Xtract - Conversational 
AI Analytics
Xtract scores 100% of your bot and agent calls automatically. Catch compliance gaps, coach agents, and improve your bot without adding QA headcount.
Xtract is used across 15,000+ contact centers on the Acefone platform
Join Hands With Acefone's
AI Conversation
Analytics Software
Replace assessing random calls with full-call coverage. Auto evaluate every call with AI for tone, compliance, empathy
Xtract: AI AnalyticsWhat Are Conversational AI Analytics?
Conversational AI Analytics uses NLP, machine learning, and sentiment analysis to automatically evaluate every customer interaction: voice bot calls, agent calls, and chat without human review. For contact centers running AI voice agents, it closes the critical blind spot
Increasing ConversionsHow AI Call Analytics Improve Sales Conversions?
AI call analytics identifies high-intent phrases, buyer objections, and missed opportunities in every recorded call. It tags the patterns that close deals and flags risk signals: hesitation, churn language, competitor mentions. For teams running voice bots alongside human agents, the impact compounds.
Why Xtract AnalyticsWhy Does Your Business Need AI Speech Analytics?
AI speech analytics ensures 100% of calls are automatically transcribed, scored, and categorized. If you’re running voice bots alongside human agents, this matters twice over. Your bot never gets tired, but it also never self-corrects. Xtract gives you the visibility to catch compliance gaps, retrain agents, and improve your bot's scripts.
Join Hands With Acefone's
Xtract Scores Every Call
Your Bot and Team Makes
100% Call Coverage
Your QA team might review 50 calls a day. Xtract scores every call your bot and agents handle against the same criteria, every time.
Real-Time Sentiment Flags
Xtract detects when a customer's tone shifts. Supervisors get alerted before the call escalates.
Compliance on Every Call
Every missed legal disclosure, every non-compliant phrase flagged automatically.
Coaching With Real Call Data
Stop coaching on gut feel. Xtract surfaces the calls where agents lost deals, missed scripts, or dropped FCR.
Identify What Closes Deals
Tag every objection and agent response. See which rebuttals win. Feed the winning phrases back into your Voice Bot scripts.
Catch Churn Before It Happens
Flag cancellation language, competitor mentions, and frustration signals the moment they appear.
Insights Pushed to Your CRM Automatically
Tag and categorize every call, then push the data directly into Salesforce, HubSpot, or Zoho.
Qualify Leads From Call Transcripts
Read buying signals. High-intent calls get tagged and pushed to your sales queue before the lead goes cold.
How we help businesses scale
Homelane is connecting with more customers using Acefone’s dialers
Explore Our Products
Products Used
Contact Center Studio
Integration
Salesforce
productivity
connectivity
Features
What Powers Acefone’s
Call Center Analytics
Bot + Agent in One Dashboard
- Connects directly to the entire AceX ecosystem
- Bot and agent calls in a single view
- No separate setup
- No third-party integration required
Automated Scoring, No Manual Setup
- Keyword & Intent Tag Highlight
- Automated Call Scoring
- Call summarization
- Call Quality Checklist
- KPI Adjustment Dashboard
Multilingual Analysis
- 99 languages supported
- Multilingual call transcription
- Automatic topic identification
- Natural Language Detection in single call
- Instant Call Recording Availability
Post-Call Action Points for Every Agent
- Discussion Points Extraction
- Automated Action Points Prepared
- Agent Call Input Scoring
- Agents involved list in single call
- Emotions detected as Moments
Enablement
One Dashboard.
Three Different Views.
For CX Leaders
See compliance risk, churn trends, and sentiment shifts across all bot and agent calls.
For Contact Center Managers
Get coaching queues without manually reviewing a single recording.
For Agents
Know exactly what to improve before the next coaching session.
Industry
Xtract Across Your Industry
BFSI (Banking, Financial Services, and Insurance)
Every collections call scored for DPDPA and RBI compliance automatically.
- Fraud detection
- Compliance Monitoring
- Risk Assessment
Healthcare
100% of patient support calls reviewed for empathy, accuracy, and protocol adherence.
- Patient support
- Feedback analysis
- Quality monitoring
Retail & Ecommerce
Identify which calls ended in a return. Which ended in an upsell.
- Customer Feedback
- Sales Enablement
- Upselling & Cross-selling
Telecom
Score every interaction automatically for churn prediction, service issue flags, and sales opportunities.
- Churn Prediction
- Service Optimization
- Sales Monitoring
Add Xtract to Your Stack Today
You're at the start of something special.
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Creating Customer Delight for
Brands that Value CX
Increased Call
Connectivity
“Acefone helped our agent productivity grow by 3x, scaling from 100 to 300 calls per day.”
Suresh V.
Head of CX, Homelane