Acefone for Travel & Hospitality

Achieving Customer Satisfaction Through Cloud Hosted Phone Systems

Hosted phone systems made for the Travel and Hospitality Industry

In the travel and hospitality industry, a reliable phone system means increased business. Whether you’re taking reservations, answering queries, taking international calls or dealing with suppliers – as a hospitality professional you need a phone system you can rely on. Acefone can provide a reliable system, adding on bespoke features to fit with your needs.

How can a hosted PBX system help
in the hospitality industry?

A cloud phone system can open up the reach of a business without increasing the costs. With low cost international calling and the option to set free phone or local numbers, there’s no reason for your customers not to get in touch. At Acefone, we understand that the hospitality industry never sleeps, so our customer support is available 24/7 so you can rest assured that your robust phone system will be ready to take your customers calls.

Some queries may be harder to answer than others, so hosted phone systems allow customers to be put on hold or transferred somewhere else in the business to ensure their query is dealt with and the customer is satisfied. Acefone’s cloud hosted phone systems also support multiple calls at one time and even have the option to add on your own hold music or recordings, enhancing your brand and keeping customers engaged.

Hosted phone solutions improve the customer
experience in the hospitality sector

Direct Numbers

Customers can directly call back agents without having to go through auto-attendants. Multi-level IVR helps customers navigate to reach the desired department.

High-Quality Experience

Keep your business up and running all hours of the day and all days of the year. Answer your customer calls even after office hours are over.

User-friendly

Manage customer interaction and business communication in simple clicks. Access and track all data at one unified portal from any device or location.

Scalability Option

Add or edit users to cater the hike in requests during seasonal peaks. Transfer same resources to other important campaigns and tasks when demand drops.

Easy Integrations

Deliver seamless communication by integrating CRM, business applications with phone system. Synchronising customer data across channels, applications and users.

Affordable Calling Plans

Create a customised plan by choosing only those features that suit your business requirements. Pay just for those features that you use in competitive prices.

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Collaborate with multiple branches of your business

Those working in the hospitality industry will often have to communicate with other branches of the business – whether it be a hotel in another location, or a sister restaurant or bar. With a hosted phone system this is easy and cost-effective. Instead of using staff time travelling to meetings, staff can take advantage of the HD sound of a VoIP conference call.

With increased communication, comes better customer experience. So, keeping teams connected in real time is a great way to ensure your customers get the best possible service.

Track each customer interaction to enhance customer experience

Acefone gives you the tools to track each interaction with a customer so you can always make improvements or changes to the customer journey. With Acefone’s online portal it’s quick and easy to monitor all your calls and see if there are any ways to make your customer communications more effective.

The online portal also has the ability to store data and notes on customers, so you can ensure their experience is seamless – even if they’ve dealt with multiple operators throughout their customer journey.

Customise your phone system as your business needs

With Acefone’s hosted phone systems, there’s no limit to the amount of extensions you can add to your phone system – which is particularly useful when it comes to peak times in the hospitality and travel industry. If you need more staff to man the phones at your busiest times, this can be done simply through Acefone’s customer support.

Acefone’s phone systems are robust and, as they run on your internet connection, you can be assured that you’ll be able to rely on your connection to remain strong and uninterrupted no matter what.

Use your hosted phone system features to increase your brand

With amazing added features, you can boost your hospitality business’ brand by creating either a local number to increase ties to the community, a free phone number to show your professionalism or have one main number to unify your brand across your marketing. You can also choose how your business appears to callers receiving your communications, meaning you can make your business instantly recognisable and can impress your customers with every call.

Our Services

Hosted Phone System

Cloud Hosted Phone Systems use your internet connection to make a call, saving you money and allowing you more flexibility in your phone systems.

Free Phone Number

Take down barriers to customers contacting you with the option to select a free phone number for your business.

Contact Centre Solutions

Your workforce isn’t limited to one location, hosted phone systems allow you to operate online call centres from anywhere in the world.

Become A Partner

Becoming a partner with Acefone is a simple way for your business to sell innovative, cloud phone systems to more and more customers. Reseller plans can be bespoke to your business and will come with two options, both with your business having ownership of your customers and pricing. Acefone provides a Bureau Billing service, allowing resellers to focus on building their business rather than dedicating time to a monthly billing process. We also provide 24/7 business support to your customers, to ensure optimum customer satisfaction.

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