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Auto Dialer

Best Auto Dialer
For Outbound Calling

Reach 2x more high-intent leads with
smart ratio and preview dialer software.

Save up to 30% on our plans.

stars grn 1500+ Ratings

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Trusted by leading brands
across the globe

jaguar
casio
sap
michelin
cipla
bcg
nec
uber
honda

5.2K+ Global Customers

More than 5000 businesses trust Acefone's interactions suite for their business communication.

4.7 stars black Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

2.5B+ Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

50% More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

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Auto Dialer Overview

Stand Out with Acefone’s Contact Center Dialer

maximize outreach

Maximize Outreach

Reach out to more promising leads faster with predictive, progressive, and preview dialing.

manage calls efficiently

Manage Calls Efficiently

Manage call queues effectively through intelligent routing and reduce waiting times.

optimize communication

Optimize Communication

Help agents have better interactions by providing contextual scripts and tracking outcomes.

Auto Dialer Software Benefits

Why Get Acefone's contact center dialer
for your business?

Acefone’s outbound call center solution offers powerful tailor-made features to streamline your calling operations. From handling high volume calls and managing leads across multiple devices to integrating with third party applications, the dialer does it all. Here are some ways we can help your business as well.

limitless scalability

Limitless Scalability

Handle fluctuations in call volume by quickly scaling your auto dialer without any hefty charges.

efficient interaction monitoring

Efficient Interaction Monitoring

Track and analyze agent-customer conversations to identify gaps and devise improvement plans.

risk management

Risk Management

Avoid unnecessary shutdowns with redundant cloud resources and constant data backups.

omnichannel integration

Omnichannel Integration

Manage customer interactions across voice, WhatsApp, SMS, and video channels from one platform.

Have Questions?

Learn about Acefone's automated dialer from our experts.

Popular Contact Center Dialer Features

automated dialing

Automated Dialing

Contact leads faster with predictive, progressive, and preview dialing.

intelligent call routing

Intelligent Call Routing

Ensure customers reach the right agent quickly with skill-based routing.

blended call handling

Blended Call Handling

Enable switching between inbound and outbound calls based on volume.

real time monitoring

Real-Time Monitoring

Monitor ongoing calls and jump-in to assist agents whenever needed.

dynamic scripting

Dynamic Scripting

Provide agents with contextual scripts in real time to improve conversations.

post call surveys

Post-Call Surveys

Automatically collect feedback after calls to assess customer satisfaction.

See how it works

Explore Acefone's VoIP Business Phone System

Value Based Auto Dialer Pricing, from $10.99/-

Save up to 30% on all plans and get:

  • Unlimited Calling
  • One DID Number
  • One Year CDR
  • & more...
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quote icon blue

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

Want to learn more about automated dialer software (FAQs)?

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An auto dialer system, also known as an outbound call center software, automatically dials phone numbers from a list, helping you reach out to more leads faster. It works by dialing multiple numbers simultaneously and connecting calls based on agents’ availability.

There are primarily four types of auto dialing systems:

  • Progressive Dialer

    This type of dialer dials numbers sequentially, waiting for the previous call to be answered or disconnected before dialing the next. It is easy to use but can be time-consuming.

  • Predictive Dialer

    This dialer uses algorithms to predict the likelihood of a call being answered and dials multiple numbers simultaneously. It's highly efficient but can lead to high abandonment rates if not properly configured.

  • Preview Dialer

    A preview dialer displays the next number to be dialed to the agent before connecting the call, giving them time to prepare. It's suitable for agents who need more time to research prospects.

  • Manual Agent-Initiated Call

    This is the most basic type of dialing, where agents manually dial numbers using their phones or a dialer interface. It provides full control but can be time-consuming.

Auto dialers are automated systems that dial numbers from a list, significantly increasing call volume and productivity. They support various dialing modes, such as preview, progressive, and predictive, and often include advanced features like call recording, call scripting, and CRM integration. This makes them ideal for larger call centers where efficiency and high call volume are essential.

Alternatively, with manual dialers, agents have to dial each number from a list. This approach offers greater control over the timing and pace of calls, allowing agents to tailor their approach to each individual caller. However, it can be time-consuming and inefficient for large call volumes.

Outbound dialing systems use algorithms to determine optimal call timing for agents. By analyzing average call durations and connection rates, they efficiently sequence outbound calls to minimize agent downtime and maximize productivity.

When a call goes unanswered, dialing systems automatically move to the next number on a pre-uploaded list, eliminating the need for agents to manually search for contacts or wait for connections. This streamlined process enables agents to allocate more time to engaging with leads and customers, ultimately improving overall efficiency and effectiveness.

Auto dialers can make varying numbers of calls per hour depending on the dialing mode. In progressive mode, it can make 60-80 calls per hour, while in predictive mode, it can handle 100-200 calls per hour. Power mode allows for 60-70 calls per hour.

Auto dialers typically require a stable internet connection and compatible hardware, such as computers or telephony systems.

The features you need to look for in outbound call center software vary according to your company’s dialing needs. Here are a few basic functionalities you should look for:

  • Automated dialing

    Efficiently manages outbound calling with different dialing modes.

  • Call scripting

    Pre-written scripts to guide agents through conversations. Some advanced solutions like Acefone also provide dynamic scripts that get updated according to customer’s response during an ongoing call.

  • Call recording

    Captures calls for quality assurance, training, and compliance purposes.

  • Analytics

    Offers real-time and historical data on call metrics, agent performance, and campaign effectiveness.

  • Integration with CRM systems

    Enables seamless data synchronization and customer information access.

  • Compliance features

    Helps businesses adhere to regulations like TCPA and GDPR.

Here are a few challenges you might face while using a new outbound call center software:

  • High Call Volume

    Sudden increase in call volume can overwhelm your agents, impact their morale, and cause quality issues. Agents may also rush through calls or provide subpar services.

  • Legal Compliance Issues

    If your outreach campaign fails to comply with regulations like TCPA or GDPR, you can be subject to hefty fines and legal penalties.

  • Data Privacy Concerns

    Without proper security measures, sensitive customer data can be compromised, leading to legal consequences and damage to your company's reputation.

  • Technical Difficulties

    System downtime, software glitches, or hardware failures can disrupt operations and lead to lost revenue.

All these challenges, even though prevalent, can be avoided with the right solution. You should select an outbound call center software solution like Acefone that offers advanced features like intelligent routing, N+1 redundant infrastructure, and DnD scrubbing to fail-proof your dialing system.

To know the detailed plans and packages for auto dialer, you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.

Yes, auto dialers can be used for telemarketing purposes, but they must follow regulatory requirements laid down by TCPA in the US, GDPR across Europe, and TRAI in India.

Selecting the best cloud-based dialer depends on your specific needs and priorities. Factors to consider include:

  • Features

    The solution should offer key features that you need, such as predictive dialing, call recording, CRM integration, and detailed analytics reports.

  • Pricing

    Check if the provider has flexible pricing plans that fit your budget.

  • Scalability

    Ensure that the dialer can easily adapt to your current and future call volume.

  • Customer support

    Get a detailed understanding about the provider’s capacity to provide support. Check whether it is available round-the-clock.

  • Ease of use

    Make sure the interface is intuitive and easy for your team to learn.

  • Compliance

    Ask your provider about the steps they take to comply with relevant regulations like TCPA and GDPR.

At Acefone, you can get all of this and other essential cloud telephony services at just $16.99. Talk to our solutions experts today!

At Acefone, our onboarding experts help you set up your auto dialer system step by step until you're ready to make calls.

You're at the start of something special.

Try our cloud communication solutions today.

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Please select numbers of users required.
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