{"id":3383,"date":"2020-11-18T08:48:49","date_gmt":"2020-11-18T08:48:49","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=3383"},"modified":"2024-11-28T12:00:00","modified_gmt":"2024-11-28T12:00:00","slug":"videobots-future-customer-experience","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/videobots-future-customer-experience\/","title":{"rendered":"Learn To Drive Your Business Operations With Videobots"},"content":{"rendered":"

Chatbots have brought about a revolution in the customer service arena. As proven in a <\/span>study by SmallBizBenius<\/span><\/a>, \u201c37% of people use a customer service bot to get a quick answer in emergencies.\u201d That\u2019s around 2 in 5 businesses, with many firms adopting it as we speak.<\/span><\/p>\n

Chatbots are a great example of how technology has revolutionised the concept of saving time and money for businesses. They have minimised human effort by automating customer interactions across various communication channels.<\/span><\/p>\n

Furthermore, going by MIT Technology Review\u2019s <\/span>report<\/span><\/a>, nearly 90% of businesses have noticed faster complaint resolution solely because of bots.<\/span><\/p>\n

However, chatbots are not just used for making or answering customer calls. They are excellent tools for organising meetings, gathering user data, and more.<\/span><\/p>\n

Businesses\u2014startups or not\u2014deploy these bots in their daily operations to avail benefits like:<\/span><\/p>\n

Omnipresence-\u00a0<\/span><\/h4>\n

Customer service is the backbone of every successful organisation. Whether you are an international business or a local company, you can ensure 24×7 customer satisfaction when you\u2019re available on every channel with chatbots.<\/span><\/p>\n

Customer data monitoring-<\/span><\/h4>\n

You can carefully study customer purchase history and buyer journey with every transaction, and use these insights to plan targeted marketing strategies.<\/span><\/p>\n

Cost efficiency-<\/span><\/h4>\n

AI can handle multiple agents<\/a>\u2019 tasks simultaneously; this helps reduce human resources and costs related to them.<\/span><\/p>\n

Enhance customer relationships-<\/span><\/h4>\n

Customers feel valued when you interact with them via video. They see it as a personalised way of delivering customer service which, in turn, helps build a stronger connection.<\/span><\/p>\n

Additionally, chatbots help minimise the workload of businesses across sectors and sizes. One of the most popular categories of bots in this field is video bots. What are videbots? How and why would businesses use them?<\/span><\/p>\n

Let\u2019s answer all your questions:<\/span><\/p>\n

What are videobots, and how do they work?<\/span><\/h2>\n

A videobot is a software programme designed to provide smart, personalised, and interactive customer communication with the help of artificial intelligence. It is simply a robotic video assistant that pops up when a user visits the website.<\/span><\/p>\n

Generally, videobots are responsible for setting up this virtual interface via a video platform programmed to provide the user with accurate information and assistance through text or audio. They differ from a video API in the way that they feature a robotic assistant that responds the way a chatbot does.<\/span><\/p>\n

So what makes a videobot so special? Why not just opt for a chatbot?<\/span><\/p>\n

While the working and features of a videobot resemble a normal chatbot, videos elevate customer service and provide an unparalleled experience. They\u2019re designed to make the user feel as if they\u2019re in touch with an actual agent.<\/span><\/p>\n

Such personalised interactions impact people and drive them to engage with the website and, consequently, with your brand.<\/span><\/p>\n

While customer engagement is the biggest benefit of a videobot, the service has a lot more to offer.<\/span><\/p>\n

What are the many utilities of videobots?<\/span><\/h3>\n

From daily market updates to customer interactions, videobots have already spread their roots into business operations. Let\u2019s learn a few more ways they can aid companies in the future.<\/span><\/p>\n

1. Alerts for the latest news and market trends<\/span><\/h4>\n

As a business leader, you\u2019re likely to be busy with heavy workload and large call volumes, especially during peak periods. It can be tough to take time out from your schedule to check daily news, change business policies, and keep an eye on market trends.<\/span><\/p>\n

In such cases, you can use a videobot to set daily reminders for essential tasks and stay up-to-date with the latest news or analytics necessary for implementing business strategies.<\/span><\/p>\n

2. Better customer engagement<\/span><\/h4>\n

As discussed, good customer service forms the basis of successful business operations. Friendly and meaningful conversations are essential for this purpose. Businesses can leverage video assistance to learn more about their customers\u2019 interests and provide best-suited solutions.<\/span><\/p>\n

With more personalisation, you can garner more consumer engagement<\/a>. It also helps win customers\u2019 trust and build a long-standing relationship.<\/span><\/p>\n

3. Offer real-time video calling assistance<\/span><\/h4>\n

You must have come across some customers who are barely available for sales calls because of their busy schedules. And then there are some who want personalised interactions to get their issues resolved.<\/span><\/p>\n

For the latter, a telephone call just doesn\u2019t cut it. Through video-based services, customers feel more engaged and express their concerns with more clarity. This humanised way of dealing with clients and their issues in real-time makes your business reliable and establishes a better connect.<\/span><\/p>\n

4. Live video marketing, especially to launch a new product<\/span><\/h4>\n

Promoting a new product or service through a videobot is like calling out customers at a mall to take a look. It is the most natural way of presenting products to buyers, just as a salesperson would.<\/span><\/p>\n

An assistant with a smiling face, clear message, and pleasant tone will catch the user\u2019s attention. Consider a videobot saying, \u201cHey there, user! I\u2019m your sales rep. Go ahead and see how our all-new range of lipsticks will make you fall in love. Don\u2019t forget to use our promotional discount coupon.\u201d<\/span><\/p>\n

This draws buyers\u2019 attention to the new offers and incentivises them to shop at the store at discounted prices.<\/span><\/p>\n

The efficiency of a video platform has already been demonstrated with the success of several video calling applications. And these applications are taking things to the next level by providing their audience with a video-based assistant.<\/span><\/p>\n

According to a Skype blog, \u201cThis platform provides real-time voice and video streams of a Skype call that allows developers to build personal, immersive communication experiences with services and brands.\u201d<\/span><\/p>\n

The IT-giants are combining their expertise here to enable brand marketing, virtual receptions, and sales management\u2014all over a video-enabled robot. This takes automation to the next level with the ability to track customers\u2019 moods and detect their sentiments.<\/span><\/p>\n

Conclusion<\/span><\/h3>\n

When a video bot interacts with a customer, it gets them thinking, \u201cThey\u2019ve designed a video specially for me. This sounds interesting.\u201d With chatbots and messengers gaining popularity day by day, it is no surprise that videobots are also predicted to be major players in the future.<\/span><\/p>\n

These smart and innovative tools engage clients, promote services, offer personalisation, and automate interactions. Other than the aforedescribed applications, videobots are designed to offer a variety of things such as giving a demo\/ tour to a new user, carrying out a webinar, guiding to fill out a survey, upgrading or purchasing, etc.<\/span><\/p>\n

Provide an excellent customer experience with <\/span>Acefone<\/span><\/a>\u2019s chatbot software. In case of queries and concerns, connect with us at contact@acefone.com<\/a><\/span>\u00a0or call us at 1888-859-0450<\/a><\/span>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Chatbots have brought about a revolution in the customer service arena. As proven in a study by SmallBizBenius, \u201c37% of people use a customer service bot to get a quick answer in emergencies.\u201d That\u2019s around 2 in 5 businesses, with many firms adopting it as we speak. Chatbots are a great example of how technology […]<\/p>\n","protected":false},"author":44,"featured_media":19650,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[114,186],"tags":[],"class_list":{"0":"post-3383","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-business-communications","8":"category-operations"},"yoast_head":"\nAre Videobots The Future Of Customer Experience?<\/title>\n<meta name=\"description\" content=\"Among all the smart automation tools, chatbots have secured the top position. 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