4.8/5 
OUTBOUND CONTACT CENTRE
Start the right conversations
Upsell or cross-sell, resolve customer queries, and enhance outreach like a pro. Get yourself a powerful outbound contact centre solution today.
Better customer interactions every time
Advanced outreach tools
Get the latest technology to drive your marketing and sales campaigns forward.
- Auto-diallers to help you launch personalised campaigns
- Filtering and scheduling capabilities that let you work smarter
- Customised caller ID to showcase a professional image
Agent-oriented platform
Use intelligent algorithms and communication solutions to ease employee workload.
- Tools like agent scripts and call diversions to optimise agent utilisation
- User-friendly portal for better agent experience and management
- Features like one-click dials and call flipping to enhance productivity
Digital contact centre
Remote work has never been easier with real-time updates and coordination tools.
- An intuitive dashboard that lets you stay up-to-date with team performance
- CRMs and API integrations to simplify on-premise or remote working
- Call notes and dispositions for agent coordination and contextual interactions
Do more with your contact centre. You could:
Prioritise convenience
Connect with your customers using a medium of their choice.
- Instant outreach in different ways—text or call
- Work on any device or platform of your choice, on the go
- Retain your existing number with Acefone’s porting service
Spend less
Focus on the competition, not your expenses.
- Competitive pricing and plans, built for all business sizes
- Access to over 65+ premium features at minimal cost
- Plans tailored to your needs, so you don’t pay a rupee extra
Boost security
Leave your safety in expert hands, and continue being the best.
- Set a benchmark for reliability with 99.99% uptime servers
- Enterprise-grade encryption for complete data security
- Enjoy an added level of safety with a powerful firewall
Secure, safe, and established
Leave your safety in expert hands, and you simply continue being the best
- Set a benchmark for reliability with 99.99% uptime servers
- Enterprise-grade encryption for complete data security
- Enjoy an added level of safety with a powerful firewall
- Total compliance with telecom guidelines. No legal hassle
Set the gold standard of communication for your clients today.
Integrate to accelerate growth.
Connect with powerful tools. Simply, efficiently.
Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure
One solution, 65+ features, unlimited advantages
Call monitoring
Real time tracking of agents with analytics and alerts, all via a live dashboard.
Auto-diallers
Facilitate quick connections with sophisticated auto-diallers and eliminate manual effort.
Call recording
Save important call details with automatic call recordings and transcripts stored in the database.
Voice broadcasts
Broadcast your marketing campaigns to a wider audience with a clear and targeted message.
Call metrics
Detailed insights and reports on a user-friendly dashboard make management a breeze.
Whisper and barge
Keep novice agents on track by whispering advice or joining a live call to help in issue resolution.
Resource library
Become an industry expert with our exhaustive knowledge bank.
FREQUENTLY ASKED QUESTIONS
You have queries, we have answers
What are some use cases for an outbound contact centre?
An outbound contact centre helps in lead generation, marketing, sales promotions, cold calling, debt collection, rent collection, and much more.
Is there a set-up fee?
No, we offer free installation and onboarding. After that, you will be charged as per your plan, usage and the additional features or services you have opted for.
What is an outbound contact centre?
As the name suggests, an outbound contact centre is a modern cloud-powered call centre that is used for ‘outbound’ communication. This includes branding, outreach, marketing, customer query resolution, etc., but from the perspective of an agent getting in touch with a customer via SMS or voice call. This could be for a query, update—even an OTP/reminder—or other situations where an agent needs to contact the client.
Does Acefone customise the features included in its plans?
Acefone’s plans have been curated for different business needs and sizes. Feel free to get in touch with our sales representatives at 1800-121-7777 for further details.
Does my outbound contact centre support text-to-speech?
Yes, Acefone’s contact centre solutions include the text-to-speech feature.
Do Acefone’s services have a minimum Internet speed requirement?
Yes, but any modern-day Internet connection will be fast enough for the smooth running of your operations.
Still in doubt? Drop your question in the box below and we’ll get back to you
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Still in doubt? Please drop you question
Still doubtful? Drop your question in the box below and we’ll get back to you.
