Big communication for small businesses
Put your best foot forward with customers and manage your team better. All with a cloud communication system that is built for startups.
Have secure conversations. Enhance outreach with auto-diallers, resolve disputes with call recordings and safeguard sensitive data with multi-layer security measures.Read more
Enhance your patient experience—manage appointments via your dashboard, schedule reminders with an IVR, and deploy outbound calls to facilitate teleconsultation.Read more
Prioritise learning. Invite student queries with a free phone number, offer quick connections with an auto-attendant and deliver important updates with custom message-on-hold.Read more
Keep up with customer demand. Automate outbound communications to deliver updates, use ring groups for smart call routing, and leverage integrations to manage client interactions.Read more
Stay productive always. Recall important details with call notes, deliver instant updates with SMS and voice broadcasts, and ensure call quality with monitoring, whisper and barge.Read more
Greet callers and route them to the best-suited agent, or enable self-service and feedback with multi-level menus
Distribute incoming calls among the staff based on parameters like work hours, availability, specialisation, etc
Transfer calls to informed reps or other departments during an ongoing call with absolute ease
Computer telephony integration lets you forward calls to a computer with screen popups. Any device, any time
Convert Website visitors to customers by enabling call initiation with a simple click on your page’s contact button
Real-time performance indicators to gauge the quality of conversations and refine customer service accordingly
Do I need to hire IT experts to manage my VoIP system?
No, that won’t be necessary. VoIP is easy to use and understand—involving plug-and-play services that can be used by anyone. The intuitive portal that Acefone offers requires no technical expertise to navigate through and customise.
You will also get scheduled reports without the need for any personnel manually creating them. Meanwhile, you’ll have technical support from our experts at all times.
What is the recommended broadband speed for a cloud phone system?
This depends entirely on the number of calls you will be receiving or making (call volumes). For example, a connection speed of 4Mbps should be sufficient to handle up to 10 high-quality voice calls at once.
If I move offices, will I have to restart my phone services?
Not at all––the cloud offers easy portability and scalability. You don’t even need to bring in a technician to run the phone wires at the new office. Simply take your computer and/or handset to the new location, connect to the broadband network, and start using your VoIP phone service right away.
Will I lose any business landline phone features if I switch to VoIP?
No, you’ll be able to access all your desk phone features—and a lot more—with Acefone.
I have agents based in different locations. Will they be able to access the services without issues?
Certainly. Since all the services are cloud-hosted, you can authorise people to access the system, make calls, and complete various tasks from anywhere in the world.
The whole process of signing up has been easy and friendly and I am really impressed so far. Very good pricing too.