{"id":5080,"date":"2021-08-13T12:34:05","date_gmt":"2021-08-13T12:34:05","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=5080"},"modified":"2026-04-03T06:18:08","modified_gmt":"2026-04-03T06:18:08","slug":"ways-5g-and-ar-alter-the-world-of-ucaas","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/ways-5g-and-ar-alter-the-world-of-ucaas\/","title":{"rendered":"How AR and 5G Impact UCaaS?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">UCaaS or Unified Communications as a Service, has emerged as a best-in-class solution that improves communication and collaboration within businesses, thereby optimising processes, driving revenue, and building strong customer relationships.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The solution offers immense convenience; thus, businesses are proactively adopting the technology to be able to stay ahead of their competitors.<\/span><\/p>\n<h2>So, what exactly is UCaaS?<\/h2>\n<p><span style=\"font-weight: 400;\"><a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/sustainable-remote-team-with-ucaas-solutions\/\" target=\"_blank\" rel=\"noopener noreferrer\">UCaaS<\/a> refers to a cloud delivery model, capable of bringing the entire communication and collaboration network of an organisation onto a single platform, thus &#8216;unifying&#8217; them in the process.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It integrates multiple channels to improve both, the internal and external, collaboration and communication of an organisation. A typical UC solution comprises:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call control\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Digital telephony<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messaging apps including emails, chat, voice mail, SMS<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Video conferencing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Document sharing\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mobility tools<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management portal<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Constant evolution has been the mantra for businesses in the 21st century and UCaaS has witnessed the same growth and change. There are several upcoming technologies that can be integrated with UCaaS and significantly change the way workplaces utilise the solution.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Two such technologies are Augmented Reality (AR) and 5G Technology.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s understand them in detail:<\/span><\/p>\n<h2>AR: Augmented Reality<\/h2>\n<p><span style=\"font-weight: 400;\">Despite the giant leaps in communications technologies, modern devices aren\u2019t able to replicate the experience of a face-to-face conversation. IP-assisted video calls do enable long-distance conversations with the single click of a button, but they still fail to capture the nuances of a real-time conversation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Virtual or augmented reality are emerging technologies that can solve this problem.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both technologies exist at the cusp of real and virtual worlds, allowing users to interact with virtual renditions in real-time. Many of us would have seen these devices being actively used in the gaming industry, worn by video gamers playing an adventurous game.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We can soon expect the rapid diversification of AR for training, simulation, and collaboration purposes, more specifically, as a way to offer new modes of communication through UCaaS.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Virtual Reality<\/span><\/i><span style=\"font-weight: 400;\">, like the name suggests, creates a digital reality that can be accessed through special headsets. Users can interact with digital constructs within the environment and their head motions can be judged to detect and render the notion of looking around within the environment.\u00a0<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Augmented Reality<\/span><\/i><span style=\"font-weight: 400;\"> creates an overlay of interactive graphics and information over real-world objects. Pokemon Go is one of the most popular examples of Augmented Reality, where various in-game elements, including Pokemons, were overlaid over the surroundings when seen through the device.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are some ways Augmented Reality can benefit your business through the existing UCaaS systems:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Real-time communication<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">AR-powered devices can be used to place 2D objects on any surface or even hang 3D holograms in space. Now, you can converse through a hologram of either your teammate or your customer instead of communicating through voice or video calls. <\/span><span style=\"font-weight: 400;\">A live and holographic image of your CEO delivering the annual town hall speech can be beamed to multiple locations worldwide, thus, cutting down travel expenses and increasing employee engagement.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Integrating conversational channels such as chatbots, virtual assistants, and video-assisted support with AR can add another dimension to UCaaS solutions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact centers can heavily leverage these technologies to provide better customer support. Confusing instruction manuals or complicated processes can be replaced by simple instructions overlaid step-by-step on the screen such that they can guide the customer through the process.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Improved collaboration<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">AR and VR introduce new ways of working and collaboration for businesses, even in remote working conditions. The COVID-19 pandemic-induced global lockdown disrupted the traditional way of working worldwide.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During these uncertain times, UCaaS emerged as a one-stop solution to implement and promote remote working through collaborative tools such as VoIP-backed <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/evolution-of-video-conferencing\/\" target=\"_blank\" rel=\"noopener noreferrer\">video conferencing<\/a> tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Through AR and VR, employees can simply strap on their headsets or engage with other AR-powered devices, and enter a collaborative, interactive environment. New product designs, infrastructural blueprints, or technical faults can be projected in meeting rooms, thus providing an accurate view of how various designs and plans will materialise in the real world.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, operational glitches in real-world environments (such as faulty valves at oil rigs) can be recreated via AR, and the digital projections can be studied by off-site engineers who can then provide point-accurate guidance to on-site colleagues for necessary repairs and maintenance.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Informative visualisation<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Business teams, whether they are dealing with internal or external matters, require ready access to data visualisation and analysis tools to derive actionable insights from operational data.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While UCaaS enables systematic capturing and analysis of data, AR integration can create useful data simulations for employees. Such solutions can be made interactive to show instant results as per input.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This aspect of AR can also be extended to company presentations wherein data figures or product designs can be demonstrated through 3D holograms, instead of 2D histograms or flow designs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses can also utilise this solution in the form of realistic tours or guided product demos to give clients a life-like experience of the finished product.<\/span><\/p>\n<h2>5G Technology<b><br \/>\n<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"><a class=\"acefone_web_click\" href=\"https:\/\/www.ericsson.com\/en\/5g\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">5G technology<\/a> has been around for more than a decade now and while it is yet to penetrate globally, it is being put to use by multiple carriers for public and commercial usage in several countries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Boasting of higher speeds and lower latency, 5G technology is bound to replace 4G telephony solutions and is expected to enable several new-age technologies such as autonomous cars, and smart homes.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what exactly does 5G technology offer?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First of all, 5G is expected to be up to 100 times faster than 4G connections, allowing higher upload and download speeds. This means that you can also stream 8K and 3D videos on your smartphone.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, it will considerably reduce network latency between devices and servers. With negligible latency, devices can be configured to make split-second decisions, such as autonomous cars deciding to brake in a split second to avoid road accidents.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5G technology offers several benefits over existing telecom solutions and it can impact UCaaS in far-reaching ways. Some major areas wherein 5G is expected to create a big splash in terms of UCaaS solutions are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Ease of remote collaboration<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The pandemic gave rise to the new WFH or <a class=\"acefone_web_click\" href=\"https:\/\/www.youtube.com\/watch?v=q-6UluFlP4M&amp;t\" target=\"_blank\" rel=\"noopener noreferrer\">work from home<\/a> trend in the modern business environment. Employees worked from the comfort of their homes and collaborated through <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/solutions\/cloud-phone-system\/\" target=\"_blank\" rel=\"noopener noreferrer\">cloud-hosted solutions<\/a> such as video conferencing and digital whiteboarding tools.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">5G technology can significantly improve the quality of these tools by making them smoother and quicker. Seamless communication between team members, devoid of network congestions, can lead to uninterrupted workflow and execution, thus, contributing to maximised operational efficiency and success.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\n<h3>Reliability on better quality<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The lower latency and higher speed offered by 5G networks make it highly reliable for essential business operations such as customer support. You do not want to irk your customers by engaging with them through glitchy Internet connections. Smoother and synchronous communication between customers and support staff can be enabled via 5G networks.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Interactive experiences for customers can also be reliably hosted on 5G cloud networks through faster connections. The technology can enable the development of new tools and platforms for effective communication and engagement with customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Both AR and 5G are still in the nascent stages and only time will tell how companies adopt and integrate these solutions with their existing UCaaS infrastructure. However, the advantages of adopting AR and 5G technologies and integrating both with UCaaS make them an offer that is too good to refuse.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>UCaaS or Unified Communications as a Service, has emerged as a best-in-class solution that improves communication and collaboration within businesses, thereby optimising processes, driving revenue, and building strong customer relationships.\u00a0 The solution offers immense convenience; thus, businesses are proactively adopting the technology to be able to stay ahead of their competitors. So, what exactly is [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":26294,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[185,136],"tags":[],"class_list":{"0":"post-5080","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contact-center","8":"category-unified-communication"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enhancing the World of UCaaS with AR and 5G Technologies<\/title>\n<meta name=\"description\" content=\"AR and 5G are new technologies that can be integrated with UCaaS and act as catalysts, significantly altering the way workplaces utilise UCaaS.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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