Retail

Let's talk shop

Enjoy better customer conversations and enhanced vendor management with cloud communication solutions.

Pricing

1500+ Ratings

Trusted by leading organisations
across the globe

Solutions for retail needs

Simplify e-commerce

Easy outreach

Establish instant, error-free customer connections with predictive or progressive auto-diallers; eliminate manual effort.
Maximum results

Amplify upsell or resell opportunities with various business numbers—pick from a free phone, vanity or local number.
API-powered

Leverage voice APIs and add a click-to-call button to your website; connect instantly and get selling quickly.

Happier customers

Better conversations

Ensure quality interactions and deliver better retail experiences with features like call monitoring, whisper and barging.
Intelligent routing

Direct customers to best-suited agents and facilitate quicker query resolutions with a smart IVR and call distribution system.
Complete accessibility

Voice or message—let customers reach you on any communication channel, device, and platform of their choice.

Try it, then buy it.

Check out how our retail solutions transform shopping experiences.

Chat with an Expert

Superior supplier relations

Regular inventory updates

Use automated SMSes and calls to update everyone in the supply chain so you're always well-stocked for customers.
Always connected

Don't let missed calls get you down—leverage scheduled callbacks and voicemail-to-email to stay in touch with vendors always.
Smart integrations

Manage all your vendor information, conversations, payment information and more with a CRM integration of your choice.

Works with the Top CRM platforms in the market

Build out your CRM workface with out of the box integration

Explore all integrations

Zendesk

Zoho

Salesforce

Leadsquared CRM

HubSpot CRM

Freshworks

Freshdesk

Bitrix24

Kapture CRM

MS Teams

Google Workspace

MS Dynamics 365

When I signed up for Acefone, I had very little VoIP knowledge, but the technical support was second to none, even for companies with limited technical skills. Added bonus: it works out cheaper than my existing single BT phone line.

Lee M.

Manager, Medical Practice

Our company has been using Acefone from the beginning and we have never had any issue with the service. Their support is amazing, always happy to help and always polite. If you are looking for VoIP, you cannot find a better provider.

Patryk Weglarz

United Kingdom

My experience has been very positive. The software is easy to use and integrates well with our existing system. The phone was configured in minutes by a remote technician. I've never had to ask for assistance over the last 12 months.

Gordon R.

Director, Airlines/Aviation

Acefone is easy to set up, thanks to great help from customer service. The software has many useful features. I chose Acefone because a real person talked to me and helped me pick what I needed. They resolved all my queries there and then.

William A.

Director, Financial Services

Acefone's onboarding process is great — the company helped me in every way imaginable. The support representative was really informative and patient with all my queries. The software appears to cover all bases as well.

Gemma L.

Proprietor, Accounting

With Acefone, the agent productivity tripled as we scaled from 100 to 300 calls per day without scaling costs. If you are looking at better support, better UI, that can go live easily, all this is there with Acefone.

Suresh

Sales Director

Guaranteed security for your
e-commerce communications

Enjoy enterprise-grade data security with Acefone

We comply with standard data privacy and safety regulations such
as GDPR, HIPAA, etc. Your security is our concern.

Frequently asked questions

Here are some of the most commonly asked questions about Retail Industry.
If you have any other questions- Chat with our experts!

Is cloud communication scalable, flexible and adaptable for retail needs now and for the future?

Since everything is on the cloud, we can access large amounts of data—anywhere, anytime, and easily. Hence, cloud communication solutions are scalable, flexible and adaptable for all kinds of retail needs.

Can cloud communication solutions help retail businesses ease their communication process and drive high growth?

Yes. Retailers using cloud communications have top and bottom line payoffs that include improved call quality; increased reliability; lower costs; better customer experience; smarter use of employee and IT resources; and greater flexibility and scalability.

What are the advantages of VoIP over landline phone services?

Here's why VoIP is a better choice than landline phones: it's scalable, reliable, portable, and extremely flexible to use.

Additionally, you incur low installation and onboarding costs, and minimal training is required.

Finally, your VoIP phone system can be integrated with a powerful third-party CRM to further enhance your operations.

Will I incur any installation and set-up fee?

Not at all; we offer free installation and onboarding. You will only be charged for your number, minutes and any extra features you opt for apart from the plan. You can always get in touch with our experts at 0800-084-3663 to build your own plan as well.

How do you guarantee high voice quality?

We employ the best-in-class audio codecs which ensure high-quality voice even with poor Internet connectivity. Additionally, we perform VoIP traffic engineering before installation on a per-customer basis.

After the analysis, we may suggest improvements to your system, including bandwidth upgrades, problem resolution on your local network or to install a router that prioritises voice over data.

What role does the call queuing feature play in the retail industry?

Call queuing reduces call abandonment rates, efficiently manages your waiting callers and keeps them on the line until you are able to connect with them.