How To Turn Customers Into Promoters

How To Turn Customers Into Your Promoters?

Customers can make or break a business and are the true backbone of its success. Considering that they are the lifeblood of your brand, you do not want to leave any stone…
7 Benefits of Softphones

7 Benefits of Softphones

Consider this: a customer repeatedly tries to contact a business representative, only to find that they are unavailable. This customer, a UK resident, has been trying to reach…
Co-browsing For Better Customer Interactions

What is Co-Browsing? Is It Something You Need For Better Customer Interactions?

How easy would customer support be if you could be on the same page as the customer, literally? Imagine, you’d be able to guide them to a solution while seeing the exact…
How Free Phone Number is Secure?

How Free Phone Number Is Secure?

Undeniably, the current business scenario would come to a complete standstill if it wasn't for the telephones. Phone lines have widespread uses that include connecting your…
Unified Communication In The Retail Market

Unified Communication In The Retail Market: Case Studies

The retail industry was one of the worst-hit during the COVID-19 pandemic. With stringent social distancing and lockdown regulations, brick-and-mortar stores were struggling…
How NPO Can Benefit From Cloud Telephony

How Not-for-Profit Organisations can Benefit from Cloud Telephony?

Not-for-profit organisations often take part in a range of activities, dealing with lots of different customer bases—from businesses to supporting people in the community.…