Contact Center Solutions
More Intuitive, CX Driven
Customer Interactions

Take your client interactions to the next level with a cloud contact center solution equipped with AI analytics, smart dialers, voice bots, and unified communication.

Get up to 30% off

Creating exceptional experiences with
cloud contact center solutions

Hyper personalize communication with AI analytics

Acefone's cloud contact center solution offers a blended approach, bringing inbound and outbound call management feasible on the same UCaaS platform. It enables you to manage multichannel interactions, gather insights and create custom reports for delivering better conversations every time. Access smart dialers, automated analytical reports, AI functionalities, voice bots, and much more with contact center service loaded with features to personalize every conversation.

Indulge in meaningful conversations with Acefone

VNO Compliance

Join hands with Acefone, a VNO licensed provider of contact center as a service for staying aligned with mandate regulation compliances.

More Productivity

Up your agent productivity by 2x with efficient dialing and routing strategies. Reduce agent idle time, engaging with more leads without losing quality.

Effortless Customizability

Choose from a pool of easy-to-use APIs and webhooks to tailor the contact center solution for your business requirements.

Why Acefone Is The Best Calling Software
For Call Center In India

Omnichannel Support

Interact over multiple channels, creating a seamless experience for employees and customers alike.

Simplistic Call Management

View every agent-customer call on a single dashboard, and plan follow ups, reminders, and outreach accordingly.

More Customer Retention

By delivering quality services, ensure your customers remain satisfied, leading to lasting relations with your business.

Automated Operations

Utilize auto dialing strategies like ratio dialing, preview dialing and progressive dialing to eliminate manual calling.

Optimized Customer Services

With critical monitoring and routing capabilities, assist your team in connecting and resolving customer cases better.

Scale at Will

Add or remove users as your team size changes, without spending hours adjusting your communication infrastructure.

Contact Center Software vs
On-Premises Contact Center

Feature	Contact Center Software	On-Premises Contact Center
Initial Cost	Lower Upfront Cost. Mostly based on subscription models.	Higher upfront cost for setting up hardware, software and infrastructure.
Maintenance	Vendor-managed, automated updates.	In-house IT team required for maintenance and updates.
Security	Multi-layered robust security protocols, aligned with regulatory compliances.	Substantial investments required for top-grade security.
Time to Deployment	Takes only handful of days to deploy.	Takes weeks or sometimes even months for complete deployment.
Flexibility	Highly flexible, compatible with remote work and hybrid team structures.	Rigid working compatibility, suitable only for in-house teams.
Scalability	New users can be added anytime to meet higher call volume.	New devices and phone lines must be installed into the facility.

Cloud Contact Center Solutions Helping
SMBs and Enterprises

SMBs

High Quality Customer Services

Leverage from IVR calls, CRM integration and call-flow automation to deliver consistent and high-quality customer services even during peak hours.

Efficient Sales & Marketing

Reach out to audiences big and small, without losing the essence of your messaging with broadcast campaigns over voice or text.

Flexible Lead Management

Perfectly synced CRM portals with the contact center software allow agents to view, engage, and manage leads from anywhere.

Enterprises

Tailored Call Flow

Route international calls from multiple campaigns using routing strategies and IVR, connecting them with the most skilled agents.

Omnichannel Experience

Hold customer interactions over different communication channels and track them from a single dashboard.

Customizable Analytics & Reporting

Generate custom reports and personalize the performance dashboard to assess team performance and call analytics.

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I\'ve never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone\'s onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

Recommended by Industry Experts

Acefone is recognized as a complete, easy to use cloud communications solution

Contact Center Solutions
More Intuitive, CX Driven
Customer Interactions

Get up to 30% off

Creating exceptional experiences with
cloud contact center solutions

Hyper personalize communication with AI analytics