WhatsApp Call Center

Manage call center operations swiftly over WhatsApp Business

Make insightful and convenient conversations with
customers over a platform they are comfortable with.

Pricing

Save up to 30% on our plans.

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Global Customers

More than 15k businesses trust Acefone's interactions suite for their business communication.

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Rated by Users

Rated among the top providers by thousands of users across Capterra, G2, Trustpilot & more.

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Built for Volume

Our servers run more than 2.5 billion calls annually without sacrificing quality.

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More Productivity

Drive up agent productivity & efficiency by reducing their idle time between calls.

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WhatsApp Business Center Overview
  1. Home
  2. Solutions
  3. WhatsApp Business Center

Engage, Convert, and Retain Customers

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Sales & Lead Nurturing

Engage leads instantly via WhatsApp calls to accelerate conversion and execute proactive follow-ups, reminders, and personalized offers.

secure call

Authentication & Verification

Confirm customer identity securely via WhatsApp calls, strengthening fraud prevention strategies through real-time verification.

supervise call quality

HR & Internal Communication

From onboarding employees to sharing quick updates via WhatsApp business calls, address rapid crisis communication and emergency updates too.

business phone system

What is the difference between WhatsApp Business and normal WhatsApp?

WhatsApp and WhatsApp Business serve different purposes tailored to distinct audiences. WhatsApp Business is specifically built for professional communication with customers, letting you create a verified business profile. A complete profile with a business name, description, operating hours, website links, and catalogs etc.

business phone service

What is the WhatsApp Business calling API?

Unlike personal WhatsApp, the business version supports API integration, allowing seamless connections with CRMs, chatbots, and other business systems. This makes it scalable for multi-agent teams and enterprise-grade operations. When integrated through platforms like Acefone, it enables advanced features such as call logging and even video conferencing—something not available in the standard version.

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How does WhatsApp Business work with Acefone?

Acefone introduces a complete communication suite, combining interactions from multiple channels into a unified inbox—voice, text, video, SMS. WhatsApp business plays a vital role here, making voice and text communication convenient for users globally. Intwined with Acefone’s Interactions Hub, it allows users to hold conversations via messaging and voice calls. Together with Acefone’s video conferencing, they give businesses from different regions a common communication channel, without paying substantial charges.

WhatsApp Call Center Benefits

Seamless, Secure, and Compliant WhatsApp Business Calls

Acefone’s WhatsApp Call center offers your business, empowering sales and marketing campaigns. Stay ahead of the competition with advanced voice and integration capabilities and convert more leads into valuable deals.

enhanced customer engagement

Enhanced Customer Engagement

Make multi-channel interactions smoother for agents and customers alike.

reduced operational costs

Reduced Operational Costs

WhatsApp communication costs significantly less than traditional phone systems.

reduced customer churn

Reduced Customer Churn

Rapidly addressing customer issues improves overall satisfaction and reduces churn rates.

robust security compliance

Robust Security & Compliance

Secure all customer communications with WhatsApp’s built-in encryption.

Have Questions?

Learn about Acefone's Whatsapp Business Center from our experts.

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Features that elevate your business communication

click to call api

Click to call

Select recipient number, hit dial, and connect with customers instantly.

auto call distribution

Unified Inbox

View your communication from all channels in a single panel.

smart call routing

Call Scheduling

Schedule alerts and triggers for missed calls from warm leads.

live call monitoring

Video Conferencing

Set video meetings for authentication, training, and product demonstrations.

automated dialing

Campaign Management

Effortlessly handle campaigns for multiple goals and regions from a single screen.

call disposition

Disposition notes

Add conversation outcomes and vital notes for later references.

See how it works

Explore Acefone's VoIP Phone System

WhatsApp Call Center Integrations

Customize your WhatsApp call center for your business with preferred CRMs and helpdesk services.

zendesk

Zendesk
zoho

Zoho
salesforce

Salesforce
leadsquared

Leadsquared CRM
hubspot

HubSpot CRM
freshworks

Freshworks
freshdesk

Freshdesk
bitrix

Bitrix24
kapture

Kapture CRM
msteams

MS Teams
google

Google Workspace
dynamic 365

MS Dynamics 365
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Value Based WhatsApp Call Center Pricing, from $19.99/-

Save up to 30% on all plans and get:

  • Unlimited Calling
  • One DID Number
  • One Year CDR
  • & more...
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quote icon blue

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

capterra

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

trustpilot

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

capterra

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

capterra

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

capterra

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

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Frequently Asked Questions

What is WhatsApp call center software?

WhatsApp call center software enables businesses to manage customer conversations, calls, and support activities through WhatsApp Business. It helps agents handle interactions efficiently with features like unified inbox, automation, and CRM integrations.

WhatsApp Business calling allows businesses to connect with customers through WhatsApp Business calling . It enables faster communication, personalized support, and convenient interactions using a platform customers already use regularly.

Businesses can set up a WhatsApp call center by integrating WhatsApp Business with a communication platform like Acefone that supports calling, automation, CRM connectivity, and agent management tools. This helps streamline customer support and sales conversations.

WhatsApp customer support software with CRM integration connects customer conversations with platforms like Salesforce, Zoho, HubSpot, and Freshdesk. These integrations help businesses manage customer data, automate follow-ups, and improve engagement.

A WhatsApp calling API solution allows businesses to integrate WhatsApp voice communication capabilities into their existing applications or customer support systems. It enables automated workflows, scalable communication, and better customer engagement.

Acefone WhatsApp Call Center helps businesses manage customer conversations through WhatsApp Business with features like unified inbox, call scheduling, campaign management, CRM integrations, and secure voice communication for better customer experiences.

Yes, WhatsApp call center software can reduce support costs by enabling digital communication, automating repetitive tasks, improving agent productivity, and reducing dependency on traditional calling systems while maintaining effective customer engagement.

Businesses should look for features like click-to-call, unified inbox, smart call routing, call monitoring, campaign management, CRM integrations, analytics, and automation tools to deliver efficient and personalized WhatsApp customer support.

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