Contact Centre After Five years

How Will The Contact Centre Work After Five Years?

Contact centers are essential for businesses because they bridge…
Guide To 24x7 Customer Service

The Complete Guide To 24/7 Support For Your Contact Centre

The importance of contact centers goes far beyond answering customer…
Movies That Teach Lessons On Business and Leadership

5 Movies That Teach You Lessons On Business And Leadership

Whether it is the transient ups and downs of Chris Gardner's…
6 Ingredients For CX Recipe Customer Will Love

6 Ingredients For A CX Recipe Your Customers Will Love

'Customer is king' is undisputed even in this day and age. Needless…

The Pandemic Impact: A Look Into Virtual Numbers For Four Industries

Virtual numbers have various uses across multiple industries.…
Harry Potter In The Land Of Cloud Communication

What If Harry Potter Lived In The World of Cloud Technologies?

Hold up.  We know that in JK Rowling’s expansive universe,…
Conversational AI For Better Customer Service

Conversational AI - 5 Ways Its Changing Customer Service

Conversational AI has seamlessly become an integral part of our…
Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

Contact centers have run largely the same way for years. However,…

How To Get a Free Phone Number Set Up on Your Business Phone?

Toll Free numbers are essentially business phone numbers that…
51 Customer Service Thoughts To Inspire You and Your Team

51 Customer Service Quotes That Will Inspire You and Your Team

Every business aspires to deliver seamless customer experiences.…
Automatic Speech Recognition For Contact Centre Solutions

Automatic Speech Recognition: The Next Step In Contact Centre Solutions

Technology is ever-evolving, and every few days, there’s the…

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning…

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

After the global widespread of the COVID-19 pandemic, it is becoming…
Social Media Channels For Customer Service

A 2021 Guide to Winning at Social Media Customer Service

Back in the day, customer service began with exchanging messages…
Tips To Win Customers During Outbound Calls

Some Fantastic Tips to Win Customers During Outbound Calls

Outbound calls can be a crucial part of your sales strategy,…