Contact Centre After Five years

How Will The Contact Centre Work After Five Years?

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Contact centers are essential for businesses because they bridge…
Guide To 24x7 Customer Service

The Complete Guide To 24/7 Support For Your Contact Centre

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The importance of contact centers goes far beyond answering customer…
Movies That Teach Lessons On Business and Leadership

5 Movies That Teach You Lessons On Business And Leadership

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Whether it is the transient ups and downs of Chris Gardner's…
6 Ingredients For CX Recipe Customer Will Love

6 Ingredients For A CX Recipe Your Customers Will Love

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'Customer is king' is undisputed even in this day and age. Needless…

The Pandemic Impact: A Look Into Virtual Numbers For Four Industries

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Virtual numbers have various uses across multiple industries.…
Harry Potter In The Land Of Cloud Communication

What If Harry Potter Lived In The World of Cloud Technologies?

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Hold up.  We know that in JK Rowling’s expansive universe,…
Conversational AI For Better Customer Service

Conversational AI - 5 Ways Its Changing Customer Service

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Conversational AI has seamlessly become an integral part of our…
Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

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Contact centers have run largely the same way for years. However,…

How To Get a Free Phone Number Set Up on Your Business Phone?

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Toll Free numbers are essentially business phone numbers that…
51 Customer Service Thoughts To Inspire You and Your Team

51 Customer Service Quotes That Will Inspire You and Your Team

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Every business aspires to deliver seamless customer experiences.…
Automatic Speech Recognition For Contact Centre Solutions

Automatic Speech Recognition: The Next Step In Contact Centre Solutions

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Technology is ever-evolving, and every few days, there’s the…

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

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Economics is the story of supply and demand. As a business, learning…

5 Ways You Can Implement Cloud-Enabled WFH Post COVID-19

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After the global widespread of the COVID-19 pandemic, it is becoming…
Social Media Channels For Customer Service

A 2021 Guide to Winning at Social Media Customer Service

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Back in the day, customer service began with exchanging messages…
Tips To Win Customers During Outbound Calls

Some Fantastic Tips to Win Customers During Outbound Calls

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Outbound calls can be a crucial part of your sales strategy,…