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CLOUD TELEPHONY + LEADSQUARED INTEGRATION

Convert Leads Effortlessly

Handle leads better by integrating your Acefone cloud solution with the
Leadsquared CRM.

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An integration built for streamlining processes

simplified calling

Simplified calling

  • Simplify sales calls with Leadsquared
  • Make direct calls to your CRM contacts
  • Save agents' time with automated dialing
track progress with ease

Track Progress with ease

  • Automate email reports and track progress
  • Get CTI pop ups for every lead interaction
  • Set reminders to automate follow-ups
stay ahead of the curve

Stay ahead of the curve

  • Get voicemails delivered to your inbox
  • Keep track of all activities, even on-the-go
  • Work from anywhere using any device

Steps to integrate with Leadsquared

access your leadsquared account

STEP 1

Access your Leadsquared account

  • Login to your Leadsquared account.
  • Verify that it contains Universal Telephony Connector.
  • Configure the settings by clicking the config icon.
update agent information

STEP 2

Update Agent Information

  • Enable the agent popup API.
  • Click on the Save button.
  • Fill in the ‘Click2Call’ details with this C2C code
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    C2C code
    - URL:https://api.acefone.co.uk/v1/click_to_call
    - HTTP Method: POST
    - Response Keyword: OK, Success
    - Request Type: JSON
    - Data Template: {"destination_number":"@PhoneNumberWithCountryCode","agent_number":"@{User:mx_Custom_1,}","caller_id":"@AgentNumberWithCC"}
    - Response Type: JSON
    .
  • Click on Manage Users and ensure the Show Phone Call popup under Other Details is ‘Yes’. If not, then make changes by clicking on Edit.
setup webhooks

STEP 3

Setup Webhooks

  • Click on Settings and then click on API and Webhooks.
  • The API and Webhooks page display the Access Key and Secret Key.
  • Login to your Acefone account and click on Webhook under Services tab. 
  • Create these Webhooks
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    Webhook 1
    Name: Agent Pop up LS For Inbound Calls
    Description: Agent Pop up LS for Inbound Calls
    Trigger: Dialed on Extension
    URL: https://{host}/v2/Telephony.svc/ShowAgentPopup?accessKey={AccessKey}&secretKey={SecretKey}
    Request: POST
    Call Type: Inbound
    Content-Type: application/json
    My Numbers: Choose the DID number from the list.
    Timezone: Choose the time zone
    Webhook 2
    Name: Call Log API LS(Incoming-Answered)
    Description: Call Log API LS (Incoming-Answered)
    Trigger: Call Missed or Answered
    URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
    Request: POST
    Call Type: Inbound
    Content-Type: application/json
    My Numbers: Choose the number to be called on
    Timezone: Choose the time zone
    Webhook 3
    Name: Call Log API LS Outbound
    Description: Call Log API LS Outbound
    Trigger: Call Hangup
    URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
    Request: POST
    Call Type: Outbound
    Content-Type: application/json
    Timezone: Choose the time zone
    Webhook 4
    Description: Call Log API For Click To Call
    Trigger: Call hangup
    URL: https://{host}/v2/Telephony.svc/LogCall?accessKey={AccessKey}&secretKey={SecretKey}
    Request: POST
    Call Type: Click To Call
    Content-Type: application/json
    Timezone: Choose the timezone
    by entering their respective details.
  • Enter their corresponding Response Body
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    Response body 1
    {
    "SourceNumber": "$caller_id_number",
    "DestinationNumber": "$call_to_number",
    "DisplayNumber": "$caller_id_number",
    "Direction": "Inbound"
    }
    Response body 2
    {
    "SourceNumber": "$caller_id_number",
    "CallerSource": "$caller_id_number",
    "DestinationNumber": "$call_to_number",
    "DisplayNumber": "$caller_id_number",
    "StartTime": "$start_stamp",
    "EndTime": "$end_stamp",
    "CallDuration": "$total_seconds_of_duration",
    "ResourceURL": "$recording_url",
    "Direction": "Inbound",
    "CallSessionId": "$uuid",
    "Status": "$call_status"
    }
    Response body 3
    {
    "SourceNumber": "$caller_id_number",
    "CallerSource": "$caller_id_number",
    "DestinationNumber": "$call_to_number",
    "DisplayNumber": "$caller_id_number",
    "StartTime": "$start_stamp",
    "EndTime": "$end_stamp",
    "CallDuration": "$total_seconds_of_duration",
    "ResourceURL": "$recording_url",
    "Direction": "Outbound",
    "CallSessionId": "$uuid",
    "Status": "$call_status"
    }
    Response body 4
    {
    "SourceNumber": "$caller_id_number",
    "CallerSource": "$caller_id_number",
    "DestinationNumber": "$call_to_number",
    "DisplayNumber": "$caller_id_number",
    "StartTime": "$start_stamp",
    "EndTime": "$end_stamp",
    "CallDuration": "$total_seconds_of_duration",
    "ResourceURL": "$recording_url",
    "Direction": "$direction",
    "callSessionID": "uuid",
    "Status": "$call_status"
    }
    details and hit Save.
  • You will now see a pop up on your Leadsquared CRM account whenever a lead tries to reach you

Bringing your customers closer
to your business

Automate your lead handling and amplify your sales

Close Deals Faster

Control leads throughout their journey with your business

  • Reduce lead loss with the Leadsquared + Acefone integration
  • Add and update lead information directly from the CRM dashboard
  • Score lead quality based on call metrics and analysis
close deals faster
stay connected 24x7

Stay connected 24x7

Connect and interact with your teams and customers wherever you go.

  • Work remotely with your team from any part of the world
  • Connect via voice calling and text from any smart device
  • Get lead notifications with CTI pop ups on your smartphones.

Improve Customer Engagement

Personalize the journey for every lead and provide relevant solutions.

  • Store critical information and conversation history for every lead
  • Update and share lead information with agents to keep them updated
  • Access call history to have relevant conversations with leads
improve customer engagement

Integrate your Cloud Phone with
Leadsquared in Three Simple Steps

  • 1 Login to Acefone arrow forward
  • 2 Enable Integration arrow forward
  • 3 Configure Integrations

You're at the start of something special.

Try our cloud communication solutions today.

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