Tips To Handle Common Customer Complaints

5 Common Customer Service Complaints and Tips To Handle Them

When it comes to customer service, complaints come with the territory. It is how you handle complaints that sets you apart from the competition. A customer complaint is…
Why Construction Business Should Get Hosted Phone System

Why Every Construction Business Should Have A Hosted Phone System

A hosted phone system is a must-have for every type of business, but particularly for construction businesses. Construction businesses by nature are mainly not office…
Time To Switch VoIP Service Provider

When Is The Time To Switch Your VoIP Service Provider?

There can be any number of reasons why you might be looking to switch your VoIP service provider, and the right time depends on your business needs. If you are finding…
Tips For Managers To Build A Virtual Call Centre Team

Building A Virtual Call Center Team: 4 Tips For Managers

Virtual call centres have come into the spotlight even more due to Coronavirus, as they provide a flexible alternative to traditional office-based call centres. Virtual…
SMS Marketing Should Be A Part Of Marketing Campaigns

5 Reasons Why SMS Marketing Should Be Part Of Your Marketing Plan

SMS marketing is a great way to reach large numbers of your customers with very little effort and spend. SMS marketing is direct and cuts through the masses of emails…
Top 4 Call Monitoring Features That Give Deep Insights

Top 4 Call Monitoring Features That Will Give You Deep Insights

For business owners, it is not enough to simply monitor the number of calls coming into your business. The number of calls is only one part of what your hosted phone system…