Delivering projects on time while completing all requirements is easier said than done. Unknowingly, your communication with clients may suffer due to a project’s complex nature or a dynamic team working together. To avoid a situation like this, you can follow certain practices for seamless and conflict-free interactions. Here are a few actionable tips that […]
The past few years have already witnessed immense revolutionization in contact centers by the implementation of Artificial Intelligence(AI). Through automation, streamlined workflows, real-time insights, and enhanced efficiency, AI has significantly transformed contact centers. So, are we done with what AI could do to enhance contact centers? No, not yet! 2025, will observe dramatic AI advancements […]
Remember the 2006 Hollywood film Outsourced? The protagonist, Todd, flew all the way from the US to a small town in India to set up a call center for his company. This was pretty much how things worked back in the early 2000s—while globalization had enabled multinational corporations to take advantage of lower wages in […]
You probably recall hearing the term ‘call center’ from before you first heard the term ‘contact center’. We don’t blame you—both are often used interchangeably. However, cloud contact center software not only evolve from call centers, but reimagine customer service and outbound sales. At their core, call centers deal with customer queries via calls, while […]
Phone lines ringing continuously? Representatives busy speaking with callers back-to-back and the call queue is piling up with waiting customers? These lines read like a typical call center scenario. To deal with such situations, you must ensure your team is equipped with the industry’s latest contact center solutions. A hosted contact center solution that empowers […]
What if your sales team could spend 70% more time closing deals instead of dialing numbers? Picture this: Your top sales agent sits at their desk, headset on, ready to close a deal. However, instead of engaging with prospects, they’re stuck in an endless cycle of dialing, waiting, and leaving voicemails. Meanwhile, high value leads […]
Call quality is a determining factor when it comes to customer satisfaction. Period. Studies and experts strongly suggest that businesses engaging with customers over voice calls must maintain industry benchmarks for VoIP call quality. How do we make sure that happens? That’s a question we answer here. We investigate issues that cause hindrances in VoIP […]
Whether it’s the B2C or B2B industry, cloud contact center solutions around the world have earned a reputation for themselves. From poor customer experience to non-existent career growth, associating with a call center still seems daunting to clients and employees alike. In a time when businesses are navigated by customer behavior, call centers have become even […]
Customer satisfaction is no longer a mere aspiration. It’s the lifeblood of modern business. In the era of referrals and branding, call centers have emerged as a critical component for businesses to win hearts. With increasing customer expectations and technological advancements, maintaining your call center’s quality becomes a mandate. To fulfil this objective, call center […]
In today’s fast-paced business landscape, businesses face numerous challenges that can hinder their department’s smooth operations. These challenges include insufficient customer support, complicated calling solutions, fragmented customer data access, and privacy concerns. Fortunately, Voice over Internet Protocol (VoIP) technology offers a promising solution. It offers numerous cloud-based solutions that help you streamline your operations and […]
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