5 Common Customer Service Complaints and Tips To Handle Them

When it comes to customer service, complaints come with the territory.…

Why Every Construction Business Should Have A Hosted Phone System

A hosted phone system is a must-have for every type of business,…

When Is The Time To Switch Your VoIP Service Provider?

There can be any number of reasons why you might be looking to…

Building A Virtual Call Center Team: 4 Tips For Managers

Virtual call centers have come into the spotlight even more due…

5 Reasons Why SMS Marketing Should Be Part Of Your Marketing Plan

SMS marketing is a great way to reach large numbers of your customers…

Top 4 Call Monitoring Features That Will Give You Deep Insights

For business owners, it is not enough to simply monitor the number…

3 Common Risks Of On-Premise Telephony And How VoIP Overcomes Them

On-premise telephony has been around for years and is common…

How Contact Centres Can Turn Customer Irritation Into Satisfaction

As much as you want to keep your customers happy at all times,…