{"id":4582,"date":"2021-07-28T11:00:35","date_gmt":"2021-07-28T11:00:35","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=4582"},"modified":"2025-08-07T12:12:28","modified_gmt":"2025-08-07T12:12:28","slug":"big-dreams-on-a-small-budget-with-cloud-communication","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/big-dreams-on-a-small-budget-with-cloud-communication\/","title":{"rendered":"Cloud Fits the Cost: Low Budget, Big Dreams"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">The world is in disarray.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The COVID-19 pandemic hit humanity like a tsunami and has spread to all seven continents. For most of last year, a worldwide shutdown was in place to contain and minimise the health risks posed by the virus. Even today, most countries around the world are adopting a policy of localised lockdowns to combat the second or third infection waves.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The pandemic also gutted the social and economic fabric in unprecedented ways. We are looking at an economic recession that might even overshadow the Great Depression of 1920.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To stay afloat, companies and businesses must continue delivering their services.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Business owners must strategise recession-proof business practices to ensure the same. It is time that businesses and organisations adopt new technologies that can help deliver better services at lower costs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cloud technology is one such technology that can be utilised to manage tasks with greater efficiency and reduced costs. <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/solutions\/cloud-phone-system\/\">Cloud solutions<\/a> can help businesses perform a variety of functions, enabling their digital transformation.<\/span><\/p>\n<h2>Cloud during the COVID-19 pandemic<\/h2>\n<p><span style=\"font-weight: 400;\">The onset of the pandemic forced many companies to scamper around for a reliable cloud provider to enable remote working. As per industry reports, <\/span><span style=\"font-weight: 400;\">26% of the IT buyers in the last year opted for managed cloud services<\/span><span style=\"font-weight: 400;\"> to build a resistance layer to deal with these sudden changes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">COVID-19 induced various behaviour changes in terms of operational decisions and roadmaps. This was visible in the changing requirements from businesses:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Immediate shift to remote work and operations<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The lockdown made employees stay at home to prevent the spread of the infection. This forced businesses to quickly shift to remote working solutions to maintain continuity. People had to now figure out how to work from the confines of their homes.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Increased security in digital access<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The shifting of business operations to remote working solutions exposed the entire infrastructure to new threats. As weak points were exposed to both internal and external threats, a security update was needed to secure against breaches.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Workload optimisation<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The rapidly shifting market conditions forced businesses to change at the same rate. That&#8217;s why flexibility in cloud solutions was another requirement sought by most business owners. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Cost optimisation<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The economic slowdown brought upon by the pandemic tightened the budgets of all businesses. Thus, <a href=\"https:\/\/productive.io\/blog\/project-accounting\/\" target=\"_blank\" rel=\"noopener noreferrer\">tracking operational expenses<\/a> became a major point of concern for all owners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There has been greater use of cloud technology amongst European businesses, <\/span><span style=\"font-weight: 400;\">with <\/span><span style=\"font-weight: 400;\">4 in 10 companies deciding to increase their use of MCS<\/span><span style=\"font-weight: 400;\">. The same growth has been observed in the businesses of major cloud technology providers, most notably being Amazon Web Services (AWS), Google Cloud, and Microsoft Azure. <\/span><a class=\"acefone_web_click\" href=\"https:\/\/www.zifornd.com\/blog\/2020\/05\/19\/covid-19-strikes-would-cloud-services-boom-in-the-scientific-rnd-world\/\" target=\"blank\" rel=\"nofollow noopener noreferrer\"><span style=\"font-weight: 400;\">As per Microsoft, there was <\/span><span style=\"font-weight: 400;\">a 775% increase in the business usage of &#8216;Teams&#8217;<\/span><span style=\"font-weight: 400;\">.<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And this trend is expected to continue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we move forward, MCS providers are going to expand their portfolio to include cloud-based services like next-gen security, data platforms, and cognitive technologies. Currently, <a href=\"https:\/\/www.acefone.com\/solutions\/cloud-phone-system\/\">cloud solutions<\/a> are utilised in a host of different capacities, some of the more popular ones being:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Remote WFH models<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/efficient-communication-during-work-from-home\/\" target=\"_blank\" rel=\"noopener noreferrer\">Work from Home<\/a> model became a standard operating procedure for all businesses during the COVID-19 era. Collaboration tools built on cloud technologies were quickly implemented to reduce the challenges posed by working from home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many cloud telephony tools helped businesses whether the COVID-19 storm: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\">\n<h3>Video conferencing &#8211;<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customised <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/evolution-of-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing<\/a> tools have become very useful in the lockdown. They allow video meetings between employees, irrespective of location. The ability to conduct their work from home also helps save a lot of extra cost on maintenance. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\">\n<h3>Collaborative tools &#8211;<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Collaboration tools enable seamless communication and execution of team tasks. Features such as instant messaging, white-boarding, and task management can also be accessed.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\">\n<h3>RPA (Robotic Process Automation) &#8211;<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Enterprises can employ RPA to automate various business processes through API. The automation of manual business processes essentially shifts the business from paper-based to digital.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\">\n<h3>Virtual Hiring &#8211;<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Lockdown disrupted the HR pipelines for onboarding and hiring as well. It was not possible to call candidates to the office for interviews owing to social distancing norms. In this scenario, virtual screening and video interviews enabled engagement with candidates and new hires.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Customer support cloud-based centers<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The social distancing norms made the physical setup of call centers a logistical nightmare. All this while customer inquiries increased drastically.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An <a class=\"acefone_web_click\" href=\"https:\/\/www2.slideshare.net\/TanuSharma85\/why-is-omnichannel-the-future-of-customer-interactions\" target=\"_blank\" rel=\"noopener noreferrer\">omnichannel<\/a> cloud-based support center became an important solution with better and cheaper service.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With an omnichannel solution, customer support can be enabled through multiple channels. Furthermore, businesses can route inquiries to the best-suited agents, allowing them to save time and money. <a class=\"acefone_web_click\" href=\"https:\/\/cllax.com\/chatbot-features-you-should-know-about.html\" target=\"_blank\" rel=\"noopener noreferrer\">Chatbots<\/a> and <a class=\"acefone_web_click\" href=\"https:\/\/www.youtube.com\/watch?v=Vn4VfKpQTiE&amp;feature=youtu.be\" target=\"_blank\" rel=\"noopener noreferrer\">IVRs<\/a> can also be integrated to provide more personalised customer support.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Allowing customers to interact with your support agents through multiple channels would unlock several benefits. Digital knowledge banks can serve as helpful FAQs to direct customers towards the basic processes on the website or application.<\/span><\/p>\n<p data-start=\"1037\" data-end=\"1143\"><strong data-start=\"1037\" data-end=\"1143\">Explore how an omnichannel approach can transform your <a href=\"https:\/\/www.acefone.com\/blog\/inbound-vs-outbound-call-center\/\">inbound vs outbound call center<\/a> strategy today.<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Cloud computing<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Cloud computing refers to the ability to store, process, and analyse data on remote or cloud servers. All of the data can be accessed through an Internet-connected device, anywhere in the world. This was the perfect solution to the issue the lockdown posed on the maintenance of several physical databases. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The shift to cloud-enabled businesses to reduce CAPEX, allowing them to divert funds to more pressing departments. Additional features like tracking also enable businesses to better measure the progress of their employees. Not only does this help the team stay on track, but also helps them develop and track KPIs.<\/span><\/p>\n<h4>Final thoughts<\/h4>\n<p><span style=\"font-weight: 400;\">The current slowdown has tightened the wallets of all businesses. However, this should not result in a drop in service quality. Every crisis presents an opportunity. The COVID-19 pandemic has presented businesses the opportunity to quickly transition to the cloud and reap its benefits.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The world is in disarray.\u00a0 The COVID-19 pandemic hit humanity like a tsunami and has spread to all seven continents. For most of last year, a worldwide shutdown was in place to contain and minimise the health risks posed by the virus. Even today, most countries around the world are adopting a policy of localised [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":19871,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[115],"tags":[],"class_list":{"0":"post-4582","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-telephony"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Tackle the Economic Recession with Cloud Communications<\/title>\n<meta name=\"description\" content=\"Cloud communication services can manage, operate, and execute operational tasks at a greater efficiency with reduced costs, even in an economic crisis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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