Entries by Ritwik Raj

Traditional Phone vs. VoIP Phone Systems for Modern Enterprises (2024)

With telecommunications technology soaring through the sky, enterprises need a communication system that is reliable, scalable, and cost-effective. In one hand we have traditional phone systems (landlines), which rely on analog signals and physical wiring. On the other hand, Voice over IP (VoIP) phone systems are transforming enterprise communication by using the internet to make […]

What are VoIP Phone Services? How Does VoIP Work and It’s Common Problems

The world’s first Telecommunication agency came into existence on May 17th. Since then, this date has been celebrated as World Telecommunication & Information Society Day (WTISD). It marks the foundation for the idea of a more connected world.   Many technological enhancements have been made to achieve this objective, and VoIP is the latest on the list. VoIP has deeply grown […]

Top 5 Affordable VoIP Service Providers for Remote Workers

The onset of Voice over Internet Protocol (VoIP) technology in the modern world opened many doors of opportunities for businesses. VoIP has enabled firms to simplify communication because of its virtual nature and zero reliability on hardwired phone lines.    VoIP ensures consistent internal and external communication with HD calls, flexibility, and a plethora of telephony […]

What is BPO Contact Center System?

The early 1990s marked the rise of BPO around the globe, with companies like Coca Cola and Kodak outsourcing their operations to third party entities.  Three decades later, the BPO industry has spread its branches wide across the global market. Modern companies outsource their operations to gain several advantages such as cost savings, scalability, access […]

What is the importance of toll free numbers for healthcare

Healthcare organizations constantly struggle with patient communication, appointment scheduling, and emergency response. Ensuring seamless and accessible communication is not just a convenience but a crucial aspect of providing quality patient care. One often overlooked yet impactful tool in achieving this is the implementation of toll-free numbers.  Today we unravel the challenges healthcare organizations face in […]

Top 5 reasons customer service teams need a voice over IP phone

While your teams are like body parts of your business, your customers are like oxygen; without them you can’t survive. Keeping them happy must be every business’s priority. Customer service teams are the ones responsible for making that happen. Therefore, they must embrace the latest technology to deliver efficient communication for better customer experiences.  This is where […]

Top 5 reasons to get a toll free number for small business

For new business owners in India, the journey to boost revenue while minimizing costs is a top priority. One often-overlooked tool that can significantly contribute to achieving this balance is a toll-free number. These numbers enhance customer communication and have a remarkable impact on revenue generation. In a digitally driven world, the convenience and accessibility […]

0300 numbers- How much do they cost, and are they free to call?

Seamless communication stands as the key to effective customer services, and 0300 numbers emerge as their unsung heroes in the UK. They have been quietly revolutionizing how businesses and organizations connect with their audiences across the United Kingdom.  Enter the world of 0300 numbers—the conduit of cost-effective, accessible communication fostering robust customer relations.  With this […]

8 VoIP Trends to Look Out for Small Business in 2024

The resourcefulness and ease of accessibility for VoIP hosted phone systems has led to an increased worldwide demand, changing the way businesses communicate for good. As we step into 2024, the VoIP industry is now all set to boom and reshape communication for companies, especially small businesses across the globe. Let’s delve into the top […]

Toll free vs local numbers- Which one is best for my business

Choosing the right business phone number for your company can significantly impact your brand’s accessibility and reach. Business owners often find themselves asking– Should I opt for a toll-free number or a local number? Understanding the nature, the pros and cons of each numbers is crucial to make informed decisions that align with your business […]

Top 5 cloud phone system communication skills for business growth

Businesses are run by people and verbal communication is a vital skill to connect with them. It is a key element that forms the foundation of any business’s success. From internal meetings to customer calls, every interaction determines the scope of an organization. If you too wish to effectviely communicate with your customers, you must first […]