{"id":28003,"date":"2026-11-03T05:16:16","date_gmt":"2026-11-03T05:16:16","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=28003"},"modified":"2026-11-03T05:16:16","modified_gmt":"2026-11-03T05:16:16","slug":"ai-call-assistant","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/ai-call-assistant\/","title":{"rendered":"What Is an AI Call Assistant? A Beginner&#8217;s Guide\u00a0"},"content":{"rendered":"<div class=\"alert alert-primary\" role=\"alert\">\n<p><b><span data-contrast=\"auto\">TL;DR<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">An <\/span><b><span data-contrast=\"auto\">AI Call Assistant<\/span><\/b><span data-contrast=\"auto\"> uses artificial intelligence to manage phone conversations or support human agents during calls.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here&#8217;s what businesses should know:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">AI-powered systems can answer routine enquiries, recognize customer intent, and automate suitable tasks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Advanced voice agents can schedule appointments, qualify leads, and retrieve authorized business information.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Unlike traditional calling menus, conversational systems can understand requests expressed in different ways.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Real-time assistance can help employees access information and respond more effectively.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Successful implementation requires reliable integrations, clear escalation processes, and regular performance reviews.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<\/div>\n<p><span data-contrast=\"auto\">Imagine calling customer support to check an order status and waiting several minutes for a simple answer. Now imagine a business receiving hundreds of similar enquiries throughout the day. These repetitive interactions consume employee time and create unnecessary frustration for customers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">An <\/span><span data-contrast=\"auto\">AI Call Assistant<\/span><span data-contrast=\"auto\"> offers a practical approach to managing these conversations. It can understand spoken requests, retrieve relevant information, and automate suitable tasks without continuous human involvement. For organizations considering an AI call assistant for business, understanding its capabilities is an important starting point.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">But not every solution works in the same way. Some handle customer conversations independently, while others provide support to employees during live calls. This guide explains how the technology works, where it adds value, and what businesses should consider before adoption.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">What Is an AI Call Assistant?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">An AI call assistant is software that uses artificial intelligence to understand spoken requests and manage telephone conversations. It can answer questions, retrieve information, and guide callers through routine processes. More advanced systems can also complete authorized business tasks through connected applications.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Consider a customer calling an online retailer to check an order status. Instead of navigating multiple menu options, the customer simply asks, &#8220;Where&#8217;s my parcel?&#8221; The assistant identifies the request and retrieves relevant information after completing the required verification. It can then communicate the available delivery status or transfer the conversation when necessary.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This conversational approach offers greater flexibility than basic menu-driven calling systems. Customers can express their needs naturally instead of following predefined instructions. However, understanding a request and completing a business action require different capabilities.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">An <\/span><b><span data-contrast=\"auto\">AI voice assistant<\/span><\/b><span data-contrast=\"auto\"> commonly provides information or helps callers navigate conversations. An AI voice agent can go further by performing configured actions through connected business systems. These actions might include scheduling appointments, qualifying enquiries, or updating authorized customer records.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, Acefone&#8217;s <\/span><a href=\"https:\/\/www.acefone.com\/products\/ai-voice-bot\/\"><span data-contrast=\"none\">Agent\u00a0Studio\u00a0<\/span><\/a><span data-contrast=\"auto\">support task-oriented conversations through its AceX platform. Its published capabilities include automated calling workflows, business integrations, and contextual handoffs. However, the functionality available to each organization depends on its configuration and connected systems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Not every AI assistant communicates directly with customers. Some solutions work alongside human employees by retrieving knowledge, suggesting responses, and providing contextual information during calls. This distinction matters because autonomous voice agents and employee-assistance tools address different operational requirements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Understanding these differences helps businesses choose suitable technology without expecting every platform to perform the same tasks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Does AI-Powered Calling Work?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-28004\" src=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/11\/AI-Call-Assistant.png\" alt=\"AI Call Assistant\" width=\"836\" height=\"420\" srcset=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/11\/AI-Call-Assistant.png 836w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/11\/AI-Call-Assistant-300x151.png 300w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/11\/AI-Call-Assistant-150x75.png 150w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2026\/11\/AI-Call-Assistant-768x386.png 768w\" sizes=\"auto, (max-width: 836px) 100vw, 836px\" \/><\/p>\n<p><span data-contrast=\"auto\">An AI-powered call assistant combines speech recognition, language understanding, and business workflows to process customer conversations. Although the experience may feel natural, several technologies work together behind the scenes. Each component helps the system understand a request, identify relevant information, and determine an appropriate response.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The process begins when someone speaks during a connected telephone call. Speech recognition technology processes the audio and converts spoken language into written text. This process is commonly called speech-to-text.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Speech-to-text:<\/span><\/b><span data-contrast=\"auto\"> Technology that converts spoken audio into written words.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u00a0These technologies allow software to process spoken input and generate audio responses. However, background noise, pronunciation, and unfamiliar terminology can influence recognition accuracy.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once the spoken input becomes text, the system analyses its meaning using natural language processing. This technology helps computers interpret human language and identify the purpose behind a request.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Natural language processing:<\/span><\/b><span data-contrast=\"auto\"> Technology that helps computers process and interpret human language.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, a customer might say, &#8220;Can I move my appointment to Friday?&#8221; The assistant identifies the request as an appointment change rather than a general information enquiry. It can then check the appropriate scheduling workflow when a compatible system is connected.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">After identifying the request, the assistant determines whether it has sufficient information to respond. A scheduling application might provide available appointment slots, while an order-management system could return delivery information. The assistant uses this information alongside its instructions to prepare an appropriate response.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Text-to-speech technology can then convert the written response into spoken audio. This allows the conversation to continue without requiring the customer to use a separate application.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Text-to-speech:<\/span><\/b><span data-contrast=\"auto\"> Technology that transforms written text into synthesized speech.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">However, automated conversations don&#8217;t always follow a predictable path. Customers may ask unexpected questions, provide incomplete information, or request actions outside the system&#8217;s permissions. A reliable assistant should recognize these limitations and follow the configured escalation process.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This is why effective AI call automation requires clear boundaries around automated decisions. Businesses must identify which tasks can proceed independently, and which require employee involvement. Without these safeguards, automation may create more frustration than it resolves.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Which AI Call Assistant Features Matter?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Choosing an AI call assistant for business requires focusing on features that improve communication, simplify workflows, and support customers effectively.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here are six essential capabilities to consider:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Natural Language Understanding:<\/span><\/b><span data-contrast=\"auto\"> Allows customers to explain requests without navigating rigid menus. Advanced assistants can recognise caller intent and respond appropriately.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Inbound and Outbound Calling:<\/span><\/b><span data-contrast=\"auto\"> Supports routine customer enquiries, appointment reminders, and lead qualification through automated conversations and authorised outbound calls.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Multilingual Support:<\/span><\/b><span data-contrast=\"auto\"> Helps businesses communicate across different regions. Acefone advertises support for more than 12 languages, including several Indian regional languages. Businesses should still test accent recognition and conversation accuracy.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">CRM and Business Integrations:<\/span><\/b><span data-contrast=\"auto\"> Connects assistants with customer relationship management (CRM), booking, and other business systems. Acefone&#8217;s AI Voice Agents support CRM integrations, although specific capabilities depend on configuration.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Knowledge Bases and Analytics:<\/span><\/b><span data-contrast=\"auto\"> Uses approved information to provide consistent answers. Conversation analytics help businesses identify recurring enquiries, track performance, and improve workflows.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Human Escalation:<\/span><\/b><span data-contrast=\"auto\"> Transfers complex or unresolved conversations to human agents. Contextual handoffs can help employees understand customer concerns without restarting the conversation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Together, these features help businesses improve conversational accuracy, automate repetitive tasks, and maintain a reliable customer experience.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Should Businesses Choose a Solution?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Choosing an <\/span><span data-contrast=\"auto\">AI Call Assistan<\/span><b><span data-contrast=\"auto\">t<\/span><\/b><span data-contrast=\"auto\"> requires evaluating business needs, conversational accuracy, integrations, and security. Businesses should begin with predictable tasks, such as appointment confirmations or order tracking, before introducing complex workflows.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">An AI-powered call assistant should handle realistic conversations, including regional accents, background noise, and unexpected questions. Reliable human escalation is essential when automation cannot resolve an enquiry.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Businesses should also assess compatibility with existing systems, data protection measures, and implementation costs. The <\/span><a href=\"https:\/\/www.nist.gov\/itl\/ai-risk-management-framework\" target=\"_blank\" rel=\"nofollow noopener\"><span data-contrast=\"none\">NIST AI Risk Management Framework<\/span><\/a><span data-contrast=\"auto\"> provides guidance for managing AI-related risks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Employee training and performance monitoring are equally important. Organizations should strengthen call center communication skills while measuring customer satisfaction, task completion, and escalation rates.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Acefone&#8217;s <\/span><a href=\"https:\/\/www.acefone.com\/blog\/ai-voice-agent-platforms\/\"><span data-contrast=\"none\">AI voice agent platform comparison<\/span><\/a><span data-contrast=\"auto\"> offers additional guidance on evaluating available solutions. Ultimately, the right platform should simplify customer interactions, support employees, and deliver measurable value.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Do AI Calling Technologies Differ?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">AI calling technologies may share similar capabilities, but each serves a different business purpose. Understanding these differences helps organizations select the right solution for their communication needs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here are five key technologies and how they differ:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">AI Voice Assistant:<\/span><\/b><span data-contrast=\"auto\"> Understands spoken requests and provides relevant information. It commonly handles routine questions, service enquiries, and basic customer interactions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Voice Agent:<\/span><\/b><span data-contrast=\"auto\"> Goes beyond answering questions by completing authorized tasks through connected systems. These may include appointment scheduling, lead qualification, and customer record updates.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Interactive Voice Response (IVR):<\/span><\/b><span data-contrast=\"auto\"> Routes callers through predefined menus using keypad inputs or speech recognition. It&#8217;s useful for departmental routing and basic self-service. Learn more in Acefone&#8217;s <\/span><a href=\"https:\/\/www.acefone.com\/blog\/beginners-guide-to-ivr\/\"><span data-contrast=\"none\">guide to IVR systems<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Agent Assist:<\/span><\/b><span data-contrast=\"auto\"> Supports human employees during live conversations by retrieving information, suggesting responses, and providing contextual guidance. The employee remains responsible for managing the call.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Chatbot:<\/span><\/b><span data-contrast=\"auto\"> Communicates primarily through written messages on websites or messaging platforms. Unlike voice assistants, chatbots typically handle text-based customer interactions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">The right choice depends on customer expectations and task complexity. Businesses may also combine these technologies to automate routine enquiries while retaining human support for sensitive situations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Can Businesses Use AI Call Assistants?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">An AI call assistant for business can support everyday communication across customer service, sales, and appointment management. It helps organizations automate predictable enquiries while keeping human agents available for complex conversations.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In customer support, AI can answer routine questions, retrieve authorized account information, and provide service updates. For example, customers can check order status without navigating complicated calling menus.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sales teams can use AI call automation for lead qualification, follow-ups, and appointment scheduling. Similarly, healthcare providers may use suitably configured systems for appointment reminders and basic scheduling enquiries.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When conversations become complicated, the assistant can transfer callers to human agents with relevant context. This helps employees understand customer concerns without restarting the interaction.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Acefone&#8217;s AI Voice Agents support business workflows, including routine enquiries, appointment scheduling, and contextual handoffs. However, available capabilities depend on integration and configuration.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The objective is to automate suitable tasks while preserving human judgement, empathy, and essential call center communication skills.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">How Should Businesses Choose a Solution?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Choosing an <\/span><span data-contrast=\"auto\">AI Call Assistant<\/span><span data-contrast=\"auto\"> requires evaluating business needs, conversational accuracy, integrations, and security. The right platform should simplify customer interactions while supporting existing workflows.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here are five important factors to consider:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Identify Business Requirements:<\/span><\/b><span data-contrast=\"auto\"> Start with predictable tasks, such as appointment confirmations, order tracking, or routine enquiries. Prioritize workflows where automation can deliver measurable value.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Evaluate Conversational Accuracy:<\/span><\/b><span data-contrast=\"auto\"> Test the AI-powered call assistant using real customer scenarios, regional accents, background noise, and unexpected questions. Ensure it can transfer unresolved conversations to human agents.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Check Integrations and Security:<\/span><\/b><span data-contrast=\"auto\"> Confirm compatibility with existing business systems, including CRM and scheduling platforms. Review data protection measures, access permissions, and privacy requirements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Assess Employee Readiness:<\/span><\/b><span data-contrast=\"auto\"> Train teams to manage escalations and strengthen essential call center communication skills. Monitor customer satisfaction, task completion, and conversation quality to measure performance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Compare Costs and Support:<\/span><\/b><span data-contrast=\"auto\"> Evaluate implementation costs, language availability, ongoing maintenance, and technical support. Acefone&#8217;s <\/span><a href=\"https:\/\/www.acefone.com\/blog\/ai-voice-agent-platforms\/\"><span data-contrast=\"none\">AI voice agent platform comparison<\/span><\/a><span data-contrast=\"auto\"> offers additional insights into available solutions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">Ultimately, the best AI voice assistant should improve communication efficiency, maintain customer satisfaction, and complement human expertise.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"none\">Conclusion<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">An <\/span><span data-contrast=\"auto\">AI Call Assistant<\/span><span data-contrast=\"auto\"> can help businesses manage everyday customer conversations without relying entirely on manual processes. However, meaningful results depend on how the technology is implemented and maintained.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">First, suitable automation can reduce repetitive enquiries and complete authorized tasks through connected systems. Second, technology should complement human expertise rather than replace every customer interaction. Empathy, judgement, and strong call center communication skills remain essential to effective support.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Third, successful deployment requires reliable integrations, accurate information, appropriate safeguards, and regular performance reviews. Businesses should begin with manageable workflows and evaluate customer outcomes before expanding their use of automation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The purpose of AI call automation isn&#8217;t simply to handle more conversations. It&#8217;s to make customer communication more helpful, consistent, and dependable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><b><span data-contrast=\"none\">Frequently Asked Questions<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<div class=\"accordion ace-faqs\" id=\"aceFaqToggs\">\r\n                        <\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead3866\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ3866\" aria-expanded=\"false\" aria-controls=\"aceFAQ3866\">\r\n                              Can AI Replace Human Call Agents?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ3866\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead3866\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>AI can manage suitable routine enquiries without continuous human involvement. However, complicated complaints and sensitive decisions may still require experienced employees. Businesses should view automation as support for customer service rather than a complete replacement for human interaction. Appropriate escalation remains essential.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead443\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ443\" aria-expanded=\"false\" aria-controls=\"aceFAQ443\">\r\n                              Can AI Handle Incoming Customer Calls?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ443\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead443\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>Yes, appropriately configured voice agents can answer incoming calls and manage routine enquiries. Common applications include order tracking, appointment scheduling, and basic customer support. Available functionality depends on system integrations, permissions, and operational rules. Businesses should test these workflows before deployment.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead4536\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ4536\" aria-expanded=\"false\" aria-controls=\"aceFAQ4536\">\r\n                              Do Voice Assistants Support Multiple Languages?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ4536\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead4536\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>Many voice platforms offer multilingual communication, although coverage varies between providers. Acefone advertises support for more than 12 languages, including several regional Indian languages. Businesses should test relevant accents and mixed-language conversations because language availability doesn&#8217;t guarantee consistent recognition accuracy.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead5143\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ5143\" aria-expanded=\"false\" aria-controls=\"aceFAQ5143\">\r\n                              Are Voice Agents Suitable for Small Businesses?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ5143\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead5143\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>Voice agents can suit smaller organizations receiving frequent and predictable customer enquiries. A service provider might automate appointment confirmations or routine information requests. Suitability depends on call volume, implementation costs, and workflow complexity. Businesses should evaluate expected value before investing.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead3725\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ3725\" aria-expanded=\"false\" aria-controls=\"aceFAQ3725\">\r\n                              How Secure Are AI Calling Systems?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ3725\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead3725\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>Security depends on the platform, connected applications, and organizational controls. Businesses should review encryption, access permissions, recording practices, data retention, and applicable privacy requirements. Automated conversations may involve personal customer information, making appropriate safeguards important. Regular reviews can support responsible use.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p><div class=\"ace-faq-elem\">\r\n                        <div class=\"ace-faq-elem-head\" id=\"aceFAQHead9351\">\r\n                          <h3 class=\"mb-0\">\r\n                            <button class=\"ace-faq-elem-togg\" type=\"button\" data-toggle=\"collapse\" data-target=\"#aceFAQ9351\" aria-expanded=\"false\" aria-controls=\"aceFAQ9351\">\r\n                              Is Automated Calling Always Better?\r\n                            <\/button>\r\n                          <\/h3>\r\n                        <\/div>\r\n\r\n                        <div id=\"aceFAQ9351\" class=\"collapse ace-faq-elem-cont-part\" aria-labelledby=\"aceFAQHead9351\" data-parent=\"#aceFaqToggs\">\r\n                          <div class=\"ace-faq-elem-cont\"><\/p>\n<p>No, automated calling isn&#8217;t automatically better than traditional systems or human assistance. Simple routing requirements may work adequately through existing telephone menus. Complex interactions may require experienced employees. Businesses should choose technology according to customer expectations, operational requirements, and measurable results.<\/p>\n<p><\/div>\r\n                        <\/div>\r\n                      <\/div><\/p>\n<p>\r\n                    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>TL;DR\u00a0 An AI Call Assistant uses artificial intelligence to manage phone conversations or support human agents during calls.\u00a0 Here&#8217;s what businesses should know:\u00a0 AI-powered systems can answer routine enquiries, recognize customer intent, and automate suitable tasks.\u00a0 Advanced voice agents can schedule appointments, qualify leads, and retrieve authorized business information.\u00a0 Unlike traditional calling menus, conversational systems [&hellip;]<\/p>\n","protected":false},"author":63,"featured_media":28005,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[289],"tags":[385],"class_list":["post-28003","post","type-post","status-publish","format-standard","has-post-thumbnail","category-communication-ai","tag-ai-call-assistant"],"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/28003","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=28003"}],"version-history":[{"count":1,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/28003\/revisions"}],"predecessor-version":[{"id":28006,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/28003\/revisions\/28006"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/28005"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=28003"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=28003"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=28003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}