact-center-voice-agent","tag-voice-ai-agents-for-contact-centers"],"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/37"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=27977"}],"version-history":[{"count":3,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27977\/revisions"}],"predecessor-version":[{"id":27981,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/27977\/revisions\/27981"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/27978"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=27977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=27977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=27977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}