About Ritwik Raj

Ritwik is a fitness enthusiast with a bachelor’s degree in computer applications. He discovered his passion for storytelling while writing articles for his fitness blog. After which, he decided to switch to full-time writing, exploring his capabilities as a professional writer. He is now practicing his skills as a senior content writer at Acefone Software pvt ltd. to bring words to life.

Pros and cons of using VoIP solutions for business in 2024

In today’s fast-paced business landscape, businesses face numerous challenges that can hinder their department’s smooth operations. These challenges include insufficient customer support, complicated calling solutions, fragmented customer data access, and privacy concerns. Fortunately, Voice over Internet Protocol (VoIP) technology offers a promising solution. It offers numerous cloud-based solutions that help you streamline your operations and […]

Why are VoIP Phone Systems considered important for call centers

Whether it’s finance or healthcare, call centers have spread their branches into every industry and region. Why? Meeting customer expectations has become inevitable for a business’s survival today. Call centers help fasten customer interactions and equip agents with the necessary information to meet their expectations. To ensure they’re getting the most out of their customer […]

Hosted vs On-Premise Phone System: Which One You Choose

Choosing the Right Phone System: Hosted vs On-Premises for Small Businesses

Are you a small business looking to enhance your customer communication? A reliable business phone system serves as the backbone of any business’s communication and lays the foundation for memorable customer experiences. When it comes to selecting the right phone system for small business, you’re likely to encounter two primary options: Hosted phone systems On-premises […]

Are 0345 Numbers Free To Call? Do You Need 0345 Numbers

0345 numbers have emerged as a popular calling medium for enterprises, financial institutions, and government bodies in the UK. If you’re a mid-to-large size business in the UK, you might have encountered these numbers while searching for efficient communication solutions. But what are 0345 numbers, and are they free? Let’s delve into this intriguing realm to […]

Choosing Between UCaaS and Cloud Based PBX for Your Business

Unified Communication as a Service or Cloud Based Private Branch Exchange? This question has been floating amongst businesses while choosing a communication solution for the organisation. Cloud based PBX and UCaaS solutions are often used as communication systems in small and large businesses. Due to the increased popularity of customer-centric operations, many business owners must […]

VOIP Calling Vs WiFi Calling: What’s the difference?

It’s 2025 and we’re a long way from signal fires and drums being used for communication. From 1800s to the present, telephony has continuously evolved to achieve smoother and faster communication. A journey that began with landlines connected through copper phone lines has reached a frontier that allows wireless calling through portable devices. You […]

How To Setup a VoIP Phone? A Step By Step Guide

Several factors drive small businesses away from traditional phone systems, from outdated technology to complex management. On the contrary, hosted systems offer benefits like better call quality, improved mobility, and flexible subscription plans. If you’re a small business planning to get a hosted system, this guide is just for you. We have assembled steps to […]

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What are VoIP Phone Services? How Does VoIP Work and It’s Common Problems

The world’s first Telecommunication agency came into existence on May 17th. Since then, this date has been celebrated as World Telecommunication & Information Society Day (WTISD). It marks the foundation for the idea of a more connected world. Many technological enhancements have been made to achieve this objective, and VoIP is the latest on the list. VoIP has deeply grown […]

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Top 5 VoIP for Remote Workers in 2025

The onset of Voice over Internet Protocol (VoIP) technology in the modern world opened many doors of opportunities for businesses. VoIP has enabled firms to simplify communication because of its virtual nature and zero reliability on hardwired phone lines. VoIP ensures consistent internal and external communication with HD calls, flexibility, and a plethora of telephony […]

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What is BPO Contact Center? A Complete Guide

The early 1990s marked the rise of BPO around the globe, with companies like Coca Cola and Kodak outsourcing their operations to third party entities. Three decades later, the BPO industry has spread its branches wide across the global market. Modern companies outsource their operations to gain several advantages such as cost savings, scalability, access […]