{"id":5445,"date":"2021-10-08T08:21:33","date_gmt":"2021-10-08T08:21:33","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=5445"},"modified":"2026-06-16T11:22:40","modified_gmt":"2026-06-16T11:22:40","slug":"effective-saas-lead-generation-strategies","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/effective-saas-lead-generation-strategies\/","title":{"rendered":"Dissecting an Effective SaaS Omnichannel Lead Acquisition Strategy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Leads are the starting point for any business setup, and the number and growth of these leads translate directly into the operation\u2019s success.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In simple terms, more qualified leads = more sales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The importance of lead generation and nurturing for business success is evident from the necessity of the &#8216;door-to-door&#8217; salesmen, who relied on their conversational skills to convert potential leads into loyal buyers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, the modern-day lead conversion process has come a long way from then. The integration of digital communication tools has been a welcome addition to the arsenal of sales and marketing teams. And rightly so, given the rapidly increasing competition in the industry.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This change has been felt even more profoundly by SaaS companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The lower barriers to entry into the SaaS sector have led to a stupendous increase in the number of SaaS providers\u2014the number<\/span><a class=\"acefone_web_click\" href=\"https:\/\/chiefmartec.com\/2019\/04\/marketing-technology-landscape-supergraphic-2019\/\" target=\"blank\" rel=\"nofollow noopener noreferrer\"><span style=\"font-weight: 400;\"> doubled across 3 years (2017-20) from 3500 to ~7000 globally!<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, it becomes critically important to have a robust lead generation and acquisition strategy to thrive in such a competitive environment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Fortunately, multiple tools that drive customer acquisition for users already exist. Some of these are SEO, email marketing, and social media. Leveraging a <a href=\"https:\/\/sirlinksalot.co\/social-signals-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">social signals service<\/a> can amplify your social media efforts by increasing visibility and engagement, which in turn supports your SEO and customer acquisition strategies.<\/span><\/p>\n<h2>Lead acquisition strategy: omnichannel experience<\/h2>\n<p><span style=\"font-weight: 400;\">However, the mere presence of such tools is incomplete without the existence of a well-structured strategy that assembles these bits and pieces into a meaningful ensemble.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An effective lead acquisition strategy has to be devised exhaustively\u2014taking care of the top and bottom of the funnels and optimising the mid-funnel of the customer journey.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One such strategy is the use of an <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/omnichannel-strategies-for-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">omnichannel experience<\/a> for lead acquisition and nurturing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An omnichannel experience is defined as one that provides customers with a host of touchpoints through which they can interact with the brand, thus enabling an integrated, seamless experience across various platforms and devices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The advent of <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/social-media-channel-for-customer-service\/\" target=\"_blank\" rel=\"noopener noreferrer\">social media<\/a> has opened up numerous avenues, allowing meaningful two-way communication between customers and brands, irrespective of time and location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Several industry surveys have validated the clear benefits of an omnichannel lead nurturing strategy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In 2017, the <a class=\"acefone_web_click\" href=\"https:\/\/hbr.org\/2017\/01\/a-study-of-46000-shoppers-shows-that-omnichannel-retailing-works\" target=\"blank\" rel=\"nofollow noopener noreferrer\">Harvard Business Review<\/a> conducted an extensive study of the active omnichannel experiences. It noted that the customers reported <\/span><span style=\"font-weight: 400;\">23% more repeat purchases within 6 months of an omnichannel shopping experience<\/span><span style=\"font-weight: 400;\"> and they were also more likely to spread the brand&#8217;s name to their family and friends. The <a href=\"https:\/\/martal.ca\/\" target=\"_blank\" rel=\"noopener noreferrer\">Martal<\/a> team has observed similar outcomes in practice. By layering buyer-intent signals into omnichannel outreach, they&#8217;ve seen appointment conversions increase up to threefold, with sales cycles often shortened as prospects engage more quickly across multiple touchpoints.<\/span><\/p>\n<h2>Building an effective omnichannel lead acquisition strategy<\/h2>\n<p><span style=\"font-weight: 400;\">An omnichannel lead acquisition strategy has become a must-have in the current business environment instead of just a good-to-have. <\/span><span style=\"font-weight: 400;\">Here, we will dissect such a strategy into its most fundamental processes and discuss how to modulate the various parts to your requirements.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the end, you will be left with a robust approach that focuses on converting your potential leads into your most loyal customers.<\/span><\/p>\n<ul>\n<li>\n<h3>Designing the right mix of channels for engagement along with metrics for analysis<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Email marketing has been the conventional lead engagement strategy employed throughout SaaS companies, whether in the form of email newsletters, product-trigger emails, or marketing campaign emails.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, reliance on a single channel tends to constrain the potential engagement that can be carried out with customers. Therefore, it is vital to supplement personalised emails with other scalable channels\u2014factoring in both <a href=\"https:\/\/www.acefone.com\/blog\/inbound-vs-outbound-call-center\/\"><strong data-start=\"1364\" data-end=\"1399\">inbound call center vs outbound<\/strong><\/a> tactics to maximise reach and lead conversion.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">The top of the funnel should be designed to enable the maximum possible inflow of customer leads, and an omnichannel experience laid out across multiple platforms does exactly that.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is also important to establish benchmarks and metrics that will allow the analysis of these channels. You can measure whether a particular channel brings you the correct type of leads. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Benchmark metrics such as conversion rates are very effective in distinguishing between potential and disqualified leads. Additionally, you can integrate the funnel with your <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/crm-hosted-phone-system-integration\/\">CRM system<\/a> to automate the monitoring of these metrics. This will help you see which channels are the most effective in capturing and retaining which customer personas.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other important metrics include the % of disqualified leads, customer lifetime value, and churn rate.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li>\n<h3>Optimising mid-funnel traffic for lead nurturing through various tools<b><br \/>\n<\/b><\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The next step is to evaluate the productivity of each channel and try to identify the best ones, in terms of the volume and value of customers converted.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The ideal strategy would be to couple such channels with various lead engagement tools and techniques. Doing so would optimise the mid-funnel traffic for maximum conversion.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Surveys are still the most legitimate and scalable technique to capture customer data. They can be added at various interaction points, such as email login, demo request, and subscription or signup form.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Over the years, many advanced tools have been developed to extensively customise surveys with dynamic question structures, allowing aggressive profiling of customers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><a class=\"acefone_web_click\" href=\"https:\/\/www.slideshare.net\/SaurabhSharma1261\/significance-of-emoji-speaking-chatbots\" target=\"_blank\" rel=\"noopener noreferrer\">Chatbots<\/a> is the latest buzzword in the e-commerce space, emerging as an AI-powered tool capable of holding intelligent conversations with the customer.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">These powerful technological innovations have found widespread use in the scenario of providing instant support to customers 24X7. Common questions can thus be automated and delivered to customers via chatbots.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\">\u00a0For SaaS companies aiming to scale outbound efforts and secure qualified demos, partnering with a <a href=\"https:\/\/callingagency.com\/lead-generation-services\/b2b-lead-generation\/\" target=\"_blank\" rel=\"noopener noreferrer\">saas lead generation agency<\/a> can help bridge the gap between marketing and sales. These agencies specialize in appointment setting and cold outreach, letting internal teams to focus on closing while maintaining a consistent pipeline of high-intent leads.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\"><span data-teams=\"true\">SEO, or Search Engine Optimisation, is a popular method of driving online traffic through targeted content creation on all forms of digital resources, effectively guiding prospects through the <a href=\"https:\/\/marketinglad.io\/sales-funnel-for-seo\/\" target=\"blank\" rel=\"nofollow noopener noreferrer\">sales funnel for SEO<\/a> to conversion. For agencies or consultants looking to scale these efforts without building everything in-house, partnering with an experienced <a href=\"https:\/\/www.agencyplatform.com\/seo-reseller-program\/\" target=\"_blank\" rel=\"noreferrer noopener\">SEO Reseller<\/a> can help deliver consistent results under their own brand while focusing on client relationships and strategy. Similarly, SaaS businesses looking to accelerate organic growth often work with the <a href=\"https:\/\/vh-info.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Best SaaS Link building agency<\/a> to acquire high-quality backlinks, improve keyword rankings, and generate a sustainable flow of qualified leads from search engines<\/span><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">According to <a class=\"acefone_web_click\" href=\"https:\/\/www.mikesonders.com\/b2b-saas-marketing-channels\/\" target=\"blank\" rel=\"nofollow noopener noreferrer\">industry reports<\/a>, organic search traffic remains the most significant contributor to lead generation for top SaaS companies, somewhere around 77%. The most widely used techniques are generating links, keyword targeting, and commenting.<\/span><\/p>\n<ul>\n<li>\n<h3>Lead profiling and nurturing based on multiple factors<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">It is advisable to segment leads into various fits based on tangible factors (geolocation) and intangible factors (intent). These segmentations can be utilised to develop customer-centric content. Tailored content is capable of nurturing these leads further through increased and personalised engagement.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One example of achieving this is through the utilisation of the customer&#8217;s geolocation data. SaaS companies can customise their emails, notifications, and ads based on the target&#8217;s location.\u00a0 This enables a personalised omnichannel experience for the customer and could be customised to market, say, a particular store nearby their location<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Similarly, funnels can analyse the growth of a lead across the various stages of the customer journey. This can be used to understand metrics like intent and engagement of the lead with the brand. This information can then be used to drive personalised content in the form of emails or notifications to drive retention and conversion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Robust lead acquisition strategies are known to return as high as a 400% increase in the total qualified leads for SaaS companies that decide to take the plunge.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The techniques discussed above can potentially fine-tune your SaaS marketing and growth curve. Leverage the concepts discussed above with specific in-house modifications as well as experiments to enhance your lead acquisition!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To know more, get on-call with our cloud experts at <a class=\"ace-footer-menu-link\" href=\"tel:1888-859-0450\">1888-859-0450<\/a>\u00a0 or drop an email at <a class=\"acefone_web_click\" href=\"mailto:contact@acefone.com\" target=\"_blank\" rel=\"noopener noreferrer\">contact@acefone.com<\/a><\/span><span style=\"font-weight: 400;\">!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Leads are the starting point for any business setup, and the number and growth of these leads translate directly into the operation\u2019s success. In simple terms, more qualified leads = more sales.\u00a0 The importance of lead generation and nurturing for business success is evident from the necessity of the &#8216;door-to-door&#8217; salesmen, who relied on their [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":19953,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[185],"tags":[],"class_list":{"0":"post-5445","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contact-center"},"_links":{"self":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/5445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/comments?post=5445"}],"version-history":[{"count":13,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/5445\/revisions"}],"predecessor-version":[{"id":26697,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/posts\/5445\/revisions\/26697"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media\/19953"}],"wp:attachment":[{"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/media?parent=5445"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/categories?post=5445"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.acefone.com\/blog\/wp-json\/wp\/v2\/tags?post=5445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}