{"id":4371,"date":"2021-07-01T13:43:39","date_gmt":"2021-07-01T13:43:39","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=4371"},"modified":"2025-12-24T06:00:10","modified_gmt":"2025-12-24T06:00:10","slug":"omnichannel-statistics-that-business-should-know-infographic","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/omnichannel-statistics-that-business-should-know-infographic\/","title":{"rendered":"18 Mind-Blowing Omnichannel Statistics That Every Business Should Know"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Omnichannel solutions are designed to deliver a unified experience to customers across different communication channels\u2014phone calls, live chats, emails, in-app chats, social media and chatbots.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The omnichannel approach has set a new benchmark for offering exceptional customer service.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Omnichannel support for popular platforms is one of the most efficient ways to hook your customers to your services. This allows customers to easily start a conversation on any communication channel.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Omnichannel is on the rise also due to customer expectations. A report from <\/span><a class=\"acefone_web_click\" href=\"https:\/\/go.forrester.com\/blogs\/16-01-06-forresters_top_trends_for_customer_service_in_2016\/\"><span style=\"font-weight: 400;\">Forrester<\/span><\/a><span style=\"font-weight: 400;\"> revealed that 73% of the customers say a smooth customer experience is built on businesses \u201cvaluing their time\u201d. Thus, an omnichannel approach can help upgrade your customer support experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sounds interesting? Read on for some mind-blowing statistics about <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/lessons-from-brands-benefitted-from-omnichannel-solutions\/\">omnichannel communications.<\/a>\u00a0<\/span><\/p>\n<h2>An omnichannel approach has become the need of customers<\/h2>\n<p><span style=\"font-weight: 400;\">Your customers will try to reach out to your brand through different platforms and channels. They require immediate action on queries, whether it is submitting a ticket on the website, writing a tweet, or mailing an agent. Thus, it really becomes necessary for your business to engage on different platforms.\u00a0<\/span><\/p>\n<h2>Omnichannel provides customer satisfaction<\/h2>\n<p><span style=\"font-weight: 400;\">Offering an <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/omnichannel-strategies-for-business\/\">omnichannel customer experience<\/a> is not just an option anymore, it is mandatory. Every brand should realise that today\u2019s customer is browsing on different channels at all times. By including an omnichannel approach and providing a quick resolve, you will be able to establish a lasting relationship with your customers.<\/span><\/p>\n<h2>Shoppers engage with brands having a variety of channels<\/h2>\n<p><span style=\"font-weight: 400;\">Omnichannel retail is a multichannel approach to sales that focuses on providing a smooth experience to customers wherever they may shop from\u2014mobile, desktop, or brick and mortar stores.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This revised approach not only increases sales but also improves your customer loyalty.<\/span><\/p>\n<p>Read Our Blog: <a href=\"https:\/\/www.acefone.com\/blog\/omnichannel-contact-center-guide\/\">Omnichannel Contact center<\/a><\/p>\n<h2>It\u2019s contagious<\/h2>\n<p><span style=\"font-weight: 400;\">By understanding the growing customer satisfaction levels, many businesses are going the omnichannel way. Old ways\u2014multichannel\u2014 are being replaced by a more centralised approach of communicating with customers and building relationships.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-25349 size-full\" src=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/12\/6-2-scaled.png\" alt=\"\" width=\"576\" height=\"2560\" srcset=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/12\/6-2-scaled.png 576w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/12\/6-2-34x150.png 34w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/12\/6-2-768x3415.png 768w, https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2025\/12\/6-2-461x2048.png 461w\" sizes=\"auto, (max-width: 576px) 100vw, 576px\" \/><\/p>\n<h2>Conclusion<\/h2>\n<p><span style=\"font-weight: 400;\">Businesses must be present on the channels their customer is most comfortable with. Since customers now use several channels, omnichannel communications help businesses succeed in reaching customers where they are. Finally, using an omnichannel approach provides your customers with a level of service that will set you apart from your competition.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Omnichannel solutions are designed to deliver a unified experience to customers across different communication channels\u2014phone calls, live chats, emails, in-app chats, social media and chatbots.\u00a0 The omnichannel approach has set a new benchmark for offering exceptional customer service.\u00a0 Omnichannel support for popular platforms is one of the most efficient ways to hook your customers to [&hellip;]<\/p>\n","protected":false},"author":48,"featured_media":19863,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[127,130],"tags":[],"class_list":{"0":"post-4371","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-infographics","8":"category-omnichannel-support"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - 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