{"id":3708,"date":"2021-01-08T05:26:35","date_gmt":"2021-01-08T05:26:35","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=3708"},"modified":"2025-12-02T07:50:34","modified_gmt":"2025-12-02T07:50:34","slug":"customer-service-interview-with-jeff-sheehan","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/","title":{"rendered":"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan"},"content":{"rendered":"

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax of the story, you need to connect with demand as well.\u00a0<\/span><\/p>\n

That\u2019s where customer experience comes in. In a saturated market, the connection you build with your clients is what sets you apart. Therefore, providing exemplary service should be one of the top priorities for any successful business.\u00a0<\/span><\/p>\n

Learning CX Strategies from Jeff Sheehan<\/h2>\n

Here\u2019s someone who can really help: Jeff Sheehan is a highly-skilled CX advisor and author from Dublin. With more than 25 years of experience in the field, he\u2019s seen all the ups and downs of industries and tracked customer service trends actively.\u00a0<\/span><\/p>\n

He has worked with major organisations like Apple, Motorola, KBC Bank, and more. Recognised as a Top50 Global Thought Leader in November 2020, he has also authored a book on customer experience management.\u00a0<\/span><\/p>\n

Here are the highlights from our exclusive interview with him as he breaks down customer experience for modern businesses. Read on to get a headstart on your CX efforts and witness high business productivity.<\/span><\/p>\n

Q1: Let\u2019s hear about your journey in the field of customer experience.<\/h3>\n

I\u2019ve been working in customer service in the technology industry since 1995. Starting as a field services manager, I led a team of field engineers in data centre computing and networking environments, and performed client service as well.\u00a0<\/span><\/p>\n

It was a comprehensive experience that set me up well. It paved the way to try out service sales, web hosting channel development, service desk operations, business process outsourcing, and consulting.\u00a0<\/span><\/p>\n

I\u2019m fortunate to have a diverse background from working in technologies, commercial business, and customer service domains\u2014all of which set me up perfectly for a role in customer experience management.<\/span><\/p>\n

Q2: What do you think is the most important aspect of being a customer experience professional?<\/h3>\n

In terms of one\u2019s background, I think having some depth in customer service is extremely important because it allows you to empathise with your consumers. You\u2019re able to understand the dynamic tension between how your company operates and how that impacts real people.\u00a0<\/span><\/p>\n

Whereas in terms of making an impact as a CX practitioner, the answer would be leadership\u2014especially the communication and collaboration aspects. The major problem most CX professionals face is the lack of authority to ensure necessary changes are being made. You need to earn your influence by communicating and collaborating with stakeholder colleagues and bringing them along with your ideas for positive changes.<\/span><\/p>\n

Q3: How have CX trends changed over the years?<\/h3>\n

Customer service has transformed itself in so many ways, but here are three particularly significant examples.\u00a0<\/span><\/p>\n

Tactically<\/strong>,<\/strong> companies have adapted their operating models so that contact centre issues that cause friction for customers can be identified\u2014in products, services, and processes. Earlier, we\u2019d operate with more people to respond to higher demand, but now we realise that each call indicates something upstream in the business may not be working. Now we make use of data abundantly, and therefore, are able to better address the root causes of client issues.<\/span><\/p>\n

Operationally<\/strong>,<\/strong> the Internet has changed so much in terms of the way things are marketed, transacted, serviced, and supported. The streams of data coming into businesses now are astounding and a real goldmine for understanding customers in depth. There\u2019s no need for trial and error when you can tap into resources to gauge customer preference and behaviour patterns.\u00a0<\/span><\/p>\n

Strategically<\/strong>,<\/strong> a customer\u2019s experience with a brand is now seen as a key dimension of differentiation in a world where everything is accessible via the Internet. Whole industries have been transformed by the Internet, and they\u2019ve all embraced customer experience management as part of their strategy for their way forward.<\/span><\/p>\n

Q4: Can you share some tips that businesses can follow to streamline their customers’ journey?<\/h3>\n

One of my favourite tips is this: Your processes are not the customer\u2019s journey! Talk to your clients. Understand how your products and services are used in their lives and what they expect out of you. Then you can <\/span>build your journeys around how customers want to buy, not how you want to sell<\/span><\/i>. Believe me, there is a huge difference.<\/span><\/p>\n

Q5: According to you, what are the missing elements in improving customer experiences that businesses are not aware of?<\/h3>\n

I would say journey orchestration. It is basically the process of bringing the customer’s experience to life and orchestrating journeys across all of the touchpoints\u2014so they\u2019re consistent, seamless, and easy to work with.\u00a0<\/span><\/p>\n

This allows you to eliminate confusion and overcome organisational silos. Journey orchestration includes aligning details such as digital copy and design consistency. Or maintaining the same messaging on the website, mobile app, and contact centre.\u00a0<\/span><\/p>\n

Regardless of whether journeys are digital or analogue, journey orchestration ensures they are working from the same \u201csheet of music\u201d, as it were.<\/span><\/p>\n

Q6: What’s the best way to ensure a seamless customer experience?<\/h3>\n

I have to say that journey orchestration, as I explained earlier, is the most effective technique. However, it\u2019s worth noting that while \u2018seamless\u2019 sounds great, people need a little bit of friction to make an experience memorable.\u00a0<\/span><\/p>\n

For example, IKEA makes us walk through the entire store in one direction. Starbucks makes us wait for our name to be called for our coffee pickup. Apple has customers wait in a queue for a personalised sales and support experience, especially when the store is busy. These are small instances of friction that are deliberately put to make the overall experience connect the customer to the brand.<\/span><\/p>\n

Q7: Irrespective of the type of industry, what advice would you like to give to businesses for improving their customer experiences?<\/h3>\n

For any new business, you absolutely need to define your mission, vision, values, and brand promises first. These things begin to set expectations with customers and will guide the types of customer experience your business wants to deliver.\u00a0<\/span><\/p>\n

For existing businesses that want to re-examine the experience they are offering, I\u2019d say you should re-examine the values you espouse and the promises made or insinuated by your brand. Check if your customer feedback indicates their alignment.\u00a0<\/span><\/p>\n

It is very fashionable, for example, to say on your website that your company believes in sustainability. But if you mail paper documents to customers or don’t use recyclable materials in any way, your credibility is shattered at once.\u00a0<\/span><\/p>\n

Be clear about what your business does\u2014and how\u2014so customers know what to expect from you and you know what you\u2019re aiming to deliver. If your business doesn\u2019t set the expectations, the customers will, and you may never meet, let alone exceed those expectations.<\/span><\/p>\n

Q8: Would you like to share some tips from your upcoming book\u00a0Customer Experience Management: A Practical Guide For Getting The Job Done<\/i>?<\/h3>\n

One point I\u2019d like to make, which I\u2019ve written about in my forthcoming book<\/a><\/span>, <\/span>is concerning leadership. I emphasise that the CX leader role, regardless of your actual job title, is indeed a leadership position. The CX leader may have positional authority over some staff and some processes, but it is unlikely that they\u2019ll have authority over all of the stakeholders and resources involved with customer service, experience, or centricity.\u00a0<\/span><\/p>\n

This is where it becomes crucial to lead with influence, and advocate for the customer in every effort you are involved with as a CX leader.<\/span><\/p>\n

Conclusion<\/h4>\n

Certainly, these tips by Jeff Sheehan stem from years of experience in customer experience management. By taking his advice into account, we hope,\u00a0 you\u2019ll see a noticeable difference in your client relationships and therefore, better business performance.\u00a0<\/span><\/p>\n


\n\u0440\u0430\u0437\u043d\u044b\u0435 \u0441\u043f\u043e\u0441\u043e\u0431\u044b \u043f\u043e\u043b\u0443\u0447\u0435\u043d\u0438\u044f \u0438 \u043f\u043e\u0433\u0430\u0448\u0435\u043d\u0438\u044f \u0437\u0430\u0439\u043c\u0430<\/a><\/span><\/p>\n

Acefone<\/a> helps you put together a communication solution that suits you and your clients best. Using top-of-the-line tech, from dialers to downloadable data, you can design a Virtual call center solutions<\/a> that fits your needs perfectly. Empower your contact centre with cloud-powered tools and ensure your agents are equipped to work productively and profitably at all times.\u00a0<\/span>This comes with a speedy, handheld onboarding process and 24×7 support should you ever have any questions. Try it yourself with our free trial.<\/span>\u00a0<\/span><\/span><\/p>\n

About the Expert:<\/span>\u00a0<\/span><\/h3>\n

Jeff Sheehan is a <\/span>CX Consultant and Strategic CX Business Advisor whose specializations involve translating strategies to tactics and using them to improve customer experience and interlinking organizations by linking CX strategy and organizational transformation with analysis of the people, process, and technology infrastructure needed to execute the CX transformation.<\/span>\u00a0<\/span><\/p>\n

He is also the author of a bestseller, Customer Experience Management Field Manual: The Guide for Building Your Top Performing CX Program in 2021 and was internationally recognized as a Business Strategy, CX Thought Leader, and Influencer in 2021 and 2022.<\/span>
\n\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax of the story, you need to connect with demand as well.\u00a0 That\u2019s where customer experience comes in. In a saturated market, the connection you […]<\/p>\n","protected":false},"author":40,"featured_media":19717,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[122],"tags":[],"class_list":{"0":"post-3708","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-expert-opinion"},"yoast_head":"\nExpert Speaks: Tips and Tricks to Enhance Customer Experience<\/title>\n<meta name=\"description\" content=\"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan\" \/>\n<meta property=\"og:description\" content=\"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | Acefone\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/acefoneuk\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-01-08T05:26:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-02T07:50:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"940\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Diksha Gusain\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:site\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diksha Gusain\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\"},\"author\":{\"name\":\"Diksha Gusain\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/8597ba9d5eca457a024508c6c7d2a764\"},\"headline\":\"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan\",\"datePublished\":\"2021-01-08T05:26:35+00:00\",\"dateModified\":\"2025-12-02T07:50:34+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\"},\"wordCount\":1485,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg\",\"articleSection\":[\"Expert Opinion\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\",\"url\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\",\"name\":\"Expert Speaks: Tips and Tricks to Enhance Customer Experience\",\"isPartOf\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg\",\"datePublished\":\"2021-01-08T05:26:35+00:00\",\"dateModified\":\"2025-12-02T07:50:34+00:00\",\"description\":\"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage\",\"url\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg\",\"contentUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg\",\"width\":1920,\"height\":940},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.acefone.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#website\",\"url\":\"https:\/\/www.acefone.com\/blog\/\",\"name\":\"Acefone\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.acefone.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#organization\",\"name\":\"Acefone\",\"url\":\"https:\/\/www.acefone.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/10\/logo.png\",\"contentUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/10\/logo.png\",\"width\":137,\"height\":40,\"caption\":\"Acefone\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/acefoneuk\/\",\"https:\/\/x.com\/acefoneuk\",\"https:\/\/www.youtube.com\/c\/Acefone\",\"https:\/\/www.linkedin.com\/company\/acefoneuk\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/8597ba9d5eca457a024508c6c7d2a764\",\"name\":\"Diksha Gusain\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a0ae50d3e3a0fa68f2a22386494528852f13cb9ac6f24703fa39484c7f95fe8e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a0ae50d3e3a0fa68f2a22386494528852f13cb9ac6f24703fa39484c7f95fe8e?s=96&d=mm&r=g\",\"caption\":\"Diksha Gusain\"},\"description\":\"Diksha is a junior content writer at Acefone. As a tech-lover, she aims to bridge the gap between tech articles and non-savvy readers. She\u2019s equally interested in pop culture and worldly affairs. And in her free time, you can find her with her nose buried in a book or discovering new music for her chaotically diverse playlist.\",\"sameAs\":[\"https:\/\/www.acefone.com\/blog\/author\/Diksha-Gusain\/\"],\"url\":\"https:\/\/www.acefone.com\/blog\/author\/diksha-gusain\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Expert Speaks: Tips and Tricks to Enhance Customer Experience","description":"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/","og_locale":"en_US","og_type":"article","og_title":"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan","og_description":"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.","og_url":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/","og_site_name":"Blog | Acefone","article_publisher":"https:\/\/www.facebook.com\/acefoneuk\/","article_published_time":"2021-01-08T05:26:35+00:00","article_modified_time":"2025-12-02T07:50:34+00:00","og_image":[{"width":1920,"height":940,"url":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg","type":"image\/jpeg"}],"author":"Diksha Gusain","twitter_card":"summary_large_image","twitter_creator":"@acefoneuk","twitter_site":"@acefoneuk","twitter_misc":{"Written by":"Diksha Gusain","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#article","isPartOf":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/"},"author":{"name":"Diksha Gusain","@id":"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/8597ba9d5eca457a024508c6c7d2a764"},"headline":"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan","datePublished":"2021-01-08T05:26:35+00:00","dateModified":"2025-12-02T07:50:34+00:00","mainEntityOfPage":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/"},"wordCount":1485,"commentCount":0,"publisher":{"@id":"https:\/\/www.acefone.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage"},"thumbnailUrl":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg","articleSection":["Expert Opinion"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/","url":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/","name":"Expert Speaks: Tips and Tricks to Enhance Customer Experience","isPartOf":{"@id":"https:\/\/www.acefone.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage"},"image":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage"},"thumbnailUrl":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg","datePublished":"2021-01-08T05:26:35+00:00","dateModified":"2025-12-02T07:50:34+00:00","description":"Customers decide how your business fares\u2014so it\u2019s important to amp up your client service. Learn how by reading our interview with CX expert, Jeff Sheehan.","breadcrumb":{"@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#primaryimage","url":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg","contentUrl":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2021\/01\/Jeff-Sheehan-1.jpg","width":1920,"height":940},{"@type":"BreadcrumbList","@id":"https:\/\/www.acefone.com\/blog\/customer-service-interview-with-jeff-sheehan\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.acefone.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan"}]},{"@type":"WebSite","@id":"https:\/\/www.acefone.com\/blog\/#website","url":"https:\/\/www.acefone.com\/blog\/","name":"Acefone","description":"","publisher":{"@id":"https:\/\/www.acefone.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.acefone.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.acefone.com\/blog\/#organization","name":"Acefone","url":"https:\/\/www.acefone.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.acefone.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/10\/logo.png","contentUrl":"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2024\/10\/logo.png","width":137,"height":40,"caption":"Acefone"},"image":{"@id":"https:\/\/www.acefone.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/acefoneuk\/","https:\/\/x.com\/acefoneuk","https:\/\/www.youtube.com\/c\/Acefone","https:\/\/www.linkedin.com\/company\/acefoneuk\/"]},{"@type":"Person","@id":"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/8597ba9d5eca457a024508c6c7d2a764","name":"Diksha Gusain","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a0ae50d3e3a0fa68f2a22386494528852f13cb9ac6f24703fa39484c7f95fe8e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a0ae50d3e3a0fa68f2a22386494528852f13cb9ac6f24703fa39484c7f95fe8e?s=96&d=mm&r=g","caption":"Diksha Gusain"},"description":"Diksha is a junior content writer at Acefone. As a tech-lover, she aims to bridge the gap between tech articles and non-savvy readers. She\u2019s equally interested in pop culture and worldly affairs. And in her free time, you can find her with her nose buried in a book or discovering new music for her chaotically diverse playlist.","sameAs":["https:\/\/www.acefone.com\/blog\/author\/Diksha-Gusain\/"],"url":"https:\/\/www.acefone.com\/blog\/author\/diksha-gusain\/"}]}},"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/3708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/40"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=3708"}],"version-history":[{"count":8,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/3708\/revisions"}],"predecessor-version":[{"id":25240,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/3708\/revisions\/25240"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/19717"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=3708"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=3708"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=3708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}