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Healthcare Communication System

Drive Smooth Patient Interactions

Make effortless interactions using a reliable cloud phone system for healthcare to deliver prompt services in critical moments.

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Trusted by leading organisations
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Healthcare Overview

How Acefone is helping healthcare institutions
deliver on time services

In healthcare, a cloud phone system acts as a helpful assistant for medical personnels. For patients, they help making appointments and inquiring easier. Doctors can use the cloud phone system to connect with patients and share vital information quickly and securely. Additionally, cloud telephony solutions align with the healthcare industry’s requirements as they help significantly improve patient experience.

Making Telemedicine Easy for Patients

  • remote consultations

    Allow remote consultations without any technical headaches. Attend calls and reach patients from different locations.

  • store patient records in the cloud

    Securely store patient records in the cloud, ensuring instant access to important information during virtual appointments.

  • cloud based

    Facilitate clear and reliable cloud based calls, allowing doctors to conduct virtual consultations with patients from different locations.

Making Telemedicine Easy for Patients
Automate patient update

Automate Patient Updates

  • AI powered virtual assistant

    Manage appointments, departmental routing, and feedback collection with the help of an AI powered virtual assistant.

  • voice and SMS broadcasts

    Automate reminders for upcoming appointments and follow-ups with voice and SMS broadcasts for maximum engagement.

  • automated reports

    Track patient calls and engagement rate with automated reports generated daily, weekly, or monthly.

Have Questions?

Learn about Acefone's cloud phone services from our experts.

Be Omnipresent for Your Clients

  • 24x7 connected

    Stay 24x7 connected with desktop and mobile compatibility for calls. Attend patients from any of your registered devices.

  • multiple communication channels

    Share information with patients over multiple communication channels, whichever they prefer- calls, chat, or email.

  • call routing by time

    Use the call routing by time feature to connect patients with available medical professionals during different shifts of the day.

Be Omnipresent for Your Clients
Deliver Personalized interactions with APIs

Deliver Personalized interactions with APIs

  • patient databases

    Integrate your cloud phone systems with patient database for instant access to previous appointments and notes.

  • preferred CRMs

    Use APIs to integrate the PBX with preferred CRMs for more personalized interactions.

  • Voice & SMS APIs

    Use Voice & SMS APIs to send automated alerts to patients based on pre-defined criteria.

Popular Features

Designed for secure and streamlined healthcare patient experiences

APIs & Webhooks
APIs & Webhooks

Customize your cloud phone system to personalize customer journey.

Call Routing
Call Routing

Efficiently direct calls to the right healthcare professional for quicker assistance.

Rich Analytics
Rich Analytics

Monitor 10+ KPIs and reports to boost contact center performance.

Voicemail Transcription
Voicemail Transcription

Convert voicemails into text for quick review and response by healthcare providers.

Voice Broadcasting
Voice Broadcasting

Use SMS for appointment confirmations, making scheduling more convenient.

Multi Level IVR
Multi Level IVR

Tailor phone menus to guide patients to the appropriate service or information.

Real Time Monitoring
Real Time Monitoring

Track every ongoing call to ensure medical representatives deliver quality services.

Call Queue Announcement
Call Queue Announcement

Prevent callers from dropping off by keeping them informed of their queue position.

More Healthcare Communication Solutions

Leave no communication channel untouched to give your patients an unforgettable experience

Cloud Phone Integrations

Customize your cloud phone system for healthcare institutions with your preferred CRMs and helpdesk software.

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When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

Enterprise-grade data security

Enterprise-grade
data security

for secure healthcare communication
GDPR & HIPAA Compliant Data privacy protocols

Frequently asked questions

Some commonly asked queries related to Healthcare Cloud Phone Systems.
If you have any other questions- Chat with our experts!

Cloud telephony solutions provide a wide range of applications that allow healthcare institutes to communicate efficiently with patients while keeping track of every interaction.

Cloud telephony brings features like enterprise grade encryption, network firewall, number masking and more for the patients’ data security.

Acefone offers cloud based calling with features like virtual assistants, callback scheduling, and live call tracking to provide efficient telemedicine services.

Acefone ensures that you get nothing but the best and that we abide by all the necessary standards and regulations. We are HIPAA, AICPA SOC 2 & SOC 3, and CSF certified.

Cloud telephony provides call automations, management, callback, forwarding and more calling features that allow healthcare call centers to engage patients even during high call volumes.

Yes, you get access to 65+ cloud based features and numerous APIs & webhook integrations to customize your cloud phone system and meet specific healthcare requirements.

Acefone lets you track every call in real-time and get in-depth reports with critical call metrics and performance analytics.

You can use Acefone’s number masking feature and virtual numbers to protect patient integrity and still maintain efficient communication on all ends.

You're at the start of something special.

Try our cloud phone system solutions today.

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