Auto Dialer
Best Auto Dialer
For Outbound Calling
Reach 2x more high-intent leads with
smart ratio and preview dialer software.
Save up to 30% on our plans.
Sign up for a demo today!
No cards needed for registration
Trusted by leading brands
across the globe
5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7 Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Stand Out with Acefone’s Contact Center Dialer
Maximize Outreach
Reach out to more promising leads faster with predictive, progressive, and preview dialing.
Manage Calls Efficiently
Manage call queues effectively through intelligent routing and reduce waiting times.
Optimize Communication
Help agents have better interactions by providing contextual scripts and tracking outcomes.
Auto Dialer Software Benefits
Why Get Acefone's contact center dialer
for your business?
Acefone’s outbound call center solution offers powerful tailor-made features to streamline your calling operations. From handling high volume calls and managing leads across multiple devices to integrating with third party applications, the dialer does it all. Here are some ways we can help your business as well.
Limitless Scalability
Handle fluctuations in call volume by quickly scaling your auto dialer without any hefty charges.
Efficient Interaction Monitoring
Track and analyze agent-customer conversations to identify gaps and devise improvement plans.
Risk Management
Avoid unnecessary shutdowns with redundant cloud resources and constant data backups.
Omnichannel Integration
Manage customer interactions across voice, WhatsApp, SMS, and video channels from one platform.
Have Questions?
Learn about Acefone's automated dialer from our experts.
Popular Contact Center Dialer Features
Automated Dialing
Contact leads faster with predictive, progressive, and preview dialing.
Intelligent Call Routing
Ensure customers reach the right agent quickly with skill-based routing.
Blended Call Handling
Enable switching between inbound and outbound calls based on volume.
Real-Time Monitoring
Monitor ongoing calls and jump-in to assist agents whenever needed.
Dynamic Scripting
Provide agents with contextual scripts in real time to improve conversations.
Post-Call Surveys
Automatically collect feedback after calls to assess customer satisfaction.
See how it works
Explore Acefone's VoIP Business Phone System
Seamless CRM-Dialer Integrations
Customize dialer for your business with your preferred CRMs and helpdesk software.
Explore all integrationsValue Based Auto Dialer Pricing, from $10.99/-
Save up to 30% on all plans and get:
- Unlimited Calling
- One DID Number
- One Year CDR
- & more...
When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.
Lee M.
Manager, Medical Practice
Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.
Patryk Weglarz
United Kingdom
My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.
Gordon R.
Director, Airlines/Aviation
Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.
William A.
Director, Financial Services
Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.
Gemma L.
Proprietor, Accounting
Next Gen Communication Suite for Your Business
Want to learn more about automated dialer software (FAQs)?
Chat with an ExpertWhat is an auto dialer system?
An auto dialer system, also known as an outbound call center software, automatically dials phone numbers from a list, helping you reach out to more leads faster. It works by dialing multiple numbers simultaneously and connecting calls based on agents’ availability.
How many types of automated dialing systems are there?
There are primarily four types of auto dialing systems:
-
Progressive Dialer
This type of dialer dials numbers sequentially, waiting for the previous call to be answered or disconnected before dialing the next. It is easy to use but can be time-consuming.
-
Predictive Dialer
This dialer uses algorithms to predict the likelihood of a call being answered and dials multiple numbers simultaneously. It's highly efficient but can lead to high abandonment rates if not properly configured.
-
Preview Dialer
A preview dialer displays the next number to be dialed to the agent before connecting the call, giving them time to prepare. It's suitable for agents who need more time to research prospects.
-
Manual Agent-Initiated Call
This is the most basic type of dialing, where agents manually dial numbers using their phones or a dialer interface. It provides full control but can be time-consuming.
What is the difference between manual dialer and auto dialer?
Auto dialers are automated systems that dial numbers from a list, significantly increasing call volume and productivity. They support various dialing modes, such as preview, progressive, and predictive, and often include advanced features like call recording, call scripting, and CRM integration. This makes them ideal for larger call centers where efficiency and high call volume are essential.
Alternatively, with manual dialers, agents have to dial each number from a list. This approach offers greater control over the timing and pace of calls, allowing agents to tailor their approach to each individual caller. However, it can be time-consuming and inefficient for large call volumes.
How does an automated dialing system work?
Outbound dialing systems use algorithms to determine optimal call timing for agents. By analyzing average call durations and connection rates, they efficiently sequence outbound calls to minimize agent downtime and maximize productivity.
When a call goes unanswered, dialing systems automatically move to the next number on a pre-uploaded list, eliminating the need for agents to manually search for contacts or wait for connections. This streamlined process enables agents to allocate more time to engaging with leads and customers, ultimately improving overall efficiency and effectiveness.
How many calls can an auto dialer make?
Auto dialers can make varying numbers of calls per hour depending on the dialing mode. In progressive mode, it can make 60-80 calls per hour, while in predictive mode, it can handle 100-200 calls per hour. Power mode allows for 60-70 calls per hour.
Do auto dialers require any specific infrastructure?
Auto dialers typically require a stable internet connection and compatible hardware, such as computers or telephony systems.
What features should I look for in an outbound call center software solution?
The features you need to look for in outbound call center software vary according to your company’s dialing needs. Here are a few basic functionalities you should look for:
-
Automated dialing
Efficiently manages outbound calling with different dialing modes.
-
Call scripting
Pre-written scripts to guide agents through conversations. Some advanced solutions like Acefone also provide dynamic scripts that get updated according to customer’s response during an ongoing call.
-
Call recording
Captures calls for quality assurance, training, and compliance purposes.
-
Analytics
Offers real-time and historical data on call metrics, agent performance, and campaign effectiveness.
-
Integration with CRM systems
Enables seamless data synchronization and customer information access.
-
Compliance features
Helps businesses adhere to regulations like TCPA and GDPR.
What are the disadvantages of using outbound call center software?
Here are a few challenges you might face while using a new outbound call center software:
-
High Call Volume
Sudden increase in call volume can overwhelm your agents, impact their morale, and cause quality issues. Agents may also rush through calls or provide subpar services.
-
Legal Compliance Issues
If your outreach campaign fails to comply with regulations like TCPA or GDPR, you can be subject to hefty fines and legal penalties.
-
Data Privacy Concerns
Without proper security measures, sensitive customer data can be compromised, leading to legal consequences and damage to your company's reputation.
-
Technical Difficulties
System downtime, software glitches, or hardware failures can disrupt operations and lead to lost revenue.
All these challenges, even though prevalent, can be avoided with the right solution. You should select an outbound call center software solution like Acefone that offers advanced features like intelligent routing, N+1 redundant infrastructure, and DnD scrubbing to fail-proof your dialing system.
How much does an auto dialer cost?
To know the detailed plans and packages for auto dialer, you can head over to our pricing page. At Acefone, you get value centric features at highly competitive rates.
Can auto dialers be used for telemarketing?
Yes, auto dialers can be used for telemarketing purposes, but they must follow regulatory requirements laid down by TCPA in the US, GDPR across Europe, and TRAI in India.
Which is the best cloud based dialer?
Selecting the best cloud-based dialer depends on your specific needs and priorities. Factors to consider include:
-
Features
The solution should offer key features that you need, such as predictive dialing, call recording, CRM integration, and detailed analytics reports.
-
Pricing
Check if the provider has flexible pricing plans that fit your budget.
-
Scalability
Ensure that the dialer can easily adapt to your current and future call volume.
-
Customer support
Get a detailed understanding about the provider’s capacity to provide support. Check whether it is available round-the-clock.
-
Ease of use
Make sure the interface is intuitive and easy for your team to learn.
-
Compliance
Ask your provider about the steps they take to comply with relevant regulations like TCPA and GDPR.
At Acefone, you can get all of this and other essential cloud telephony services at just $16.99. Talk to our solutions experts today!
How do I get started with auto dialer software?
At Acefone, our onboarding experts help you set up your auto dialer system step by step until you're ready to make calls.
Read More About VoIP Dialer Systems
Grow your business with the right information at your fingertips
You're at the start of something special.
Try our cloud communication solutions today.