How to Improve Customer Response Time

Keep the Conversation Going: How Improving Customer Response Time Can Win You Customers

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Modern customers expect quick responses from businesses. And…
The Why and How of Customer and Employee Reviews

Feedback is King: The Why and How of Customer and Employee Reviews

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There’s a saying that goes: you can’t clap with one hand.  A…
Do's and Don'ts of a Call Centre

The Do's and Don'ts of a Call Centre

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The hallmarks of 'good' customer service are not limited to the…
Acefone Pipedrive Integration

Acefone + Pipedrive Integration: What it Brings to the Table

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Laser-focused. The kind of approach that customer interactions…
Debunking Four Hybrid Cloud Myths

Debunking Myths about Hybrid Cloud Communications

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The world is moving to the cloud. While experts expect the future…
Benefits of Multiple Data Centres to your Business

The Benefits of Multiple Data Centres to your Business

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Businesses today have complex IT needs. Need such as high uptime,…
Autodiallers Help Insurance Sector

How Autodiallers Help Insurance Companies Turn Prospects Into Clients

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No one likes cold calling.  But industries like telecommunication,…
Latest Trends For VoIP Phone Systems

Latest Trends for VoIP Phone Systems—2021

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VoIP phone systems are changing the communications market rapidly.…
Manage a New Remote Workforce Using Cloud

How to Manage a New Remote Workforce Using Cloud?

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The COVID-19 pandemic opened Pandora's Box by introducing…

How AR and 5G Impact UCaaS?

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UCaaS or Unified Communications as a Service, has emerged as…
What is Blockchain Technology

What Is Blockchain Technology? How is it Used Across Different Industries?

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Technological innovations have enabled businesses to break through…
Amp Up Your Data Security Levels with Two Factor Authentication

Customer Privacy: Adding an Extra Layer of Security with Two-Factor Authentication

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Technology has evolved over time and so have the risks that surround…
Significance of Pre-Call Planning Templates

Significance of Pre-Call Planning Templates for Your Sales Team

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A sales call is arguably the most important call for any business.…

XaaS: The ‘Anything and Everything As a Service’ Era Is Here

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Centralised access to business-critical information isn’t a…