ACE Voice AI Platform
Get Voice AgentsThat HandleReal Calls
Build voice agents that actually hold conversations, handle edge cases, and go live today. No code. No dev dependency. No excuses.
Trusted by 15,000+ businesses across enterprise operations
Why AceX Voice Bot
Voice AI and Telephony, Built to Work Together
Voice AI with Smart Dialers
3x more calling with voice bots live for inbound & outbound campaigns.
500ms response latency
Keep conversations natural with negligible response latency.
Self-hosted LLMs
Run AI enabled conversations on self-hosted LLMs trained for enterprise use cases.
Indian Data Residency
DoT/ TRAI compliant conversations that reside in data centers in India itself.
Xtract- AI analytics
Review transcripts, insights, & call quality with AI to consistently refine conversations.
Voice Bot to Agent Handoff
Let voice agents transfer calls to human agents with full context and call history.
Business Impact
Reduce Repetitive Call Load Without Expanding Your Team
- Up to
4X
Agent
Productivity -
1CR+
Calls Handled
Daily - Avg
5X
Lower Call
Costs -
100%
Calls
QA-Scored
Top Industry Use Cases
One Platform Multiple Conversations
Real calls, real outcomes. Pick a use case to hear how our Voice Agents handle it end-to-end.
Get Started Yourself
How it works
Four Steps. No IT Team.
No Vendor Juggling. Just Live Calls.
No engineering team required. You decide, We build it for you.
Step 1
Define the conversation
Choose the use case, language, knowledge base, guardrails, fallback responses, escalation rules, and the outcome the agent should drive.
Step 2
Test with AI evaluators
Run simulated conversations against your target scenarios. Score the agent on accuracy, completion, tone, and handoff behavior before it reaches customers.
Step 3
Deploy for calls
Connect numbers, campaigns, CRM actions, and schedules. Your agent goes live from the same workspace where it was configured and tested.
Step 4
Refine with Xtract
Review transcripts, outcomes, fallback points, sentiment, and completion trends. Use those insights to improve every next call.
Step 1
Define the conversation
Choose the use case, language, knowledge base, guardrails, fallback responses, escalation rules, and the outcome the agent should drive.
Step 2
Test with AI evaluators
Run simulated conversations against your target scenarios. Score the agent on accuracy, completion, tone, and handoff behavior before it reaches customers.
Step 3
Deploy for calls
Connect numbers, campaigns, CRM actions, and schedules. Your agent goes live from the same workspace where it was configured and tested.
Step 4
Refine with Xtract
Review transcripts, outcomes, fallback points, sentiment, and completion trends. Use those insights to improve every next call.
Voice Bot Growth Journey
Our Voice AI Agent Gets Smarter with Every Call
Monitor what's happening, spot where calls drop or fail, and push improvements without rebuilding from scratch. The loop runs endlessly.
Platform Features
One Platform to Build Every Voice Agent You Will Ever Need
From the first qualification call to the final payment reminder — design and deploy production-grade voice agents for any function. No code. No IT dependency.
Voice Agents
Deploy AI voice agents for collections, lead qualification, or inbound support without writing code or raising an IT ticket.
Outbound Campaigns
Launch bulk outbound call campaigns for payment reminders, recovery, or lead qualification.
Knowledge Base
Add SOPs, FAQs, scripts, or compliance documents, dynamic variables for personalised, context-aware responses.
Call History & Analytics
Every conversation transcribed, QA-scored, and stored automatically. Track sentiment, intent, fallback triggers, and more.
Number Management
Assign numbers to specific agents, campaigns, or inbound queues. Monitor per-number call volume and activity.
Smart Dialers
When a call needs a human agent, AceX transfers it to a live agent with full conversation context.
Industry
Your Industry. Your Language. Your Compliance Rules.
BFSI (Banking, Finance, and Insurance)
Built for Collections, KYC, and Loan Servicing.
- Payment reminders with promise-to-pay capture
- KYC verification and loan eligibility screening
- Automated follow-up callbacks and payment link dispatch
E-COMMERCE & RETAIL
Handle the Diwali Spike Without Hiring for It.
- COD confirmation and order status updates
- Cart abandonment recovery calls within 60 minutes
- Delivery follow-ups, reschedules, and return status
BPO & CONTACT CENTRES
Answer the AI Question in Every Client RFP.
- Routine call handling: password resets, balance checks, FAQs
- Collections, lead qualification, and appointment scheduling for clients
- Multi-client deployments from one AceX account
HEALTHCARE
Fewer No-Shows. Less Time on Hold. More Time on Care.
- OPD appointment booking and reminders
- Post-discharge follow-ups and medication reminders
- TPA and insurance pre-authorisation status checks
LOGISTICS & DELIVERY
More First-Attempt Deliveries. Fewer Support Tickets.
- Pre-dispatch delivery confirmation calls
- Failed delivery follow-up and reschedule
- COD readiness checks and SLA breach alerts
Syncs Perfectly with Tools You Already Use
Our voice agents connect easily with industry leading CRM platforms.
Explore all integrations
Compliance & Reliability
Built for Enterprise Grade Security
1 Cr+ calls a day. 99.5% uptime. One contract.
FAQs
Questions Worth Answering
Before the Demo
Do I need an engineering team to set this up?
No. Your operations manager can configure an agent, test it, and deploy it — without writing code. There's no IT dependency for standard use cases.
What's a realistic timeline to go live?
Standard use cases — lead qualification, FAQ deflection, payment reminders — go live in 48 hours. Workflows that connect to your CRM or existing systems typically take 5–7 working days. Either way, you're running live calls within the same week you start.
Can AceX work with our existing dialer or contact center setup?
Yes. AceX can run as a standalone voice bot layer on your current setup. It also integrates directly with Acefone's Contact Center platform for end-to-end management. If you're already on Acefone, the connection is same-day.
Is the platform compliant for Indian operations?
Yes. All customer data — call recordings, transcripts, personal information — stays within Indian servers. This satisfies the regulatory requirements that apply to customer communication in India. Your legal and compliance teams won't need to raise exceptions.
What languages does the voice bot support?
12+ languages, including Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, and Hinglish. Each agent is configured separately for language. You can run different agents for different language requirements — without rebuilding from scratch.
How is pricing structured?
To know about our voice AI calling plans, feel free to connect with our experts.
Let’s Talk
Let’s Build Smarter Conversations Together
Share your query and we’ll get back with the right solution — fast and hassle-free.
