Conversational AI For Better Customer Service

Conversational AI - 5 Ways Its Changing Customer Service

Conversational AI has seamlessly become an integral part of our lives over the last few years. Devices like Alexa and Google Home are used by most people alongside voice-activated…
Video Customer Engagement Revamping Contact Centre

How Is Video Customer Engagement Revamping Contact Centres?

Contact centres have run largely the same way for years. However, the COVID-19 crisis forced them to change the way they operate almost overnight. Managers had to implement…
Steps To Get Free Phone Number Infographic

How To Get a Free Phone Number Set Up on Your Business Phone?

Free phone numbers are essentially business phone numbers that allow customers to call a business for free. These numbers are made up of three-digit prefix codes, that are,…
51 Customer Service Thoughts To Inspire You and Your Team

51 Customer Service Quotes That Will Inspire You and Your Team

Every business aspires to deliver seamless customer experiences. However, it isn't always possible to strike the right balance between business needs and goals. It is always…
Automatic Speech Recognition For Contact Centre Solutions

Automatic Speech Recognition: The Next Step In Contact Centre Solutions

Technology is ever-evolving, and every few days, there’s the next big thing that’s making waves. Contact centre technology, too, has discovered its game-changer––Automatic…
Expert Opinion Interview With Jeff Sheehan

Phone An Expert: Level Up Your Customer Service Game With Jeff Sheehan

Economics is the story of supply and demand. As a business, learning the key characters of a market is important. You may supply the best product, but to reach the climax…