{"id":4148,"date":"2021-04-12T05:30:49","date_gmt":"2021-04-12T05:30:49","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=4148"},"modified":"2024-11-13T12:38:24","modified_gmt":"2024-11-13T12:38:24","slug":"benefits-of-softphones","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/benefits-of-softphones\/","title":{"rendered":"7 Benefits of Softphones"},"content":{"rendered":"

Consider this: a customer repeatedly tries to contact a business representative, only to find that they are unavailable. This customer, a UK resident, has been trying to reach an agent in Los Angeles. Owing to the difference in time zones, the representative is unable to attend to the customer.\u00a0<\/span><\/p>\n

Although the brand has maintained a distributed environment across the globe, it isn\u2019t able to offer optimum customer services. And this can cost the business heavily, in terms of both reputation and profits, considering customers prefer one-on-one interaction. In fact, the global live chat software market is expected to <\/span>reach\u00a0$987M by 2023<\/span><\/a>.\u00a0\u00a0<\/span><\/p>\n

However, businesses can resolve such customer service gaps by deploying softphones.<\/a>\u00a0<\/span><\/p>\n

So, what are softphones and how do they benefit companies? Read on to find out.<\/span><\/p>\n

What Are Softphones?<\/h2>\n

A softphone is a downloadable application that is compatible across various devices and platforms. The application enables users to make calls over the Internet.<\/span><\/p>\n

Softphones do not come as a standalone product but are coupled with business PBX solutions<\/a>\u00a0for a better communication experience. Their interface looks similar to that of a smartphone keypad. However, it includes additional information about the caller\u2019s identity like name, their location, previous purchases, interaction history, etc.\u00a0<\/span><\/p>\n

Softphones, dovetailed with VoIP phone systems, come with features that include video conferencing, call recording, monitoring, and analytics among others.\u00a0<\/span><\/p>\n

A commendable advantage of the technology is that it ensures unfettered availability. Representatives need not be tied to their desks anymore\u2013\u2013they can attend a call from anywhere. All they need is a reliable Internet connection and a smart device.\u00a0<\/span><\/p>\n

How do softphones work?<\/h2>\n

Like we said, you don\u2019t need much to get your softphones going\u2013\u2013an Internet connection, microphones, and headsets. Simply download the app, follow the setup instructions, and voila! You are ready to make and receive calls.<\/span><\/p>\n

This also means that softphones do not need on-premise infrastructure. They work on Session Initiation Protocol (SIP)<\/a> which initiates voice-over IP sessions, and converts analogue to digital signals through a reliable Internet connection.\u00a0<\/span><\/p>\n

It improves the capabilities of cloud-based VoIP systems and supports a unified communication environment. Softphones are especially beneficial in a distributed ecosystem as they support mobility and facilitate all the features of a state-of-the-art communication system.<\/span><\/p>\n

What are the benefits of softphones for businesses?<\/h2>\n