- Solutions
- Enterprise
ENTERPRISE
Communicate at a
truly global scale
Keep your teams close and clients closer. Simplify heavy-duty collaboration and global office management with our cloud communication tools.
Unlimit yourself
Reliable remote working
Attention to detail
Have secure conversations. Enhance outreach with auto-diallers, resolve disputes with call recordings and safeguard sensitive data with multi-layer security measures.
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Enhance your patient experience—manage appointments via your dashboard, schedule reminders with an IVR, and deploy outbound calls to facilitate teleconsultation.
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Prioritise learning. Invite student queries with a free phone number, offer quick connections with an auto-attendant and deliver important updates with custom message-on-hold.
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Keep up with customer demand. Automate outbound communications to deliver updates, use ring groups for smart call routing, and leverage integrations to manage client interactions.
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Stay productive always. Recall important details with call notes, deliver instant updates with SMS and voice broadcasts, and ensure call quality with monitoring, whisper and barge.
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Greet callers and route them to the best-suited agent, or enable self-service and feedback with multi-level menus
Distribute incoming calls among the staff based on parameters like work hours, availability, specialisation, etc
Transfer calls to informed reps or other departments during an ongoing call with absolute ease
Computer telephony integration lets you forward calls to a computer with screen popups. Any device, any time
Convert Website visitors to customers by enabling call initiation with a simple click on your page’s contact button
Real-time performance indicators to gauge the quality of conversations and refine customer service accordingly
What if I lose my hardware (laptop, tablet, phone, etc)?
Since your data is stored securely on the cloud, it is not dependent on a device. You can grab a new device, connect to the Internet, and login to your Acefone portal. Voila! You’ll be back to work without missing a beat.
Should I be worried about data centre downtime?
We have multiple data centres to ensure that if one centre faces issues, the others are still working. With 99.99% uptime, our data centre will only be down for about 52.6 minutes in the entire year. And even during that period, our other data centres will be up and running. So, you needn’t worry about downtime.
Can solutions be customised to meet the specifications of my business?
Yes, take advantage of our various plans that are built keeping your business needs in mind.
What are the benefits of moving from legacy on-premise solutions to cloud-based solutions?
Not only do you save time and money with cloud communication services, but you also improve the agility, scalability and productivity of your business. With a plethora of features in your hand, you can make sure every interaction is optimised and give your agents an easy-to-use solution for better performance.
