{"id":5890,"date":"2022-01-06T07:42:24","date_gmt":"2022-01-06T07:42:24","guid":{"rendered":"https:\/\/www.acefone.com\/blog\/?p=5890"},"modified":"2026-03-31T09:49:24","modified_gmt":"2026-03-31T09:49:24","slug":"wfh-job-opportunities-for-people-with-disability","status":"publish","type":"post","link":"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/","title":{"rendered":"How Different Virtual Contact Centre Jobs Provide Opportunities for Candidates with Disabilities"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">People with disabilities often work with different organisations that support their talent and needs, matching their skills with suitable roles. Look around and you will find a colleague who may have physical restrictions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, finding the right job for them is rare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The proliferation of remote work in the post-pandemic world has suddenly opened up a plethora of opportunities in roles that were earlier seen as unsuitable for people with disabilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we will look at the opening up of a wider range of opportunities in general and a career opportunity, particularly in the new age contact centers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But first, let us address a few questions.<\/span><\/p>\n<h2>The top three frequently asked questions<\/h2>\n<p><span style=\"font-weight: 400;\">On a basic level, the following are questions that worry anyone who has grown with some form of disability:<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>I am a person with a physical disability. Do I have stable career options?<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The short and straight answer is yes. Today, there are many options that exist for persons with limited disabilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The fact is that companies are focused on hiring and developing the right talent, irrespective of disabilities. The inhibitions and restrictions of the past do not exist anymore. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">With enabling tools and resources made available by companies, the options are no longer restricted to a narrow band.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Where and how do I begin my search for a suitable opportunity?<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the post-pandemic world, <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/why-remote-working-here-to-stay\/\" target=\"_blank\" rel=\"noopener noreferrer\">remote working<\/a> has expanded aggressively. Therefore, a larger number of jobs that are eminently suitable for persons who may have physical limitations have become available.<\/span><\/p>\n<div><span style=\"color: black;\"><span data-olk-copy-source=\"MessageBody\">Before you start applying, consider having your CV scanned by a tool that checks resume fit to ensure it passes automated screening systems. <\/span><\/span><\/div>\n<p><span style=\"font-weight: 400;\"><span data-olk-copy-source=\"MessageBody\">The easiest starting point is to look for roles that allow work from home. Here, it is important to identify opportunities that are suitable for the type and extent of disability that one may have. One can always rest assured that companies now have tools and resources that make remote working simple for all employees, allowing them to achieve optimum performance levels.<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">One can always rest assured that companies now have tools and resources that make remote working simple for all employees, allowing them to achieve optimum performance levels.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>What type of jobs can be done from home by people with disabilities?<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The straight answer here is again \u2018many\u2019. The roles are diverse and across the spectrum. So are the growth opportunities today.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us look at the variety of employment opportunities that are evolving and can be aimed for.<\/span><\/p>\n<h2>Variety of job options for people with disabilities<\/h2>\n<p><span style=\"font-weight: 400;\">The good news is that a large variety of employers, from the government and private organisations to not-for-profit institutions, have stated policies and objectives to hire talent without any biases.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The trend is real, and companies are continuously evolving the enabling mechanisms. As a result, there is a growing variety of employment and career opportunities that exist today for people with disabilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many of them have few physical requirements. And some are good-paying options as well. It is important to know one\u2019s options and work towards moving in the right direction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is an indicative list of career options that can be explored by people with disabilities:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Marketing<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This career primarily revolves around developing and executing strategies for the favourable positioning of products and services of a company.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Information systems security<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This is a great option for the technically qualified and is also suitable for people with some physical disabilities.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Human resources<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For people with relevant qualifications, this is another great career option. The suitable roles here could range from administrative, staffing, training and development to general human resource management.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Education<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">From teaching to designing curriculums, the options are plenty in the space of education.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Design or Art<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For the creatively inclined, there are a variety of opportunities like graphic and digital design, fashion design, multimedia, animation, etc. They may also be supported by funds and grants for artists and designers with disabilities as well.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apart from the above, there is a new door that has opened in <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/customer-services-quotes-for-business\/\" target=\"_blank\" rel=\"noopener noreferrer\">customer service<\/a>\u2014operating a <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/managers-build-virtual-call-centre-team\/\" target=\"_blank\" rel=\"noopener noreferrer\">virtual call center<\/a> (read working from home).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us dive deeper into this evolving space of virtual call centers and explore the career opportunities here.<\/span><\/p>\n<h2>What is a virtual contact center?<\/h2>\n<p><span style=\"font-weight: 400;\">It is common knowledge that a <a href=\"https:\/\/www.acefone.com\/blog\/call-center-challenges\/\">contact center<\/a> engages with customers to address their queries and resolve their grievances. Such contact centers have agents who lead customer engagements through phones, emails, chats or even video.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These agents typically operate from a big office facility that has all the required tools and resources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the advent and wide adoption of cloud computing and the hosting of infrastructure in the cloud, agents are no longer needed to operate from a physical office.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They work from a remote facility, or even from home. Such new-age centers are called <\/span>virtual contact centers.<\/p>\n<p><span style=\"font-weight: 400;\">These centers open up great opportunities for people with disabilities who may find it hard to travel to the office or work continuously for a full shift.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us look at how the work environment at such centers enables more inclusive career opportunities.<\/span><\/p>\n<h2>Virtual call centers: A great career opportunity<\/h2>\n<p><span style=\"font-weight: 400;\">Virtual call centers provide an excellent chance to <a class=\"acefone_web_click\" href=\"https:\/\/www.youtube.com\/watch?v=q-6UluFlP4M&amp;t\" target=\"_blank\" rel=\"noopener noreferrer\">work from home<\/a> by creating an environment that blends the benefits of working from an office and from home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Traditionally, employees were required to commute to work for specific hours. This was often an impediment for people with disabilities seeking employment opportunities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These new-age contact centers remove this need to commute to the office every day.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They provide a lucrative opportunity to people who would rather work from home at hours that are suitable to them.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To put this opportunity in perspective for potential candidates, here is a brief outline of the role of an agent in a virtual call center and the skills needed for it.<\/span><\/p>\n<h2>About the role and required skills<\/h2>\n<p><span style=\"font-weight: 400;\">Just like agents in a traditional contact center, agents in a virtual contact center handle inbound and <a class=\"acefone_web_click\" href=\"https:\/\/www.acefone.com\/blog\/tips-to-win-customers-during-outbound-calls\/\" target=\"_blank\" rel=\"noopener noreferrer\">outbound customer<\/a> contact through phone, email or chat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, people with specific disabilities, for instance, speech, may opt to work only in engagements like chat or email support. This gives great flexibility to match skills and capabilities with job functions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Typically, an agent performs the following tasks:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to inbound phone calls from customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Respond to inbound emails from customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chat online with customers to address their queries or to resolve their grievances<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Operate from an equipped home office<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">All tools, equipment, training and resources are provided by the company to facilitate better performance. At the same time, for an employee to perform well and grow, a few skills are needed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The good news is that none of these skills come in the way of disabilities and can be honed further through training.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Interpersonal skills<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Whether engaging with customers over the phone, chat or email, communication skills play a big role. The first step to great customer service lies in the ability to respond appropriately.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Problem-solving skills<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When it comes to grievances, customer engagements are often unpredictable. An ability to think, analyse and articulate an appropriate way forward for the customer is an important skill.<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Empathy<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Customers at times can be irate and difficult. Empathy and virtue as a skill come in handy while working through resolutions for customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, for people who have the above skills, irrespective of the restrictions of a physical disability, this career opportunity is worth exploring and opting for.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apart from being lucrative, there are other benefits to this opportunity that are of value to people with disabilities.<\/span><\/p>\n<h2>Benefits of working in a virtual contact center<\/h2>\n<p><span style=\"font-weight: 400;\">As captured earlier, this is a lucrative opportunity in the space of customer service with opportunities to develop skills and grow further. Here are some other key benefits:\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Freedom from commute<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Travelling to the office is often arduous, even with private vehicles. Public transport is even more stressful. Hence, most people with disabilities prefer telecommuting over working from physical offices.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Higher productivity<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Working from home is less stressful for people with disabilities. Lower stress is often directly linked to better productivity in employees.\u00a0<\/span><\/p>\n<ul>\n<li aria-level=\"1\">\n<h3>Better work-life balance<\/h3>\n<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Time saved on travel, coupled with flexible hours, allows employees with disabilities to receive better care from their families. This is simply the most important perk of working at a virtual contact center.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, the flexibility in work hours lets them schedule their medical appointments and other treatments with ease.<\/span><\/p>\n<p><strong>Want a more efficient remote contact center? Learn how to reduce <a href=\"https:\/\/www.acefone.com\/blog\/what-is-call-center-shrinkage\/\">call center shrinkage<\/a> with smart scheduling, technology support, and flexible work tools.<\/strong><\/p>\n<h4>In conclusion<\/h4>\n<p><span style=\"font-weight: 400;\">The surge in remote working in the post-pandemic world has opened up newer opportunities that were previously not pursued by people with disabilities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technological advancements have made such opportunities more accessible. Some of these, like working at a virtual contact center, are not just employment opportunities but are good and lucrative career options. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>People with disabilities often work with different organisations that support their talent and needs, matching their skills with suitable roles. Look around and you will find a colleague who may have physical restrictions.\u00a0 However, finding the right job for them is rare. The proliferation of remote work in the post-pandemic world has suddenly opened up [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":20043,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[185,117,121],"tags":[],"class_list":{"0":"post-5890","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contact-center","8":"category-contact-center-service","9":"category-editors-choice"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Virtual Contact Centres Offer Jobs to Disabled Workers<\/title>\n<meta name=\"description\" content=\"Remote working has enabled virtual contact centre jobs. 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Learn how these lucrative job opportunities are perfect for people with disabilities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | Acefone\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/acefoneuk\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-06T07:42:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-31T09:49:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2022\/01\/virtual-contact-centre-jobs-provide-opportunities-for-candidates-with-disabilities.png\" \/>\n\t<meta property=\"og:image:width\" content=\"737\" \/>\n\t<meta property=\"og:image:height\" content=\"376\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Yukti Verma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:site\" content=\"@acefoneuk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Yukti Verma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/\"},\"author\":{\"name\":\"Yukti Verma\",\"@id\":\"https:\/\/www.acefone.com\/blog\/#\/schema\/person\/0f1ac6f2f4ce1dba492aa46cb8b409dd\"},\"headline\":\"How Different Virtual Contact Centre Jobs Provide Opportunities for Candidates with Disabilities\",\"datePublished\":\"2022-01-06T07:42:24+00:00\",\"dateModified\":\"2026-03-31T09:49:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/\"},\"wordCount\":1493,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2022\/01\/virtual-contact-centre-jobs-provide-opportunities-for-candidates-with-disabilities.png\",\"articleSection\":[\"Contact Center\",\"Contact Center Service\",\"Editors Choice\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/\",\"url\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/\",\"name\":\"How Virtual Contact Centres Offer Jobs to Disabled Workers\",\"isPartOf\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.acefone.com\/blog\/wfh-job-opportunities-for-people-with-disability\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.acefone.com\/blog\/wp-content\/uploads\/2022\/01\/virtual-contact-centre-jobs-provide-opportunities-for-candidates-with-disabilities.png\",\"datePublished\":\"2022-01-06T07:42:24+00:00\",\"dateModified\":\"2026-03-31T09:49:24+00:00\",\"description\":\"Remote working has enabled virtual contact centre jobs. 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