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Small Business

Big communication for small businesses

Put your best foot forward with customers and manage your team better. All with a cloud communication system that is built for startups.

Get in touch Start 7-day free trial

Acefone is the #1 choice for
10,000+ reputed clients

Cloud solutions for all your small business needs

Better customer

Truly customer-first

  • Offer quick resolutions with smart IVR routing and AI-enabled self-service
  • Send important updates with automated voice calls and messages
  • Make on-hold time pleasant for callers with custom music and messages
Automated customer service

Agents love it

  • Eliminate manual dialling with progressive or predictive auto-diallers
  • Ensure efficient workload distribution with automatic call distribution
  • Deliver better service with CRMs and third-party app integrations
multiple device

For offices and home offices

  • Work via any device and any platform of your choice, anytime, anywhere
  • Hold uninterrupted conversations with calls optimised for low bandwidth
  • Flip calls from one device to another and work even when you’re on the go
x

Enterprise-grade, even on a limited budget

Enjoy a premium solution that comes with superior features and small bills.

Smart tools for your business

Interactive Voice Response

Use an IVR to greet callers with personalised messages and efficiently manage call flows without hiring extra agents

Music on hold

Make waiting-on-hold a pleasant experience for customers by playing jingles or important announcements

Call whisper

Whisper advice to novice agents during live calls—eliminate the risk of errors and unprofessionalism

Great savings and flexibility

Best-in-market pricing

Enjoy pocket-friendly plans and leverage cloud solutions without worrying about your budget

Scale as you grow

Add and remove extensions as you scale up or down. Relocate and expand without any worries

Customisable features

Pick and drop features as you wish. Handle peak season rush without straining your pocket

Reliable. Safe. Simple.

Superior security

Keep your data secure and unwanted activities under check with end-to-end encryption and multi-factor authentication

Minimal downtime

Redefine consistency with a network that never goes down. Our 99.99% uptime promise ensures you’re always available

Multi-device access

Access your customisable dashboard across all devices and operating systems and stay productive on the go

You can trust us

  • 4.6 out of 5
  • 4.8 out of 5
  • 4 out of 5
  • 4.7 out of 5

Give every patient the VIP treatment with
our sophisticated solutions

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Unmatched solutions. For every industry.

Financial services

Have secure conversations. Enhance outreach with auto-diallers, resolve disputes with call recordings and safeguard sensitive data with multi-layer security measures.

Read more

Healthcare

Enhance your patient experience—manage appointments via your dashboard, schedule reminders with an IVR, and deploy outbound calls to facilitate teleconsultation.

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Education

Prioritise learning. Invite student queries with a free phone number, offer quick connections with an auto-attendant and deliver important updates with custom message-on-hold.

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Retail

Keep up with customer demand. Automate outbound communications to deliver updates, use ring groups for smart call routing, and leverage integrations to manage client interactions.

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Professional services

Stay productive always. Recall important details with call notes, deliver instant updates with SMS and voice broadcasts, and ensure call quality with monitoring, whisper and barge.

Read more

Reach your customers
all across the globe.

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All your favourite apps together

Flexible integrations with powerful tools. Look after every business need on one platform.

Office 365
Salesforce
Microsoft Teams
Google Contacts
Dynamics 365
G-Suite
Freshdesk
Sugar CRM
Vtiger CRM
Zoho CRM
Bullhorn
Acefone
Bitrix24
HubSpot CRM
Pipedrive
Freshsales
Google Sheets
Zendesk
LeadSquared CRM
Microsoft Azure

Elevate your business to superior levels

Call forwarding

Greet callers and route them to the best-suited agent, or enable self-service and feedback with multi-level menus

Call transfer

Distribute incoming calls among the staff based on parameters like work hours, availability, specialisation, etc

Call recording

Transfer calls to informed reps or other departments during an ongoing call with absolute ease

Advanced call reporting

Computer telephony integration lets you forward calls to a computer with screen popups. Any device, any time

Missed call alerts

Convert Website visitors to customers by enabling call initiation with a simple click on your page’s contact button

Voicemail-to-email

Real-time performance indicators to gauge the quality of conversations and refine customer service accordingly

View all features

Resource library

Learn how to make the most of your business communication system.

7 Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost...
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How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic...
Read more
How and Why to Get a Free Phone Number in the UK
No matter how rapidly technology advances, it...
Read more
 
PreviousNext

X Steps to Boost Productivity in Hybrid Work Environment
The CoVID-19 pandemic has impacted almost…
Read more

How small businesses benefit from Hosted IVR systems
Implementing hosted IVR systems in a fantastic…
Read more

How and Why to Get a Free Phone Number in the UK
No matter how rapidly technology advances, it…
Read more

Visit Our Library

Plans & pricing

Choose the plan that's right for your company. All plans include a 30 day free trial.

Bill Monthly

Standard
Best for indivisuals
£7
user/month*
Try for Free

Popular
Business
Best for growing teams
£13
user/month*
Try for Free

Premium
Best for large teams or enterprises
£19
user/month*
Try for Free


Bill Anually

Standard
Best for indivisuals
£7
user/month*
Try for Free

Popular
Standard
Best for indivisuals
£7
user/month*
Try for Free

Standard
Best for indivisuals
£7
user/month*
Try for Free


  • Bill Monthly
  • Bill Anually
Standard
Best for Indivisuals
7
user/month*
Popular
Business
Best for growing teams
13
user/month*
Premium
Best for large teams
19
user/month*
Standard
Best for Indivisuals
27
user/month*
Popular
Business
Best for growing teams
93
user/month*
Premium
Best for large teams
59
user/month*

Found a better price? Let us know -
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Frequently asked questions

Do I need to hire IT experts to manage my VoIP system?

No, that won’t be necessary. VoIP is easy to use and understand—involving plug-and-play services that can be used by anyone. The intuitive portal that Acefone offers requires no technical expertise to navigate through and customise.
You will also get scheduled reports without the need for any personnel manually creating them. Meanwhile, you’ll have technical support from our experts at all times.

What is the recommended broadband speed for a cloud phone system?

This depends entirely on the number of calls you will be receiving or making (call volumes). For example, a connection speed of 4Mbps should be sufficient to handle up to 10 high-quality voice calls at once.

If I move offices, will I have to restart my phone services?

Not at all––the cloud offers easy portability and scalability. You don’t even need to bring in a technician to run the phone wires at the new office. Simply take your computer and/or handset to the new location, connect to the broadband network, and start using your VoIP phone service right away.

Will I lose any business landline phone features if I switch to VoIP?

No, you’ll be able to access all your desk phone features—and a lot more—with Acefone.

I have agents based in different locations. Will they be able to access the services without issues?

Certainly. Since all the services are cloud-hosted, you can authorise people to access the system, make calls, and complete various tasks from anywhere in the world.

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Solutions

  • Cloud Phone System
  • Free Phone Number
  • Outbound Contact Centre
  • Inbound Contact Centre
  • Voice API
  • SMS API
  • SIP Trunking

Industries

  • Small Business
  • Enterprise
  • Healthcare
  • Education
  • Retail
  • Finance Industry
  • Professional Services

Our Company

  • Contact Us
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Integrations

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  • Salesforce
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  • Microsoft Dynamics 365
  • Zendesk
  • Freshdesk

Contact Us

[email protected]
1888-859-0450

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