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CLOUD TELEPHONY + ZENDESK INTEGRATION

Calls, Logs, and Tickets. All with Zendesk.

Combine Acefone’s best-in-class cloud communication services with Zendesk’s
intuitive CRM and build lasting customer relationships.

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Integrate your way to business success. Get:

complete call control

Call From Zendesk

  • Dial any lead straight from Zendesk
  • Log and access all calls from the CRM
  • No separate phone app needed to open
emails that do more

Identify Callers with Ease

  • Preview ticket and contact history
  • Data visible the moment calls arrive
  • No more searcing data mid-call
calls that convert

Auto-Ticket Every Call

  • Enable once while setting up Zendesk
  • Auto lead generation on every call
  • No manual data entry needed afterward

Steps to Integrate with Zendesk

step 1 integrations grid

STEP 1

Enabling Zendesk on Acefone

    Go to Services → Integrations → Zendesk → Enable

  • Enter your domain, user, and email details
  • Turn on auto-ticketing if you want it
  • Download the integration package
step 2 enable modal

STEP 2

Installing Latest Zendesk Package

    In Zendesk Admin Center, go to Apps and Integrations

  • Upload package as a private app
  • Install it for your account
  • No code, no marketplace approval wait
step 3 authorise

STEP 3

Authorise your agent accounts

    Each agent signs in once to activate calling inside their Zendesk workspace

  • One sign-in per agent needed
  • Calling appears in agent workspace
  • And you’re done! It’s that simple.

Bringing your customers closer
to your business

Every Call Detail, Saved Automatically

Once a call ends, Acefone saves this against the ticket without an agent touching a keyboard.

Auto lead capture

Six fields land on the ticket the second the line drops.

  • Call recording
  • Originating and destination number
  • Call duration
  • Caller location
  • Agent name
  • Disposition tag(s)
flexible and reliable
business simplified

Business, simplified

Enhance productivity and get better results with AI assistance

  • Real-time data from Zendesk on Acefone platform
  • AI solutions like copilot to engage leads better
  • Turn conversations into reports for smarter insights

Cloud data stored in India

All of your Zendesk CRM data sits on Acefone's own cloud infrastructure, with data held in India.

  • Hosted on Acefone's own India infrastructure
  • Meets DPDPA 2023 data localisation rules
  • No call data routed through overseas servers
one integration many advantages

Integrate your contact center with
Zendesk in Three Simple Steps

  • 1 Login to Acefone arrow forward
  • 2 Enable Integration arrow forward
  • 3 Configure Integrations

Frequently Asked Questions

Do I need a developer to set up the Zendesk integration?

No. Setup runs through the Acefone portal and Zendesk Admin Center. Enable the integration, upload the package as a private app, and authorise your agents. No coding involved.

Recording, originating and destination number, call duration, caller location, and the handling agent's name, all attached to the relevant Zendesk ticket or contact.

Yes, if you turn on auto-ticketing during setup. Every call then logs as a ticket without an agent typing it up.

Yes. Click-to-call works from inside Zendesk, so agents dial without opening a separate phone app.

Placeholder — confirm exact Zendesk product/plan compatibility (Support, Talk, Sell, Suite tiers) with the product team before publishing.

Yes. Acefone is a DoT-licensed VNO, ISO 27001:2013 certified, SOC 2 Type 2, and DPDPA 2023 compliant, with India data residency across the stack.

You're at the start of something special.

Try our cloud phone system today.

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