Entries by Ritwik Raj

Pros and cons of using VoIP solutions for business in 2024

July 12, 2024 /0 Comments/in Cloud Telephony, VoIP Phone Service /by

In today’s fast-paced business landscape, businesses face numerous challenges that can hinder their department’s smooth operations. These challenges include insufficient customer support, complicated calling solutions, fragmented customer data access, and privacy concerns.   Fortunately, Voice over Internet Protocol (VoIP) technology offers a promising solution. It offers numerous cloud-based solutions that help you streamline your operations and […]

Top 7 must-have features for your hosted contact center

July 1, 2024 in Contact Center, Hosted Contact Center /by

Phone lines ringing continuously?   Representatives busy speaking with callers back-to-back and the call queue is piling up with waiting customers?  These lines read like a typical call center scenario. To deal with such situations, you must ensure your team is equipped with the industry’s latest hosted contact center solution. A hosted contact center solution that […]

Why are VoIP Phone Systems considered important for call centers

June 26, 2024 in Call Center, VoIP Phone Service, VoIP Phone System /by

Whether it’s finance or healthcare, call centers have spread their branches into every industry and region.  Why?  Meeting customer expectations has become inevitable for a business’s survival today.  Call centers help fasten customer interactions and equip agents with the necessary information to meet their expectations. To ensure they’re getting the most out of their customer […]

Choosing the Right Phone System: Hosted vs On-Premises for Small Businesses

June 25, 2024 in Uncategorized /by

Are you a small business looking to enhance your customer communication? A reliable phone system serves as the backbone of any business’s communication and lays the foundation for memorable customer experiences. When it comes to selecting the right phone system for small business, you’re likely to encounter two primary options:  Hosted phone systems On-premises phone […]

Are 0345 Numbers Free To Call? Do You Need 0345 Numbers 

June 25, 2024 in 0300 numbers, Business Phone Numbers, Local Numbers, Uncategorized, Virtual Numbers /by

0345 numbers have emerged as a popular calling medium for enterprises, financial institutions, and government bodies in the UK. If you’re a mid-to-large size business in the UK, you might have encountered these numbers while searching for efficient communication solutions.   But what are 0345 numbers, and are they free?  Let’s delve into this intriguing realm to […]

Choosing Between UCaaS and Cloud Based PBX for Your Business

June 25, 2024 in Phone System, Unified Communication /by

Unified Communication as a Service or Cloud Based Private Branch Exchange? This question has been floating amongst businesses while choosing a communication solution for the organisation. Cloud based PBX and UCaaS solutions are often used as communication systems in small and large businesses.    Due to the increased popularity of customer-centric operations, many business owners must […]

Wi-Fi Calling vs. VoIP Calling: What’s the Difference?

June 12, 2024 in Business Communications, VoIP Phone Service, VoIP Phone System /by

It’s 2024 and we’re a long way from signal fires and drums being used for communication. From 1800s to the present, telephony has continuously evolved to achieve smoother and faster communication.  A journey that began with landlines connected through copper phone lines has reached a frontier that allows wireless calling through portable devices. You can […]

How Do I Setup my Hosted VoIP Phone System in 5 simple steps

May 31, 2024 in Expert Opinion, VoIP Phone Service, VoIP Phone System /by

Why VoIP? Better call quality, improved mobility, easier accessibility, and flexible subscription plans are some of the advantages you get by switching to a hosted VoIP service.   Hosted VoIP phone systems allow you to amplify your communication operations without making drastic infrastructural changes with fewer hardware requirements and limitless scalability. Because of which, businesses around […]

Traditional Phone vs. VoIP Phone Systems for Modern Enterprises (2024)

May 21, 2024 in Infographics, VoIP Phone Service, VoIP Phone System /by

With telecommunications technology soaring through the sky, enterprises need a communication system that is reliable, scalable, and cost-effective. In one hand we have traditional phone systems (landlines), which rely on analog signals and physical wiring. On the other hand, Voice over IP (VoIP) phone systems are transforming enterprise communication by using the internet to make […]

What are VoIP Phone Services? How Does VoIP Work and It’s Common Problems

May 17, 2024 in Infographics, Phone System, VoIP Phone Service /by

The world’s first Telecommunication agency came into existence on May 17th. Since then, this date has been celebrated as World Telecommunication & Information Society Day (WTISD). It marks the foundation for the idea of a more connected world.   Many technological enhancements have been made to achieve this objective, and VoIP is the latest on the list. VoIP has deeply grown […]

Top 5 Affordable VoIP Service Providers for Remote Workers

May 16, 2024 /0 Comments/in Infographics, VoIP Phone Service /by

The onset of Voice over Internet Protocol (VoIP) technology in the modern world opened many doors of opportunities for businesses. VoIP has enabled firms to simplify communication because of its virtual nature and zero reliability on hardwired phone lines.    VoIP ensures consistent internal and external communication with HD calls, flexibility, and a plethora of telephony […]

What is BPO Contact Center System?

May 13, 2024 /0 Comments/in Call Center /by

The early 1990s marked the rise of BPO around the globe, with companies like Coca Cola and Kodak outsourcing their operations to third party entities.  Three decades later, the BPO industry has spread its branches wide across the global market. Modern companies outsource their operations to gain several advantages such as cost savings, scalability, access […]

6 Ways Your Business Phone System Saves Your Company Money

May 10, 2024 /0 Comments/in Business Communications, Cloud Telephony, Phone System, VoIP Phone Service /by

Ever crunched the numbers and wished there was a way to trim down those hefty communication expenses?  What if you could find a solution that not only saves you money but also enhances the way your business connects with customers and collaborators?  Enter the realm of VoIP business phone systems – a game-changing technology poised […]

Navigating the Pros & Cons of VoIP Hosted Phone Systems

May 10, 2024 /0 Comments/in Business Communications, Cloud Telephony, VoIP Phone Service /by

Are you searching the internet for a VoIP hosted business phone system but unsure whether to get one or not? Hosted VoIP phone systems aka Business phone systems aka VoIP phone systems are efficient and reliable communication solutions helping modern businesses with daily operations.   The genesis of hosted phone systems has led to significant changes […]

What is the importance of toll free numbers for healthcare

January 29, 2024 /0 Comments/in Toll Free Numbers, VoIP Numbers /by

Healthcare organizations constantly struggle with patient communication, appointment scheduling, and emergency response. Ensuring seamless and accessible communication is not just a convenience but a crucial aspect of providing quality patient care. One often overlooked yet impactful tool in achieving this is the implementation of toll-free numbers.  Today we unravel the challenges healthcare organizations face in […]