Steps to Integrate
Steps to Integrate
with Freshworks
Step 1
Signing in to Acefone
- Log in to your Acefone account
- Select Integrations under the Services tab
- Activate the Freshworks integration with Acefone by clicking the Enable button

Step 2
Set up the API
- A dialogue box will prompt you to enter Freshworks Domain and Freshworks API Token will pop up
- Enter your Freshworks account Domain, that is your Freshworks account’s URL
- The API token can be fetched from your Freshworks account by clicking on Profile Settings under your profile icon
- Click on Settings
- Click on API Settings and confirm the captcha by ticking the checkbox
- Copy the API key and paste it into the Acefone portal

Step 3
Authorise Acefone
- Once the integration is successful, you will get the following pop up:
- An Acefone icon gets attached to your Freshworks interface, log in to get started
- Click on the icon to start making calls from Freshworks using Acefone
