Ace X Contact Center Studio
All-in-one Contact Center Solution
Drive sales and deliver faster customer support with Acefone's comprehensive contact center solution.
Get 10% off on annual plans.
Trusted by leading organisations
across the globe
5.2K+ Global Customers
More than 5000 businesses trust Acefone's interactions suite for their business communication.
4.7 Rated by Users
Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.
2.5B+ Built for Volume
Our servers run more than 2.5 billion calls annually without sacrificing quality.
50% More Productivity
Drive up agent productivity & efficiency by reducing their idle time between calls.
Optimize Communication with Ace X Contact Center Solution
Accelerate Lead Generation
Have quality interactions with leads and new customers to boost the business revenue.
Enhance Customer Service
Deliver world-class customer support by efficiently routing and managing inbound calls.
Monitor Agent Performance
Review agents' performance by accessing all the contact center data on a single dashboard.
Have Questions?
Learn about Acefone's Contact Center Studio from our experts.
Popular Features of Contact Center Studio
Auto Dialers
Improve agent productivity with automated ratio and preview dialers.
Skill-based Routing
Route calls efficiently to the relevant agent, reducing customers' wait time.
Call Monitoring
Listen to ongoing customer calls and assist agents in real-time if required.
Reporting and Analytics
Get detailed call reports containing key metrics and customer call trends.
Interactive Voice Response
Create multi-level IVR menus to direct customers to the right department.
Sticky Agent
Let customers connect with the same agent even if the call disconnects.
Why Choose Ace X Contact Center Studio?
Amplify Lead Generation
Use advanced call capabilities like auto dialers, call monitoring, whisper and barge to efficiently handle more leads.
- Use AI filters to avoid junk & irrelevant calls
- Get preloaded call scripts and message templates
- Enable live call notes for agents' convenience
Improve Customer Service
Handle high incoming call volumes with smart queue management, interactive voice response, and other advanced calling features.
- Increase agent productivity with custom workflows
- Reduce call drop rates with auto call distribution
- Provide 24/7 customer services with ease
Gather Insights
Get key insights into your agents’ performance by tracking live and recorded customer interactions.
- Review how efficiently agents communicate
- Identify areas where agents need more training
- Assess call quality with Customer Satisfaction Score
Leverage Cloud Technology
Access a fully functional cloud solution to ensure your business operations run unhindered.
- Setup your contact center in minutes
- Let agents manage calls remotely
- No risk of shutdown with constant data backup
Contact Center Studio Integrations
Powerful CRM integrations to break down communication silos
Explore all integrationsExplore Acefone's flexible plans and calculate your savings
When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.
Lee M.
Manager, Medical Practice
Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.
Patryk Weglarz
United Kingdom
My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.
Gordon R.
Director, Airlines/Aviation
Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.
William A.
Director, Financial Services
Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.
Gemma L.
Proprietor, Accounting
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