AI Voice Agents
Smart Virtual Agents That HandleReal Calls
Your ops team builds AI voice agents in hours. No developers. No IT ticket. Handles edge cases, not just scripts.
Trusted by 15,000+ businesses across enterprise operations
Why AceX AI Voice Agents
Voice Agents & Telephony Built to Work Together
Voice AI with Smart Dialers
Run 3x more calls. Voice agents work inbound and outbound campaigns together.
500ms response latency
Keep conversations natural with negligible response latency.
Self-hosted LLMs
Run AI enabled conversations on self-hosted LLMs trained for enterprise use cases.
Indian Data Residency
DoT/ TRAI compliant conversations that reside in data centers in India itself.
Xtract- AI analytics
Review transcripts, insights, & call quality with AI to consistently refine conversations.
Voice Bot to Agent Handoff
Let voice agents transfer calls to human agents with full context and call history.
Business Impact
Reduce Excess Call Load With Scalable AI Voice Agents
- Up to
4X
Agent
Productivity -
1CR+
Calls Handled
Daily - Avg
5X
Lower Call
Costs -
100%
Calls
QA-Scored
Top Industry Use Cases
Voice Agents Built for Every Use Case
Real calls, real outcomes. Pick a use case to hear how our Voice Agents handle it end-to-end.
Get Started Yourself
How it works
Four Steps. No IT Team.
No Vendor Juggling. Just Live Calls.
No engineering team required. You decide, We build it for you.
Step 1
Define the conversation
Choose the use case, language, knowledge base, guardrails, fallback responses, escalation rules, and the outcome the agent should drive.
Step 2
Test with AI evaluators
Run simulated conversations against your target scenarios. Score the agent on accuracy, completion, tone, and handoff behavior before it reaches customers.
Step 3
Deploy for calls
Connect numbers, campaigns, CRM actions, and schedules. Your agent goes live from the same workspace where it was configured and tested.
Step 4
Refine with Xtract
Review transcripts, outcomes, fallback points, sentiment, and completion trends. Use those insights to improve every next call.
Step 1
Define the conversation
Choose the use case, language, knowledge base, guardrails, fallback responses, escalation rules, and the outcome the agent should drive.
Step 2
Test with AI evaluators
Run simulated conversations against your target scenarios. Score the agent on accuracy, completion, tone, and handoff behavior before it reaches customers.
Step 3
Deploy for calls
Connect numbers, campaigns, CRM actions, and schedules. Your agent goes live from the same workspace where it was configured and tested.
Step 4
Refine with Xtract
Review transcripts, outcomes, fallback points, sentiment, and completion trends. Use those insights to improve every next call.
Voice Bot Growth Journey
Our Voice AI Agent Gets Smarter with Every Call
Monitor what's happening, spot where calls drop or fail, and push improvements without rebuilding from scratch. The loop runs endlessly.
Platform Features
Every Voice Agent Feature You Need
Voice Agents
Deploy AI voice agents for collections, lead qualification, or inbound support without writing code or raising an IT ticket.
Outbound Campaigns
Launch bulk outbound call campaigns for payment reminders, recovery, or lead qualification.
Knowledge Base
Add SOPs, FAQs, scripts, or compliance documents, dynamic variables for personalised, context-aware responses.
Call History & Analytics
Every conversation transcribed, QA-scored, and stored automatically. Track sentiment, intent, fallback triggers, and more.
Number Management
Assign numbers to specific agents, campaigns, or inbound queues. Monitor per-number call volume and activity.
Smart Dialers
When a call needs a human agent, AceX transfers it to a live agent with full conversation context.
Get Started Yourself
Industry
Voice Agents Moulded to Your Industry Ops
BFSI (Banking, Finance, and Insurance)
Built for Collections, KYC, and Loan Servicing.
- Payment reminders with promise-to-pay capture
- KYC verification and loan eligibility screening
- Automated follow-up callbacks and payment link dispatch
E-COMMERCE & RETAIL
Handle the Diwali Spike Without Hiring for It.
- COD confirmation and order status updates
- Cart abandonment recovery calls within 60 minutes
- Delivery follow-ups, reschedules, and return status
BPO & CONTACT CENTRES
Answer the AI Question in Every Client RFP.
- Routine call handling: password resets, balance checks, FAQs
- Collections, lead qualification, and appointment scheduling for clients
- Multi-client deployments from one AceX account
HEALTHCARE
Fewer No-Shows. Less Time on Hold. More Time on Care.
- OPD appointment booking and reminders
- Post-discharge follow-ups and medication reminders
- TPA and insurance pre-authorisation status checks
LOGISTICS & DELIVERY
More First-Attempt Deliveries. Fewer Support Tickets.
- Pre-dispatch delivery confirmation calls
- Failed delivery follow-up and reschedule
- COD readiness checks and SLA breach alerts
Competitive comparison
Why Businesses Choose AceX Over Other Providers
| Features |  | Other Voice Agent Providers |
|---|---|---|
| Setup | Anyone can configure it | Needs a developer |
| India telephony | Owned India telephony, DoT-licensed VNO | Vendor dependent, no India numbers |
| Compliance | DPDPA, RBI, IRDAI built in | No DPDPA confirmation |
| Pre-deployment testing | AI Evaluators test 50 scenarios before go-live | Not standard |
Syncs Perfectly with Tools You Already Use
Our voice agents connect easily with industry leading CRM platforms.
Compliance & Reliability
Built for Enterprise Grade Security
1 Cr+ Calls Daily. One Contract. One Voice Agent Provider.
FAQs
Questions Worth Answering
Before the Demo
Is the platform compliant for Indian operations?
Yes. All customer data — call recordings, transcripts, personal information — stays within Indian servers. This satisfies the regulatory requirements that apply to customer communication in India. Your legal and compliance teams won't need to raise exceptions.
Do I need an engineering team to set this up?
No. Your operations manager can configure an agent, test it, and deploy it — without writing code. There's no IT dependency for standard use cases.
What's a realistic timeline to go live?
Standard use cases — lead qualification, FAQ deflection, payment reminders — go live in 48 hours. Workflows that connect to your CRM or existing systems typically take 5–7 working days. Either way, you're running live calls within the same week you start.
Can AceX work with our existing dialer or contact center setup?
Yes. AceX can run as a standalone voice bot layer on your current setup. It also integrates directly with Acefone's Contact Center platform for end-to-end management. If you're already on Acefone, the connection is same-day.
What languages does the voice bot support?
12+ languages, including Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, and Hinglish. Each agent is configured separately for language. You can run different agents for different language requirements — without rebuilding from scratch.
How is pricing structured?
Pilots start at Rs. 75,000 for 12,500 minutes. Most teams see cost-per-call drop from Rs.150 to Rs.50 within the first month.
What's the difference between an AI voice agent and an AI voice assistant?
An AI voice agent completes tasks end to end on a live call, like confirming a payment or booking a slot. An AI voice assistant typically answers questions but does not take action. AceX agents fall into the first category. They send SMS, pull CRM data, and transfer calls mid-conversation.
What is an AI voice agent?
An AI voice agent is software that holds real phone conversations and understands caller intent. It completes tasks like bookings, verifications, or support, replacing a human agent for routine calls. Acefone's AI voice agents run on self-hosted LLMs, respond in under 500ms, and call tools in real time as needed. You can configure them without code and go live in hours.
What's the difference between an AI voice agent and an IVR?
IVR uses fixed menus and cannot understand free speech. An AI voice agent understands natural language, holds a full conversation, and adapts to what the caller says. It verifies details, handles exceptions, and completes actions like payment collection or appointment booking. Acefone runs this AI layer natively on its telephony infrastructure.
Do the voice agents sound human? What about latency?
AceX AI voice agents respond in 500 to 600 milliseconds, well within the natural conversation window where pauses stop feeling awkward. This low latency comes from self-hosted LLMs, not white labelled products.
What happens when the AI can't answer a question?
AceX AI voice agents follow preset fallback rules and escalation triggers defined during setup. When a query falls outside the knowledge base, the agent hands off to a live agent instantly. The handoff carries full call context and transcript, so callers do not repeat themselves. This keeps resolution rates high while avoiding wrong or made-up answers on live calls.
Let’s Talk
Let’s Build Smarter Conversations Together
Share your query and we’ll get back with the right solution — fast and hassle-free.
