Interactions Hub

Unified Workspace For
All Conversations

Bring voice, WhatsApp, SMS, and video into a single
workspace with UCaaS. Every agent interacts with full conversation context, every time.

Pricing

Save up to 30% on our plans.

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UCaaS services trusted by 15,000+ businesses around the globe

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5 Unified Channels

Voice, WhatsApp, email, SMS, and video — every conversation in a single timeline.

2.5B+ Calls Powered

Every interaction handled on Acefone's carrier-grade voice infrastructure.

48 hrs Average Go-Live

From signup to live, your team is up and running in under two business days.

₹1,599 Starting Price

Per user/month. Unlimited domestic calling. All channels from ₹2,299/user/month.

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This Is What Remembered Conversations Look Like

sales enablement

The Returning Customer

WhatsApps Monday. Calls Thursday. The agent picks up with the full thread already on screen.

simplify customer support

The Voice Bot Handoff

Bot qualifies and flags for human follow-up. The agent sees the full conversation before connecting.

professional brand building

The Multi-Channel Resolution

Emailed. No resolution. Now calling. The agent sees the thread and resolves on the first exchange.

Plans as low as ₹1,599/user/month

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Best Unified Communications Platform Features

headphones

One Timeline For Every Interaction

Calls, messages, emails — every channel in one view for agents.

auto call distribution

Voice Bot to Agent Handoff

Easy transfer between bot and agents. No repeat questions. No cold pickups.

audio

Built-In Compliance

DoT/TRAI compliant. CERT-IN VAPT certified. India data residency built in.

call monitoring

Skill-Based Routing

Route every conversation to the right agent on the first attempt, cutting wait time.

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Parallel Conversation Threads

Run separate threads with the same customer — billing and support, no context bleed.

agent

Sticky Agent

Reconnect customers to the same agent automatically, even after a drop.

Your AI And Your Agents. One Workspace

When the bot is done, your agent is ready. Full context. Same screen.

Bot handles the queue.
Agent handles the moment.

Voice Bot resolves order queries, confirmations, and FAQs automatically. When it escalates, your agent opens Interactions Hub and sees the full conversation — no briefing needed.

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higher credibility

Sales-ready leads.
No cold introductions.

Bot qualifies the lead, collects requirements, and transfers to your agent. The agent sees every answer collected before saying a word.

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security protocol

Reminder sent. Promise tracked. Agent notified.

Bot makes the reminder call. If a customer requests a callback or disputes the amount, the case transfers to Interactions Hub with the full call log attached.

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assured delivery

No repeat explanations. Ever.

When sentiment drops or a query exceeds the bot’s scope, the call transfers immediately. Your agent picks up mid-conversation, not from the beginning.

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data localization

Three Things Competitors Don't Give You

bot

Native bot-to-human
workspace

Your agent sees the full bot conversation before picking up — not a summary, not a ticket. The complete thread, in the same timeline.

whatsapp

Official WhatsApp.
Not a workaround.

Acefone is a Meta Technology Solution Provider. Your agents use the official WhatsApp Business API — templated messages, full threads, compliance built in.

inr

Transparent INR pricing.
No credit burn.

From ₹1,599/user/month. Unlimited domestic calling. No credits to track, no surprise overages.

Transparent Pricing
No Surprise Bills
Calculate Your Savings

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Backend support is exceptionally quick... we get resolution literally within minutes. It has transformed our operational efficiency.

Harsh Bhasin, Zonal Manager

makemytrip

Acefone significantly enhanced our Team Leaders' ability to monitor and improve performance across all distributed teams.

Akriti Kohli, Cars24

cars24

Acefone has been fantastic. Their quick support has proved to be highly beneficial. We’ve found a long- term partner in them.

Nikhil Thapar, Marketing Specialist

sap

2X order conversion rate

With Acefone, our order-confirmation workflow became fully structured. The Voice Bot handled 100,000+ COD calls while our dialer team focused on high-value exceptions, doubling our successful conversions. Better visibility, better tracking, and a system that finally scales with us.

Associate Director, Inside sales and Operations

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3X agent productivity in 8 weeks

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh, Sales Director

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Frequently Asked Questions

What is a unified communications platform?

The best unified communication platforms bring voice, video, chat, email, SMS into one system. No app switching. Call, chat, meet, reply to social messages, all from one screen. Interactions Hub does this for you: voice, WhatsApp, email, video, SMS, one timeline per customer.

UCaaS means unified communication services delivered via cloud, not on premise. It is a cloud delivery model which includes messaging, presence, meetings, telephony, video conferencing. No hardware, no servers to run.

VoIP is the tech that moves calls over internet instead of phone lines. Unified communications is broader: it patches calls plus chat, video, presence, into one unified system. VoIP provides voice calls, UCaaS combines multiple channels, including VoIP, into one platform.

UCC adds internal collaboration tools (whiteboards, doc sharing) on top of UC's comms channels. UCC integrates communication methods with collaboration tools like whiteboards and video conferencing.

UCaaS covers internal team comms. CCaaS covers customer facing support ops. UCaaS unifies tools employees use with each other. CCaaS focuses on customer interactions, call routing, support analytics. Interactions Hub sits on the UCaaS side, ad-hoc conversations for SMB and mid-market teams. Structured, high-volume dialing belongs to Contact Center Studio.

CPaaS is for developers, building custom comms into their own apps. UCaaS is full-service, needs little management. CPaaS is developer-first. Acefone's API Connect is the CPaaS layer. Interactions Hub is the UCaaS layer.

When UCaaS services are scaled with more compliance and integration needs, they turn into enterprise unified communications. Enterprise UCaaS systems run on cloud services and VoIP, letting teams communicate from anywhere.

Fewer tools to switch between, one bill instead of five, full context in every conversation. Interactions Hub offers full customer history in one timeline, WhatsApp via Meta TSP, CRM data pulled in without leaving the screen, live in under 48 hours for most SMB customers.

Core ones: voice, messaging, video, presence, CRM integration. Ease of use and onboarding matter most for small businesses without dedicated IT staff. Interactions Hub adds India specific requirements: DoT/TRAI call recording compliance, India data residency, official WhatsApp Business API access.

Acefone's [Interactions Hub pricing](Interactions Hub Pricing | Unified Omnichannel | Acefone) starts at: Rs. 1,599/user/month for Professional, Rs. 2,199/user/month for Ultra (voice, WhatsApp, email, video). Messaging as add-on top of all plans.

Depends on the provider, check for data residency and named regulatory frameworks, not vague "fully compliant" claims. Interactions Hub is DoT/TRAI compliant, ISO certified, VAPT tested by CERT-IN empanelled vendors. Data stays on India-based infrastructure.

Professional services, healthcare, education, and retail adopt UCaaS fastest. For Interactions Hub specifically, the fit is SMB teams of 20-30 replacing personal WhatsApp and basic telephony, and mid-market IT/Ops heads running 40-50 seat contact centers who want channel consolidation without a full CCS-style dialer setup.

Cisco (Unified Communications Manager, Webex), Avaya (Aura), and 8x8 come up often in global UC vendor lists, alongside RingCentral, Microsoft Teams, and 3CX. Most are built for US or global markets, India telephony comes bolted on through a third party. Acefone is one of the top UCaaS providers, being an India-first, DoT-licensed telephony vendor, with WhatsApp via Meta TSP. That means no third-party dependency for calling.

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