4.8/5 
INBOUND CONTACT CENTRE
Be there for your customers. Always.
Stay present—anywhere, anytime. Encourage
customers to reach out to you today.
Don’t just talk, form connections
Be a pro performer
Augment contact centre performance with tools that help your teams do better.
- Get an IVR for interdepartmental routing and better coordination
- Monitor agent performance and barge in or whisper on live calls
- Deploy routing strategies like round-robin for perfect call flows
Analyse. Prioritise. Optimise.
KPIs measure business performance and help refine your strategy.
- Track your agents’ calls via a real-time dashboard
- Receive reports and analytics directly to your inbox
- Better analysis with KPI database and graphic reports
As simple as pie
Quick, no-hassle set-up and super easy to use. Get started instantly.
- Simple and quick installation and registration
- User-friendly interface requiring minimal training
- 365° expert guidance for set-up, and beyond
Build a clientele, make it last
Capture all leads
Ensure that every possible lead is converted and customers are attended to.
- Catch missed calls as voicemails on your email
- Set up alerts for missed calls—instant, daily, or weekly
- Get call recordings as transcripts for clarifications
Efficiency made easy
Supplement your business growth with cloud solutions made for high volumes.
- Tackle high traffic with AI-enabled load balancing
- Ensure quick resolutions with automatic call distribution
- Monitor live calls in real-time for managing busy hours
Deliver experiences
Make customers feel welcome by curating a truly enjoyable experience for them.
- Music-on-hold can turn the wait from bane to boon
- Greet customers pleasantly with an auto-attendant
- Enhance service and collect feedback using IVR surveys
Reliability at friendly prices
Leave the grunt work to us and simply enjoy your cloud experience
- Uninterrupted operations assured with 99.99% uptime
- Enterprise-grade encryptions and firewalls for data security
- Unbelievably low prices for unlimited services
- Pay only for what you need—after you use it
Set the gold standard of communication for your clients today.
Your favourite tools, Acefone enabled
Build stronger customer relationships by connecting to powerful apps.
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
A contact centre rich in features
Call transfer
Transfer an ongoing call to another customer care representative or department with absolute ease.
CTI
With computer telephony integration or CTI, forward calls to a computer with screen popups.
Click-to-call
Convert Website visitors to customers by enabling call initiation via a simple click-to-call button.
DNC lists
Import your Do-Not-Contact lists and automate filters to meet telecom compliance standards.
Unlimited channels
Scale as per your team size. Add or remove extensions right from your dashboard.
CRM integrations
Manage all customer data on a single platform. Integrate with apps like—Zoho, Pipedrive, Hubspot, and more.
Integration APIs
Programme your business communication with Acefone. Use REST-ful APIs to enable unique voice and SMS solutions.
Resource library
Become an industry expert with our exhaustive knowledge bank.
FREQUENTLY ASKED QUESTIONS
You have queries, we’ve got all the answers
How does Acefone’s billing process work?
We produce totally transparent bills—with all usage details and no hidden charges.
How much call volume can you handle?
Unlimited. Besides, our collection of automation features ensures you can seamlessly handle any volume of calls.
In how many languages do you provide call centre services?
Our default language is UK English. However, you can select US English as well for features such as voice-to-text and call sentiment analysis.
How do you ensure that my data is secure?
Data security is one of our top priorities. All your information, including credit card details, login IDs and passwords, and other confidential data is stored securely with firewalls and encryptions. Our employees sign a non-disclosure agreement and any violations are severely dealt with. You can be assured of your business’ safety with us.
How are lost calls handled when the phone lines are busy?
All incoming calls are transferred to voicemail during non-service hours or when the phone lines are busy. Our agents are notified right away so they can get back to clients, leaving no caller unattended.
Is there any set-up fee?
Not at all. Our installation and onboarding are totally free. You only pay for your number, minutes and extra features. So, in case you’re sharing minutes or opting for a dialler, you’ll incur extension and dialler charges respectively.
Are the features and functionality customisable or fixed according to the pricing package?
You can customise all features and tweak your plan anytime to accommodate your business needs.
Still in doubt? Drop your question in the box below and we’ll get back to you
[contact-form-7 id="12761" title="faq"]
Still in doubt? Please drop you question
Still doubtful? Drop your question in the box below and we’ll get back to you.
