{"id":4090,"date":"2021-03-15T06:04:53","date_gmt":"2021-03-15T06:04:53","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=4090"},"modified":"2026-06-12T06:48:51","modified_gmt":"2026-06-12T06:48:51","slug":"cloud-telephony-benefitting-startups","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/cloud-telephony-benefitting-startups\/","title":{"rendered":"How Cloud Solutions Help Startups Grow in a Changing Economy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Technology has helped companies expand successfully despite facing several challenges\u2014even more so for start-ups.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, you need to maintain a state-of-the-art contact center to have seamless communication with your clientele. A cloud telephony system helps you achieve this effortlessly.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Global <\/span><a class=\"acefone_web_click\" href=\"https:\/\/www.statista.com\/statistics\/1125611\/cloud-telephony-market-growth\/#:~:text=The%20global%20cloud%20telephony%20market,grow%20by%20another%2017.8%20percent.\" target=\"blank\" rel=\"nofollow noopener noreferrer\"><span style=\"font-weight: 400;\">cloud telephony<\/span><\/a><span style=\"font-weight: 400;\"> has grown by approximately 9% in 2020. In 2021, the forecast is even stronger with an expected growth of another 17.8%.<\/span><\/p>\n<h2>What is a cloud telephony system?<\/h2>\n<p><span style=\"font-weight: 400;\">Cloud technology enables businesses to maintain their communication on the cloud. This messaging and voice service does not need in-house infrastructure or a dedicated team for its maintenance. Unlike traditional telephony, cloud solutions don\u2019t require additional infrastructure as it functions on a virtual setup.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, the cloud offers a variety of advantages for start-ups. Here are a few of them:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Improved scalability<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Growing startups tend to incorporate the latest technologies in order to stand out and flourish in the market. This development demands a shift to updated tools in a timely manner.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re just beginning your business, you may find it difficult to allocate funds for every technological transition. The shift in requirements would weigh heavy on your budget every time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you change to newer technology or increase resources for a temporary requirement, these resources may remain idle after the requirement is over. Additionally, in-house resources can also lose their worth after updating your environment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud telephony systems eliminate this wastage of resources. This system is maintained by a third-party provider who is equipped with the latest tools and technologies required for your upgrade. An outdated tool in your system may be reused for some other client, thereby reducing idle resources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, cloud systems may face unexpectedly high call volumes at times. Amazingly, their capacity can be increased or sized down based on the immediate requirements. The flexibility to scale based on temporary and permanent needs makes the cloud telephony system highly preferable for start-ups.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Enables centralised access<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The COVID-19 pandemic has taken a toll on businesses\u2014and start-ups are no exception. Several companies have begun to work from home in wake of the pandemic. This remote setup demands the need for centralised access to enterprise data.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/reasons-to-adopt-cloud-telephony\/\">Cloud based phone system<\/a>\u00a0maintain all the data on the cloud, enabling simultaneous editing and file-sharing of documents saved online. When you have a distributed team, all they need is a telephone and a strong Internet connection to execute their daily activities. They are free to connect from anywhere across the world and provide uninterrupted services to customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The cloud\u2019s call recording feature makes it easy to obtain the details of productivity and derives intuitive insights from this data to improve <a href=\"https:\/\/www.acefone.com\/solutions\/cloud-contact-center\/\">Contact center software<\/a>.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Cost-effectiveness<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">An in-house telephony system includes the infrastructure and expertise to install and maintain the entire set-up. This may be costly for a start-up. Furthermore, it needs maintenance from a dedicated technical team that can stay on top of issues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The cloud, on the other hand, saves you from all this trouble. Your cloud telephony provider takes complete charge of your phone system. This includes the initial infrastructure costs, maintenance, and on-going troubleshooting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This saves a lot of time and money for your organisation. Your cloud system acts as a one-stop-shop for all your contact center telephony needs.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Enhanced security features<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You should upgrade system software based on the latest security patches and developments. This is important to steer clear of cyber attackers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Timely security upgrades ensure that glitches or vulnerabilities in your system are identified promptly and rectified on time. The third-party cloud provider makes sure that your communication ecosystem is equipped with the appropriate antivirus, antispam, and firewalls to safeguard your data completely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, cloud service providers can educate your employees about the needs and risks involved in data compromise and mitigating practices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, they will train your staff about the importance of using strong passwords and changing them periodically. The need to avoid unnecessary downloads and access unknown links from suspicious sources are emphasised.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, cloud providers may implement a multi-factor authentication technique that offers access to sensitive business information only after appropriate authentication. They may also execute a role-based authentication wherein access is provided to employees who need the data in question to accomplish their job responsibilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is how cloud telephony strengthens and secures your system.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Reduced downtime<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Downtime can disrupt the functioning of all your office systems, resulting in wastage of resources and time. It can be caused due to natural disasters, technical glitches, or even due to human error. Whatever the reason, it causes a hiccup in connecting with your customers, thereby negatively impacting your image as a reliable brand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Essentially, there are two approaches to deal with a crisis. One is to take proactive measures and the other is to address them as and when they happen. Your cloud telephony system is a perfect blend of both these approaches.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This system saves an automatic backup of all your business data. In the event of a natural disaster or cyberattack resulting in data loss, your cloud provider is able to restore data from the repository in no time. The capability of a cloud phone system to bounce back spontaneously after a data loss reduces the possibility of downtime.<\/span><\/p>\n<ul>\n<li>\n<h3>Better monitoring capabilities<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The cloud is capable of recording and monitoring every call. This data can be used to improve the overall productivity and performance of your phone system.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Stakeholders can use this recorded information to review the quality of calls and the performance of representatives. It helps identify weaker performers and find a way to improve their efficacy. So, bottlenecks in contact center processes can be picked out and addressed promptly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if a series of call data signifies that a particular type of call has consumed more than the average amount of time to get resolved, you may look into the reason behind it and find an appropriate alternative.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the delay in presenting the resolution is due to a lack of sufficient resources to obtain information, you can integrate internal customer data management tools like CRM with your telephony system to expedite processes. This hindsight into the daily processes is effectively provided by your cloud telephony system.<\/span><\/p>\n<h4>Wrap up<\/h4>\n<p><span style=\"font-weight: 400;\">Cloud technology is the need of the hour, especially for growing start-ups. It controls costs and comes with several features that boost the working efficiency of both the contact center solutions and the organisation as a whole. Hopefully, the above-mentioned points will throw light on a few of the advantages of using cloud telephony systems for start-ups.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology has helped companies expand successfully despite facing several challenges\u2014even more so for start-ups.\u00a0 The most important part of establishing your start-up is to strike the right chord with your target audience. Your contact center plays a cardinal role in connecting with customers and reflecting your brand in the right way. Therefore, you need to [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":19779,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[189],"tags":[],"class_list":{"0":"post-4090","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-small-business"},"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/4090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=4090"}],"version-history":[{"count":8,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/4090\/revisions"}],"predecessor-version":[{"id":26632,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/4090\/revisions\/26632"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/19779"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=4090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=4090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=4090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}